Taxi Express

Called about 45 minutes in advance and in about 30 minutes, Patrick had arrived with the cab to pick us up. Not entirely too long considering we were at SFO. Patrick was very friendly and we had a decent conversation throughout the whole trip. He wasn’t one of those lollygagging drivers either. He knew where we needed to be and we got there in a very fair amount of time. Payment was simple and they accepted credit with their mobile scanner since I did not have enough cash left on me when we landed. These guys did their job and Im a satisfied customer. I would recommend them and do plan on using their services again in the future.

I believe our drivers name was Tremonte. We left a really expensive bag in his cab and he came back 10 blocks to return it. Great guy, great ride, and he saved our day. Thanks man!

Four years ago I wrote my first review for Patrick and his taxi company, and I’m updating today for the same 5 stars. I can only say he is hands down, one of the kindest human beings on this planet. He always makes an effort to find you a cab no matter the time. He always makes sure that cab gets to your destination at a perfect time, and he’ll go above an beyond to see that your comfort is first. I don’t I know what else I could say about his cab co. He’s gained a client for as long as I’m in the area. I’ll call taxi express over über or lyft any day.

I had them take me quite a long way to a concert in SF and then pick me up after the concert. Kena took us there and Patrick brought us back. Both of them were very nice, drove safely, and were very professional. I highly recommend!

I made the mistake of booking online via their website for a 6am pickup. I called in advance to confirm that morning, but they had no dispatch to answer the call – just the guy in the car, whom was unable to do anything to help. Forced us to drive to the airport (as no other services were available) costing us way more than the taxi ride. Thanks Taxi Express.

I still like these guys even though they were a total no-​show today to get us to the Marin Airporter for a crucial plane trip back east. The lady dispatcher seemed as confused as we were… NOT the way I would run a taxi service.
I’m glad they’re well rated so this review won’t hurt them.
Luckily, Ibrahim of «InMarin Taxi» had a great driver (Rubin) at our door in a few minutes.
The lesson is: always (always) call a half hour before a cab ride from ANY taxi service in Marin.
And – blessings to the Marin Airporter for their every half-​hr service. We’re on their bus now, and off to SFO.
ELD

The worse infraction a taxi driver can make is to not pick you up at a time you set up with them. I called earlier in the day to have Patrick pick me up at 5:20 for an appointment. I texted at 5 pm to confirm, then I called at 5:10 again. He picked up, then immediately hung up and then when I called back he put me to his voicemail. Those are the facts. You can use it to decide if you want to rely on Patrick picking you up.

This taxi service is completely unreliable. A few of the drivers are not to be trusted. This review is from using them on many occasions. After several experiences of unethical and shady business practices, I will no longer give this taxi service one more dime. In addition, Patrick (the owner) is a terrible driver. Find another service.

It was 2 am on a Friday night and I needed a cab BAD. I must have called at least five different cab companies, not one answer. I called Taxi Express and got a quick answer. The cab driver said he would be there in ONE MINUTE and to my disbelief he was! Johnson Mulei was very nice, and got me home quick! I will recommend this cab company to all my friends in the county.

Driver was early and super nice, but we had to navigate and tell him which lane to get into the entire trip. The driver also had poor driving skills and was often over the line/​weaving while driving in San Francisco. As we arrived at our destination, we were informed he could not take a credit card because his boss took his «square».

I cannot recommend Taxi Express highly enough. Around Christmas time we needed door-​to-​door service from San Rafael to SFO, with return in early January. Patrick was «Johnny on the spot.» He was punctual to the minute. And his price is reasonable and competitive. I like especially that he communicates via text messaging and responds almost instantly. He was in touch with us even in Europe as some of our flight plans changed at the last minute. Our pickup from SFO was changed from mid-​afternoon to midnight. We arrived exhausted and weary after a 30-​hour travel day, and Patrick was right there waiting for us. If you want a taxi service in which you can have confidence, this is the one!

