Brenda’s Cleaning Personnel, Inc.

This is my second time using Brenda’s for an apartment move-​out clean. The first time, I was living in San Francisco. The cleaners were late, but were friendly, professional and did an outstanding job, so it was worth it.
Today, the cleaners (a different pair) were 30 minutes late (traffic, which was legit) but they too were very friendly, professional and hard-​working, so it wasn’t a big deal. (It also helped that I’d re-​read the reviews here, so I was kind of expecting it and had planned accordingly.)
The rate was very reasonable and they did a great job. If I weren’t moving to the East Coast, I wouldn’t hesitate to use Brenda’s again, I’d just make sure that I scheduled them on a day when I had some flexibility in my timeline.

Amazing! Christina & Teresa, You two rock!!! They showed up on time and were
very efficient.

The cleaning team of Christina, her daughter, and Blanca were Fantastic! My house looked really good — they were friendly, cheerful and did a very Thorough job. I will definitely ask for them again!

Great Job!!!
Fast, polite, friendly. Cristina and Teresa did a fantastic job and their attention to detail was very much appreciated! They arrived early (not too early) and started working immediately. I would use them again and refer them to friends. Thanks so much!!!

I JUST had a house cleaning and so happy I found them!
I too got a Groupon for Brenda’s cleaning and at first I was wary because my experience with G’pon services hasn’t been the best lately (awful hair salon experiences :-().
Booked with Christina 2.5 weeks in advance (so be sure to call early if you want them a certain time). Lillian and Rita arrived promptly and got straight to work. Very good dusting, thorough vacuuming and best of all great bathroom and kitchen clean up! After my last cleaning lady that really didn’t know what she was doing, this is a pleasant surprise. Although I have to say our master bath is under construction and I had them skip it this time but they did do the other 1 and ¼ bathrooms.
I am so glad I got the 3 cleaning deal and plan to keep using them after my deal is done as long as they keep cleaning this well.
Thanks ladies, see you next time.

What an amazing job! He best cleaning job I’ve ever had!

I got the Groupon for 3 cleaning sessions 4 hours each. I’ve had two so far, and they did a fantastic job! I had Christina’s team (3 people the first time, 2 the second), and the did a thorough job cleaning, and left everything neat and organized! I’m going to continue using them monthly after my groupon is used up. They also were very nice to my dogs (important in my books =). Highly recommended!

Excellent service and excellent work done by Cristina and Vanessa, two very pleasant and very efficient home cleaners. Staff including Brenda and Cristina were helpful, flexible and made setting an appointment quite easy. Their online ordering service let me select 3 best times for them to arrive. They came on time and went right to work. Our home never looked so clean! My wife and I were very pleased with their care and attention to detail.

Christina and her helper have come twice to my house in Lafayette. I bought a Group-​on and after my purchased 3 coupons with Group-​on I will be hiring Christina to continue. Through and thoughtful cleaning. Great job

Very efficient and thorough. I wasn’t expecting a lot but was very pleasantly surprised. I would use them again.

We’ve had Christina to our house twice now. She and her crew have done a really great job. I’d never had house cleaners before, and having a new baby and a three year old, I couldn’t pass up on the groupon for three cleaning services. Now, with one left, I’m not sure that I can give it up! I would recommend Christina, and Brenda’s Cleaning Personnel to anyone. They clean from top to bottom, not leaving anything to go over; and they are quick. Today, Christina and her crew we in and out in under two hours. I am very happy with the service.

Great job! I booked a 4 hour cleaning and had 2 ladies that cleaned for 2 hours each. They worked effectively and efficiently and were able to do both bathrooms, kitchen, as well as the bedroom and the living room! They showed up on time, were professional and courteous, and I couldn’t have asked for more. =) I will always be on the lookout for a groupon or livingsocial with brendas in the future because it is a great deal.
By the way, the lady’s name was Cristina and she did a fantastic job! I will definitely be using their services in the future.

