Mercedes-Benz of Marin

Excellent gentleman he took him less than 60 Second program my garage door ! He came twice to program my garage door thank you so very much !

I appreciate Debbie Klopatek at Mercedes-​Benz of Marin. She is always friendly & very helpful when I call in. It is so nice to reach a person instead of voicemail. I also appreciate Dominic Mancina in the service department. He is knowledgable & very helpful with any questions/​issues I have with my GLK 350.

My parents just purchased a new car from Price Jessup and Sales Manager Herb Schonian at Mercedes Benz of Marin. The transaction went smoothly and was hassle free. I found both of these men to be straight forward and honest which is not always the case when purchasing a new vehicle. I felt that Price and Herb had my parent’s best interest at hand, researched our questions and followed through with responses. I would highly recommend this dealership and will return to purchase my next vehicle here!

When was the last time you went into a dealership to get your car serviced and the bill was LOWER than the estimate? It happened to me on Tuesday because of my 5 star, top notch, most excellent Service Consultant Tony Danai.
Long story short I ruined all 4 of my tires (what can I say? I’m parking-​challenged so basically tore them all to shreds. Don’t ask.)
While Tony was writing up my work order for both the service and replacement tires, I noticed a little coupon on the sleeve of my coffee cup (which they so generously supply — good coffee too) which advertised $ 100 off on 4 new tires. I mentioned it to Tony but saw that the deal had expired so I didn’t think any more about it after that. When I went to pick up my car at the end of the day and paid my bill, lo and behold, the $ 100 was deducted even though the coupon had expired! Tony honored the discount but not before taking the extra step to get the approval needed from his Supervisor. He said to me that if a company advertises a promotion they need to honor it otherwise it is not good customer service. «It’s the right thing to do».
This place is the Nordstrom of Car Dealerships — friendly, efficient, committed, extremely professional and they honor their promotions too!
And if you’re lucky enough to get the incomparable Tony Danai as your Advisor, you will not be disappointed. So put your car in high gear and get in there should your Mercedes need a tune-​up. Just don’t rip your tires to shreds on the way over there since the tire promotion has expired!

So the SO wants to get a new car and has his heart set on a blue Mercedes-​Benz E400 cabriolet. Seems easy enough. He heads out shopping on the other side of the bridge, only to find that they don’t have the car he wants. Instead, they have a blue E550 which they are willing to lease him for $ 9,000 more over the course of the lease than what it would have been for the E400. (Oddly enough the car is only $ 7,000 more if he were to buy it.)
Although they were able to locate the car he wanted, according to him they were unable to get the car for him.
After discussing his general disappointment, and looking at a couple of alternatives, we stopped by Mercedes-​Benz of Marin to see what they might be able to offer.
When we come in the door, we’re greeted by Mike Raff who listened to what the SO has to say. Mike then sits down at his computer for a few minutes, goes away for a few minutes and comes back with a piece of paper, hands it to the SO and asks, «Is this the car you want?»
Bottom line it was. After a quick conversation, the price is agreed to, the car is held, and is scheduled to be trucked up in a couple of days.
A few days later, we receive the call that the car is ready to be picked up. We went into the finance office where all of the paperwork was ready to go. A few dozen signatures later and we’re off with Mike to learn all about the car.
Since it was raining that day, we opted to have them hold the car until the rains stopped since the SO really wanted to drive it off the lot with the top down.
Overall a great experience.

My husband and decided one day to go look at cars. We were so lucky that we got Gerry Malone. He was fantastic and made our buying experience easy!
I give him 5 Stars and Milly in the finance department was great as well.
Sue McGowan
Novato, CA

So frustrating ! Almost impossible to get someone on the phone :(you get hang up on a lot.

This place is a great place to buy a car and have your MB serviced. Everyone is polite, professional and very courteous. Special mention to Daniel Carillo, Eliseo Estrada, Mark Greenblat– these are the people you go to for service; they are awesome. Barry Flores is the man you go to for sales. Thanks MB of Marin…

Buying a car can be a fun or a roller coaster ride. Our experience was both. We had been looking at the MB CLA for about two years. Went to visit MB of Marin on a whim and got a beautiful car
Paperwork felt rushed after three hours of looking and negotiating, so needless to say we wanted out.
They sent over Dan Cunha to show us all the technology in the car, it’s loaded! Wish we had more time as there’s quite bit to take in at one time. But I had to go so it wasn’t any fault of Dan. He made things simple to understand, was very patient and answered all my questions.

Had the best experience at buying a car anyone could ask for.
My wife and I were looking for a new (used) C300. Found an ad for the car with everything we wanted at a price we were willing to pay but the car was 400 miles away.
Called and talked with Jerry Malone. We told him we were 5 hours away and wanted to make sure the car would be there for us to look at when we got there. He assured us the car would be available if we set an appointment with him.
Long story short, Jerry came through. Two other parties were waiting on the same car when we arrived. But because we promised we’d be there Jerry held the car for us. We ended up buying the car, at a lower price then we had discussed over the phone.
We’ll be looking to buy a suv next year and even though there’s a lot of Mercedes dealerships between here and Mercedes Benz of Marin, Jerry will definitely be getting our business.
Thank you Jerry!

Excellent experience overall !
I just purchased a certified E class from these guys ! The car had 36,000 miles but you could never tell, they reconditioned it so well that it could pass as a 2016 car ! !
But most importantly is their customer service experience ! They made it easy and pressure free for me, especially FRED SCHERER, who was looking out for my best interest, and did what he could to get me the car I wanted at the price we can agree on. we reached a deal over the phone and through email exchange. Got the deal done !
Once we met he treated me with respect and was very professional on handling everything ! Great experience overall !