Patrick from Taxi Express came through BIG TIME for me this weekend! After being let down in the cold rain by I.M. Taxi., I called Patrick, informing him of my situation: I told him I was in a rush to get somewhere, and I had been waiting on I.M. Taxi for 15 extra minutes, he showed up in no time and got my friends and I To and From our destination.
I’m set on my new taxi service for Marin now, Taxi Express is the way to go if you want consistent, reliable, safe drivers. Great people at Taxi Express, I will definitely be back soon and have told my friends about this prime service.
Thanks again Patrick!

Taxi Express recently provided excellent appointment time in advance and prompt taxi service from the KP Medical Center Terra Linda/​San Rafael to San Francisco. Highly recommend Taxi Express to people who need transportation back to San Francisco.

First time getting a taxi, called 1^st service on google search and person on phone was nice. I needed a ride for myself and my two girls from Marin County Fair grounds to Daly City. He would charge $ 100 and even though it was a bit pricey he was there in about 5 mins. I was pretty shocked that he got there fast, he was polite and friendly. Car was clean and ride was pleasant. Thank you Taxi Express for a nice ride home. Recommend 100%

45 mn de retard! J’ai failli louper mon avion! Heureusement on répondait à mes appels. Pour me dire chaque fois dans 5 mn. À éviter!

While driving through Sausalito, CA to get to an appointment in San Rafael, my cars clutch gave out and was no longer engaging into any gear rendering me stranded. I had pulled over and called a tow truck to flat bed my vehicle to a familiar import automotive shop to get my clutch checked out and fixed so I could drive my car home later that day since I did not have any tools on me. I still had an appointment to make and had to get to San Rafael some how. I looked up on Unilocal for some local taxi services and tried to call a few after reading reviews. The first couple I tried calling either did not pick up the phones or had a 45 minute wait for where I was, must have been a busy day… I had only an hour left before my appointment and needed to get moving quick.
I then gave Taxi Express a try and told them that I had somewhere to be and needed to get back on the road quick. They promptly sent one of their drivers towards my location at the shop and within 15 minutes a newer model Ford Escape Hybrid arrived from Taxi Express driven by Victor to pick me up. To say the least I made my appointment just in time with a couple of minutes to spare. I told Victor that if he is able to stay around the area, that I could use a ride back to the shop and pick up my car after the clutch repair. After I finished my appointment, I gave them a call again and about 10 minutes Victor pulled up to give me a ride back to my original location where the repairs are done and my car was waiting. At least one Taxi cab service in the area was able answer my request and get me where I needed to be or else there would have been more business lost that day for me. Overall the vehicle was very clean and the service was professional. Was not an awkward taxi driver moment. Also left them a nice tip for being able to scoop me up in the nick of time. Usually I have my own ride, but that day had an agenda for me. Just glad I was able to stick to my schedule thanks to Taxi Express. I would use and recommend again if I had to use a Taxi Service since I do frequent that area.

Just used them for the 1^st time from Marin to SFO and back and it was a great experience. Previously I used Marin Door to Door for years but their service got ridiculously (and predictably) bad. Then I tried Western Eagle a few times but they were consistently late, nickel and dime you for every little thing (extra for paying with credit card, extra for small 11 pound dog in a crate, extra for early or late pick-​up) and then one night they left me waiting (outside, in the cold) for 1.5 hours at SFO while they continued to say the driver was almost there — absurd and inconsiderate!
Called Taxi Express on Wednesday afternoon for a Thursday night pickup, got a very competitive $ 160 round trip quote (no extra add-​ons like Western Eagle), driver arrived 5 minutes late but made up for it with his good & safe driving, was very courteous and helped with my luggage at SFO. My return trip was with the owner who was also very friendly, kind, on time and brought my heavy luggage into the house. And he didn’t charge me extra for a 1 am pickup! The cars are very clean, easy to get in and out of and easy to recognize.
Only reason I didn’t give a 5 star rating is because I had to call them twice to confirm my return pickup vs. them making a firm return trip reservation from the beginning — but this was really no big deal. I highly recommend them for a safe, friendly, on time taxi service and will for sure use them on my future trips.

