AT&T

Brad was awesome! I had added a service to my account at a different AT&T location which screwed up my auto pay. Brad was very friendly & listened to all of my concerns. He then proceeded to tell me all the ways he would fix my account. It was quick & painless! Thank you, Brad!!! I would definitely recommend doing business at this location, especially with Brad.

So I went here today to check out the selection of Samsung Galaxy’s as I have considered switching from my iPhone to a galaxy. as I walk in no one offers to help me with anything nor did they even say hi! As I’m looking around I ask one employee if they had a particular version of the galaxy available, he just said no and said whatever we had would be upfront. He then said he would not be able to help because he was with a customer, so what you could have gotten someone else to help me?! The next person i talked to said I would have to add myself on a wait list just so I could Check if I am eligible for an upgrade! Seriously how pathetic! These people should be ashamed of such lousy service! I guess it’s time for me to take my business to Verizon where they know the actual meaning of customer service

So I go into this AT&T store, and a guy walks up to me and asks how he can help me. I tell him I’m there to pick up a new Samsung Galaxy S7 Active, which just came out that day. He tells me they don’t have any yet, and that they don’t even have a demo yet, but he takes my name and tells me I’m third in line to be helped anyway. He asks me to wait so someone can «check the back» for the phone they don’t have yet, just in case.
I wait about 7 or 8 minutes, and then another guy calls my name. He walks with me to a table where he gestures for me to sit down, which I do. He then tells me that they don’t yet have that phone — the same one I inquired about with the first guy, the guy who already told me they don’t have the phone, but that he will still have someone check for me — and this second guy also tells me that the phone hasn’t been released yet.
I tell him that it has indeed been released, and he says he didn’t know that. He then sits there as if I might simply just buy something else from him. I tell him that I guess there’s nothing else for us to discuss and I say goodbye.
Really?! You tell a customer that you don’t have the phone, but you tell them to wait and see, and you ask them to wait third in line so that another guy can walk them to a table and sit them down just to tell them the very same thing?!
Wow.
By the way, I called another AT&T store that knew what they were doing, and I picked up my nice new S7 Active that very same morning.

I wish I can give negative star for AT&T company. Shawn still got 5 stars. I ordered high speed universe Internet. I got the conformation email also but after few hour hot a automated call that signal is too low at my address. And on top of that I can’t have any other internet provider beside AT&T, apartment management has some kind of deal with AT&T .
Now I out of Internet. My kids has go to library for their home work to be done.

Wish I could give it 0 stars. We went in and purchased prepaid service. Also asked them if they would cut a SIM card from a micro to a nano card — they said we don’t do it — we didn’t push it. Then after our purchase, the agent says — let me cut it for you after all. So gave him the SIM card — he cuts is right through the circuit — of course it doesn’t work anymore. He doesn’t apologize and then calls his manager who says we forced him to do it. Why in the world would we force someone to do something that they say they don’t do. Anyway — so I reached out to the presidents office — 3 weeks after a waiting — Robin Shield calls us to say — the Manager said we forced them to cut a SIM card. You should be embarrassed AT&T for the lies and never trust this store and its staff.

Went to the AT&T store to look at switching to them because of their «cruise ship plan». Because of previous issues of having hard credit inquiry pulled by Verizon for them to simply check my phone compatibility, I asked if AT&T did a hard or soft credit inquiry. I was told emphatically «we only do soft credit inquiries». The next day I found of course that a hard inquiry had been made. When I contacted the store they said «oh, too bad, nothing we can do». I know because of my previous bad experience with Verizon that in fact the hard inquiry could be converted to a soft one. The store manager (Karla Duenas) was not willing to look into it any further, and essentially walked away from my issue.
Now knowing the store staff didn’t know what they were doing, I then called AT&T right before my trip to make sure I had the right plans set up. Of course I did not! In fact, I was set up in a way that literally would have cost me hundreds if not thousands had I not double-​checked. The person at AT&T customer support said «the store messes this up all the time».
I have found there is no path to report or complain about the store’s behavior, or to get my initial problem resolved. They have no process for my issues being taken seriously, let alone be corrected. Like others have said, run away from this store. The local store managers have a very poor attitude, don’t know there own policies, and will set you up billing issues and service problems.

Horrible customer service by manager Brandon and Daniella. I was specifically told to come on at a certain time by Daniella only to go out of my way to show up and just be told I had to wait in line and the text I received with the time meant nothing.
At least it made me decide to just switch to Comcast.

Reading a lot of these reviews and I’m not sure why so many people have issues with this location being busy. I’ve been here several times and always had great service — sure I have to wait sometimes — but that’s what happens when you go to the only AT&T store located in the largest business park in Northern California. People generally do their shopping in that center when it’s convenient — in the morning after kids go to school, during lunch time, after work, and on weekends. If you go in during those times (when maybe it’s convenient for you, too…), you’ll probably have to wait longer than desired. My tip: Go first thing in the morning when they open or during early afternoon. Or make an appointment on their app. You’ll have less of a wait.

Excellent customer service and very professional. I came in after getting my phone number changed because my text messages were not going through. The employee resolved my issue promptly, and I am pleased. Thank you.

Some of these guys are dumber than your door knob; don’t understand their own products and services. Give bs answers that indicate they don’t know and trying to coverup. Their assist manager Jacob was unable to answer questions regarding data plans for their smart watches
Go figure. And news… Att and Verizon losing customers due to high prices

OMG… never coming to this store ever! Waited for over 25min after «checking in» and couldn’t get service to «upgrade» my phone, which is bringing them revenue! Meanwhile the «ATT Store Associate» at the table next to me is shooting the breeze and chatting about personal crap while the line gets longer and my patience shorter!
Called Apple instead and got what I needed from the operator… while I still sat inside the ATT Store waiting to get some help!
Buh-​Bye!