Vic is the man!!! I am a very picky buyer, with a TON of questions… especially when buying a MBZ GLE from SoCal, and Vic was kind, patient, and made sure that he fully investigated every aspect of the vehicle prior to closing the deal. The car I purchased is GORGEOUS and EXACTLY as described: perfect! It was delivered to my front door a few days after all paperwork was signed/​delivered and Vic kept me posted every step of the way. He even called the day after delivery to check in on me and see how we were enjoying our new ride.
Buying a car, sight unseen, is a scary venture, but I would absolutely trust in Vic and his ability to get the deal done, get it done right, and keep you fully informed along the way! We were so pleased that we have him scouting a possible second vehicle for us as well!
Thanks Vic!

The Service Dept is swamped — therefore — it can be tough to get a car fixed in a timely manner. One day, I interfaced with six different employees. Really? All appeared to be consummate professionals. It still has taken days and days for them to figure out my car’s problem. Not happy. You’ll notice the majority of my reviews are 4 – 5 stars.

Love this place. I drive all the way up from Palo Alto to get my car serviced here. Never a hassle to get appointments or a loaner (other dealers are first come first serve, or weeks/​months in out), everyone is courteous, and they get the job done right! I didn’t buy my car here, but next time I will definitely consider this dealer first. Until then, I’ll be back for servicing.

Great experience buying a car from Vic Amira. What a personable and patient person! Vic helped me figure out the right set of requirements for me and my family, carefully matched my requirements of safety and comfort with Mercedes offerings, both new and CPO and found me a really good deal as well. Thank you, Vik!!!

Just leased my new GLC300 from Jerry Malone at Mercedes Benz Marin.
This was my first custom car order, and it couldn’t have been a better experience. Jerry worked with me from test drive, to explaining all the features, and working to make sure I ordered everything I wanted without paying for anything I didn’t want… Interestingly enough I decided to get it fully loaded in the end.
My car ended up arriving 3 weeks early, which was fantastic, because I had just turned in my old lease (not a MBZ).
Long and short, the car is great there’s no doubt, but the service and experience I had with Jerry is what made the experience so great. A bit of healthy negotiating, with both sides being very reasonable ended in an extremely happy client (i.e. me!) and hopefully an equally happy salesman (Jerry).
And its looking like my mother will be his newest client because I she’s already fallen in love with my GLC300!

This is a great dealership. Purchasing a car was less stressful compared to the old days of haggling for a descent deal. We were able to find a 2025 GLK AUTO that was low mileage and not with inflated prices.

Irena Rushkin has sold or leased five cars in the last six years or so to various members of our family. Irena really knows the inventory and particulars of the different models and features and so is able to work efficiently to narrow down options. She has a very warm personality and tries to help find a good fit for each individual’s needs. Our family members have bought both used and new and leased through her so I feel very competent to give her this positive review!
We appreciate Irena’s professionalism and that she values her relationships with her customers. She always gives us a fair price so we feel comfortable always going to her. She even called my husband recently when a particular car he had looked at was about to be sold to someone else.
The dealership also sends out a staff member to go over the fine details of learning your new car which these days can be overwhelming. We highly recommend her if you are in the market for a car!

Giving BIG THANKS to the our AMAZING salesman PETER and MAGNIFICENT finance manger MILLY!!! THANK YOU! They both treat us like family and listened to what we were looking for and are able to give their insight when needed.
Milly did not make us feel pressured in purchasing aftermarket items, but was friendly and helpful to us to make decisions with those purchases.
After all the paper work, Peter gave a full detailed tour on all the features of the car and made sure we understand how things work and also offered to call him whenever we have questions.
Thank you Mercedes-​Benz of Marin for welcoming my family. Your Family/​Team are amazing and Thank you!
Definitely will recommend my friends and family here!

Review #300!
I’ve been in the Lexus family for a very long time so I was on edge about driving all the way to San Rafael just to check out a Mercedes dealership but I’m so glad that I did! This Mercedes dealership is the best Mercedes dealership that I’ve been to (I’ve been to a few in the Bay Area and one in Hawaii). It’s because of my overall experience here that I left the Lexus family and joined the Mercedes family.
At most dealerships, from the second you pull up you feel that you’re prey to all the sales people but it’s nothing like that at this dealership. You walk into a clean and well lit showroom where you are greeted by everyone. The receptionist asks if you need any assistance and if not, they let you browse around casually. You don’t get the feeling that someone is stalking you around the showroom. There are free beverages, coffee and bottled water, that you can drink while you’re looking around.
If you need any help, you can just ask the receptionist to get the next available sales person. I highly recommend you ask for Barry Flores! I’ve gotten three Mercedes from Barry and I’ve always left extremely happy. He is very friendly, works hard to get you the best price and does everything that he can to get your car the way you want it. There is no pressure with him and he’s extremely knowledgable about the vehicles and options.
Barry has been the main reason that I continue to drive a Mercedes. The other Mercedes sales people that I’ve talk to at other Mercedes dealerships didn’t even come close to a fraction of his professionalism and customer service. He is worth driving to and even flying in from HI to see so that I can continue to work with him when I’m in the market for another vehicle.
If you’re in the market for a new or preowned vehicle then go see Barry. You’ll get first class treatment all the way from the sale to delivery. He can be reached for any questions or concerns via email or an old fashion phone call. You can walk in to see him but I recommend that you call ahead to schedule an appointment. You won’t be disappointed working with Barry.