Just Carpets

If you are interested in hard wood floors you are better off installing them yourself. Don’t be mislead by the 5 star reviews on Unilocal.Just Carpets has the worst customer service and unprofessional installers. I had some hardwood floors installed a and they are bubbling, with nail holes exposed. Durning the installation I had some concerns about the work and was unable to discuss my concerns because they wood broker at Just Carpets wouldn’t answer my calls. More frustrating he was accepting calls 5 minutes later from the installer who called on his cell phone from my house! Then when it came time for payment he wasn’t even there to meet me for the check. No follow up call on completion of the job nor did he attempt to asses the work that was being done under the company name at any time during the project. Horrible experience! I am disgusted every time I drive past the office. I had to hire a new contractor to come and fix some of the work and I had to fill the nail holes with putty myself! Please fellow Fairfaxians don’t get scammed like I did.

Just Carpets is a real find! Great selection and access to premium inventories of carpet and hardwoods. But, what is really, really fabulous is their stellar Customer Service! Rick Stein, his Staff, and Installers are exceptional. They know customer care! We had them install our hand-​scraped American Walnut floors, including a long staircase; and, premium grade wall to wall carpets. He even had a threshold custom made for our contractor, who tiled the bathroom floors! Their customer service rep kept us informed of specific delivery dates; and, the installers were incredibly quick, detailed, and very clean! Take our word, skip the flashy flooring stores; and, don’t put yourself through the misery of dealing with the Big Box stores! Visit Just Carpets, even if you are just thinking about flooring… you’ll love them!

I am a Realtor in Marin County and remodeled several of my own properties. I began using Just Carpets in 1994, and would not use anyone else for the 18 years! I have referred them to more than 100 of my clients over the years and only received praise, no complaints. I am confident to recommend Just Carpets to anyone looking for everything from a quick fix to a high end remodel. They do great work consistently!