Called the store over and over and over and over and over again… can never get a human. Ugh.

I don’t typically come to this AT&T store but I am so thankful that I did!
When I first walked in, I was immediately greeted by someone and only had to wait about 5 – 10 minutes to be helped out. Noah was the Sales Consultant who helped me out and he was awesome. He helped out with everything and made this normally grueling process really easy and fun.

The wait time here is horrible. I came to just buy a cell phone case. All I wanted to do is just buy a cell phone case for a phone… JUST THE CASE… And they kept skipping over us to help customers who wanted a phones. The manager Marcus could have resolved this issue buy assisting the customer so we weren’t waiting 45 minutes to buy a damn case.

New to the Danville area, from Miami. You walk into our Coral Gables store on Miracle Mile, give your first name, and wait no longer then two to three minutes to speak with someone. I’ve been to this San Ramon store twice and will NEVER return.
WAKE UP AT&T …
AT&T needs to investigate and do a major housecleaning at this San Ramon location. There is a complete lack of leadership, as evidenced by the total lack of control and professionalism.
Both times I visited, the back room was FULL of giggling employees, peeping in and out of the view window, while customers were lined up in the front, waiting, and waiting. Both times, were peak hours, when customers go at THEiR convenient times. My last visit, at 4:30 in the afternoon, the place was full of customers who had just gotten off work, or left work early, to seek SERViCE. As usual, I counted — & this time, I recorded — seven employees in the back (first going in and out, and eventually only in), laughing and frolicking. I counted three employees on the floor, not including the person directing traffic at the front. Sitting at a table where an employee was helping someone (all the tables were full with waiting customers), I asked him why there were 7 people in the back, at peak hour, with all these people waiting for help. Answering me with little concern, he replied that they were probably at lunch, or on break. AT&T actually allows 7 employees to take lunch or break — ALL at the SAME TiME — with a packed house of customers — and, at 4:30 in the afternoon, peak hours? Seven employees? … GET A GRiP !!
The lack of leadership as well as control was palpable.
This store is a playground for the children that are running it. It’s obvious when you walk in, and just watch, for ten to fifteen minutes, that there is a complete deficit of control. It’s like watching children play on the playground.
It’s nice to see all our hard earned AT&T dollars going to waste, to run this playground for these idiots. Look for the video on YouTube.
W A K E U P A T & T ! ! !
D O S O M E D E S P E R A T E L Y
N E E D E D H O U S E C L E A N I N G ! !

20 minutes into my half an hour wait to get seen, I found out you can make an appointment to avoid the horrendous wait. Dude at the door, Brandon, is probably the nicest thing about my experience (hence the 2 vs 1 star. He was warm, friendly, and knowledgeable, making interesting small talk with patrons to help the time pass by. With a fussy 1yr old in my lap, that ½ hour seemed like an eternity and by the time I was seen, she was straight up crying.
Jason was the rep that helped me, as I came in to replace my phone with the 6S 64gb. He had a flat, indifferent demeanor, but maybe that’s just his personality. Anyway, he said they’re out, but that he’d go to the back and check, gets up and disappears to the back. Okay, obviously it’s the most popular phone and obviously you know you’ve been out for days so why pretend to go to the back to check? When he comes back, he confirms their out. On his iPad, he orders me a phone that he informs me will arrive at my house in a month because they’re back ordered. He tells me that he had another lady come in earlier that said she got her phone through the Apple Store in 2 weeks instead of a month, but she’s on the month to month payment plan and I want to reup my 2yr contract so that wouldn’t work. AGAIN, why did you run to the back to check on your phone stock earlier if you know for sure you’re completely out and the know there’s been a month long wait for the phone? Probably to take a quick leak.
Anyway, the store seems inefficiently run if the wait time is so long. I will avoid coming into this store at all costs if I can do what I need to online or through the phone… and I will never bring my kids with me cause that worsens the hell.

4.5 stars If your an AT&T customer use all of the info and access available to you. The AT&T web site and app navigate you to make appointment at the store so you don’t have to wait in line. It answers your questions on phone upgrades, usage, bills etc. I upgraded several iphones 6’s and got one LG tablet for free and two i pad mini 2’s for $ 99 each. Service is good but some what robotic. Minus half stars for having to listen and declining the continuous sales pitch for home TV, internet and phone service. Just keep on saying «I like Comcast «over and over again until they get tired and stop.

Shawn and TJ were extremely helpful. We went in to look into our account and see if we wanted to upgrade one if not two phones. We got there at 7:15pm and they close at 8 pm.
We were added to the list which is posted up on a screen. I like this method. It allows you to see who is in front of you etc.
We were never rushed. TJ made suggestions that were money saving tips. It was not a push to sell sell sell!
I’ll be back. This location seems to have it dialed in. I’m typing this review on my new phone and I’m over the moon with the service provided tonight.

A T & T is a bit hard to find. it’s hidden in the corner behind baja fresh.
the service kiosk was moody.. didn’t respond instantly to touch commands.
kiosk was situated next to an translucent glass pane. sunlight coming thru same was a minor irritant to using the kiosk.
eventually everything went as expected and i made my att payment.

Not an AT& T fan, but having a mobile phone is a necessary evil.
I use Verizon at work, AT&T for home (wife and kids).
Time for iPhone upgrades (x3).
Visited this store as I have in the past. Aurora helped us out and was quick, efficient and friendly.
I have three happy iPhone 6 users now.
Can’t complain, it wasn’t bad.
3.65 stars