I have been a customer of Brenda’s Cleaning for over two years. That was a mistake on my part because I was reluctant to switch because I didn’t want to be unkind or I wanted to give people the benefit of the doubt. My cleaners were nice people. The cleaning was mediocre, at best. Every week there was something that didn’t get done. TV stand not dusted, kitchen floor not cleaned — always, always something.
What really drove me crazy was their inability to show up at the scheduled time. My scheduled day was Thursday and the time was in the afternoon. On multiple occasions they have not shown up at all on Thursday. They don’t call to say that they won’t be there. The office closes at 3:30pm, so there is no one to call when they don’t show at all. Usually when they don’t show up on Thursday they will randomly show up on Friday morning without notice and want to clean. When they do show up on Thursday they usually show up whenever they feel like it and provide some excuse as to why they can’t come at the scheduled time and ask can they clean now. Additionally, they also lost the key to my house, but refused to admit it. They kept showing up with the wrong key and then they would tell me that the key didn’t work anymore. They showed me the key and I told them it wasn’t they key I had given them, still they argued.
The other issue that I have is I have asked them to use «green» cleaning products and they continually say that they will and then they use the same horrible products that they used before you asked.
Calling the office is futile. They just don’t understand how to run a business. They don’t understand what customer service is and they certainly don’t understand what quality service is.
Today was my scheduled cleaning day. I called the office to double check that the cleaners were going to be here as it was near 2pm and they hadn’t showed which usually means they won’t show up at all. The office told me that my scheduled appointment was 3:30pm. It was clear that they were annoyed that I had called from their tone and lack of interest. It was news to me that my appointment was at 3:30pm, as I certainly never scheduled them to come at 3:30pm, nor have they ever shown up at that time, so I guess that was when they decided to schedule me. It didn’t really matter to me, as all I really wanted was for them to arrive sometime in the afternoon. Guess what? — SURPRISE — They didn’t arrive and they didn’t call. It’s probably for the best as it was the final straw and now I can find a better cleaning company.
Please learn from my mistake and do not use this poorly managed company. It doesn’t matter whether you pay full price or get a Group On — your service will be extremely poor.
UPDATE: The response from this Company to my review is more refusal to accept responsibility as I did call the office twice to discuss green cleaning products and was told that the request had been communicated twice. Furthermore, I’m not married and since my cleaner didn’t show up at all on the scheduled day the issue was NOT caused by any lack of communication in my household.

First off, I was a little irritated to begin with, because I bought a rather confusingly-​worded Groupon for this company. My fault for not reading the fine print.
They are not a cleaning service with employees, they are a referral service. So, depending on where you live, your cleaning person or «cleaning team» will be different.
The people on the phone are a little frustrating to deal with, and the fact that they don’t do weekends is annoying.
I bought a Groupon for a two-​hour, two-​person cleaning job. After a few attempts, I finally booked a time that fit my schedule, and paying an extra $ 30 since I’d used their service once, three years ago. They gave me a one-​hour window of when to expect them, which, I’m sorry, is ridiculous. You’re not a cable-​repairman. Schedule a time, and honor it.
The cleaners arrived extremely promptly, and were pleasant enough. We spoke briefly about priorities, and they got straight to work. The problem is, they just did not do a thorough enough job. I have a small apartment, and the expectations were to focus mainly on the bathroom and kitchen, and then if time, dust and do the hardwood floors. The kitchen was clean, but the floors were not. In fact, the rug in the kitchen had not even been vacuumed. And I was concerned when they used a swiffer with a towel on it to «clean» the floors.
The bathroom was just not up to standards, and I ended up spending about 30 minutes doing «follow up» in the tub and on the floor. We have a large, open shelf in the bathroom that collects dust and dirt. I made a point of clearing out items to it could be cleaned, but that was not even attempted. I had to climb in the bathtub to get all the spots missed on the glass doors and along the railings. WHICH IS EXACTLY WHY I HIRED A CLEANING SERVICE IN THE FIRST PLACE.
I have had my home cleaned before, for less money, and to a much higher standard. And it have to note, my home was not especially dirty or gross. Everything was clean-​ish, but if I wanted something half-​assed, I would have just done it myself.
My only tip: if you do decide to use this strange company because you were suckered in by the Groupon, when they ask before they leave if everything looks ok, really take a few minutes to LOOK. And don’t feel bad about asking them to fix things. I was timid about it, and now I regret it.

Having tried a lot of house cleaning companies over the last 30 years I can tell you that Brenda’s is as good as it gets! I’ve used them over the last year whenever I’ve needed a deeper clean than I can manage and they always deliver. I don’t know where Brenda finds such hard working, kind, professional people but every single person she’s sent has been a treasure. I’m on a budget so I try to go as long as I can between appointments and it’s always a great experience.
It’s true that once the appointment time changed on the same day… but they called and emailed in advance to ask if the change worked for me so I don’t have a problem with that. For their reasonable prices and lightening fast, detailed cleaning… I don’t mind an occasional shift of time one hour earlier.
I love, love, love having 2 people cleaning at the same time because in 2 hours time, I can have my house back to myself instead of a long 4 hour session with one person.
Love Brenda! Thank you!