Made a reservation a few days before my pick-​up — they had me hang up and text them the details. Got a text back confirming.
Texted again on the day of a couple hours before pickup to confirm — got a text back confirming they’d be there.
Got to pick up place and time. Waited. They never showed. Called and texted. They didn’t answer, didn’t text back. Waited some more. Never heard from them — not even a courtesy response to tell me they weren’t coming. Super lame.
I finally got their very unprofessional hint and called North Bay Taxi — they were there in 10 minutes and were extremely professional and polite.
Presuming you actually want to get where you are going, do yourself a favor and steer clear of Taxi Express!

I used Taxi Express to go to Novato for a job interview and was very pleased with their service. Patrick showed up early to pick me up from SF to ensure that I was on time for my job interview. Great service! I also requested that he wait for me to pick me back up from Novato to SF after my job interview. By the time I was done with my interview, Patrick was already outside waiting for me. Overall, I was pleased with their service.

Last week I arranged with Patrick for service to pick up my elderly in-​laws at SFO, who would be arriving late from FL. While we usually use the Marin Airporter, we wanted someone to assist them with their six pieces of luggage.
While communicating with Patrick on his cell phone with poor reception, he said that for an additional $ 40 (over the $ 100 fee for Marin), the driver would park in the lot, meet them with a name sign, retrieve their luggage, and load it into an SUV. That day I called twice and confirmed with Patrick, who reassured me everything would run smoothly.
Not only didn’t the driver (Victor) park in the parking lot so he could assist the clients as verbally contracted, but he left them standing outside shivering for 40 additional minutes beyond the 20 it took to deplane and retrieve their own bags. Victor was driving a mini-​SUV and seemed clueless about how to fit the luggage into it so my relatives (exhausted and chilled) had to load their own luggage while he stood by.
The next day, I called Patrick to discuss what had happened, including Victor being a full hour late and the drive-​by pickup. Through a terrible phone connection, Patrick sounded surprised that things had not gone smoothly. He also said «You need to be a little patient,» attempting to downplay the situation.
When asked, he said he’d call me back on a phone that worked better but then did not do so. When I called him 10 minutes later, he answered; through the crackling line, I asked him to re-​negotiate the $ 140 fee since we had not gotten what we’d paid for. Instead, he hung up on me and never returned my call.
The full $ 140 was charged to my husband’s credit card! This was definitely DISHONEST since the $ 40 was specifically added to cover Victor’s parking in a lot and helping retrieve the luggage, which never happened. Since Patrick had our credit card number, the expiration date and even the code on the back, we had to cancel the credit card before posting this review.
All in all, this was a nightmare that could have been avoided if Patrick has said that Taxi Express could not handle this assignment and referred us to another company. It was the repeated assurances that it would be handled smoothly that made this an even bigger let-​down. In the future, we’ll use Marin Airporter or rent an SUV when necessary to handle the luggage.

I was trying to get to the airport recently, and I had planned to take the Marin Airporter bus. I was going to take a local bus to where the Airporter picks up. The morning of my flight I woke up to torrential rain and heavy wind. I have said for years that it never really storms in northern California, and I think this storm blew up specifically to spite me.
Since I didn’t have a backup plan I went ahead and walked to the first bus stop. By the time I got there my umbrella had been turned inside out 3 times and I was drenched. Rain was coming down sideways too, so the bus shelter was no help at all. Also, I missed my bus.
I decided calling a cab was my next best bet to get to the Airporter stop. I called two other cab companies first. One didn’t have anyone in the area, and the other either hung up on me or the call cut out. I called Taxi Express third, and Patrick showed up to get me in under 5 minutes. He was great, and when he heard I was going to the Airporter he offered to take me to the airport at their normal shuttle rate, even though I hadn’t scheduled them in advance. Soaking wet and dreading waiting at another bus stop, I really appreciated it.
So, I just created my Unilocal account to thank Patrick and Taxi Express. They’re lifesavers.