I had an appointment today at 11:30 am. When I had call to make the appointment I specifically asked that they come after 10 am. At 8 am I hear a knock on my door and they’re here. I ask if they could please come back at the time we had set up. I get a call at 11 and they said they’re moving the appointment to 3 pm. First of all, they should of apologized for showing up at the wrong time and 2^nd the way they told me was just so rude. Instead of asking me if 3 pm was ok. The lady on the phone was like they are coming at 3. I was like fine whatever.
The pair of ladies came at 2:45 and got to work. They did an ok job. But I was told that they were bringing their own supplies. When they got here they were using my mop, broom, finished half a container of bleach, used oxyclean fabric spray on my kitchen floor (which i was like umm that’s not a floor cleaner) and took my newly opened kitchen sponge.
I had booked them for an hour an a half. They left early at 3:45. I still had 30 more mins. The carpet could of been vacuumed more, the kitchen floor could of been mopped a couple more times.
Overall they did an ok job. But if I payed for 1.5 hours, you should stay and work that 1.5 hour and not leave early.

Do not sign up with this service. They are terrible.
I’ve had a situation TWICE with them where I book service (regular apartment cleaning) with them — they tell me that cleaners will show up between 2 — 3pm and I take time off of work and wait in the apartment for cleaners to arrive and NO ONE shows up /​nor do they call. I then reach out to them via phone /​email and then get a response from Brenda telling me that one of the cleaners had something come up and will not be able to clean the apartment today.
Yep — not as though any of us have anything better to do than to sit in the apartment and wait for the cleaners to show up. Not only do they not show up — but they also don’t bother calling you /​emailing you to let you know that they are not coming.
In addition —
I bought a voucher for this service for 3 hour cleaning and even with 2 people cleaning the apartment — they leave in 45 minutes. Thankfully the apartment is relatively clean but really the service they provide is nothing special. It’s cleaning that you can get someplace and someone that will actually show up when they tell you that they will.

There were a lot of negative reviews for Brenda’s which made me hesitant to buy a Groupon. But I did, and I think they did a fairly good job for what I paid.
I had a mixed experience, as follows: I made an appointment online, and the first time they were supposed to come they did not show which was a pain in the butt because I had already tidied the house in anticipation of them coming. I waited around for a full hour and a half wondering what the problem was. However, Brenda called me personally and did her best to reschedule in a timely fashion. This was professional and thoughtful.
When the cleaners came the following week, they did a pretty good job. They were thorough, although they were not particularly efficient (a little slow). I asked them to make the bed, which they didn’t (okay, perhaps they forgot). They also did not clean the top of coffee table, which was a surprise. They did a good job cleaning the bathtub and toilet. And honestly, I’d far prefer cleaning the coffee table myself than the toilet.
In the final analysis: As a groupon, it is a fair deal. The cleaners are not perfect, but they are adequate and respectful, and they did the job. With that said, I probably would not pay full price for the service.

I was really impressed. I was a little hesitant because of some of the Living Social Reviews, but I wasn’t using a coupon so I thought i would try the non-​discounted cleaning. It was still much cheaper than other places I priced out in Southern Marin.
They arrived almost on time, the two ladies had a little trouble finding the place, but most people do. But they called and asked for directions and I was able to direct them. They brought all their own products which is great because my lack of good cleaning products is part of the reason that my place was getting so dirty.
They scrubbed the showers, toilets, mopped the floors, vacuumed the furniture, cleaned the microwave, made my bed with fresh sheets, etc. They even vacuumed out my cat’s bed!
The next time a friend came over, he said, «you must have had an army of people in here to get it this clean.» (It wasn’t that bad, I swear). But no army, just 2 women for about 2.5 hours. Nothing missing, trustworthy and friendly.
Will definitely be giving them a call again when the cat hair starts to get out of control.

I do not get my house cleaned professionally on a regular basis, but I gave Brenda’s a try when I saw an online deal for 3 cleanings (2 people/​2 hours each time).
I scheduled the cleanings one month apart. The two cleaners came on time all three times, were courteous, and did a great job. I know my house and how long it takes to clean, so I asked them to clean the kitchen, the living room, the dining room and the two bathrooms. This was very do-​able, and these areas were super clean.
To be clear (because I see the other reviews), my experience was very good. I recommend this service and am likely to use it again in the future. I did not have any issues on the phone or with breakage. Cleaning houses is not an easy or enjoyable job – I know, because it is usually me who does it. I’m happy to find a service that is affordable and that I feel comfortable with.