Douglas Severance, MD

Great Staff, Rn’s Are Very Friendly. Great And Caring Doctor Takes Great Care Of Patients, Seen When Expected To Be Never Late Or Have You Wait Long
Ask For Page She Is Amazing

Worst experience ever!!! Terrible customer service! Especially Paige– what a rude person! No customer service skills at all. I have been planning on writing this review for quite some time, but my recent experience put me on edge.
It took them over a week and many phone calls to call in my husbands blood pressure medication. Whenever I called I’ve heard same story «it will be done today». Well, it never was! The staff was no help at all. Spoke to Jessica, but she didn’t even try to check if the prescription was submitted to the pharmacy. When I called last time. I was told that they are busy, have five other lines calling and don’t have time for an anxious people! I was also told not to raise my voice (even though I wasn’t) or I’ll be hang up on. And I was, before I even finished talking!
If you looking for a medical practice that will take care of you when you need them– stay away from this office.

I went to this practice since I was really young (18+ years with this doctor) Since I moved away to college, I hadn’t been there since 2009, so my records had been moved to their storage unit somewhere in San Ramon. (YES, they are still on a paper system!)
I called them a month in advance to get my immunization records I need for graduate school. They kept telling me the same story «the person who goes to storage isn’t here today but they will go tomorrow,» «next week we will have them for you,» «there was a blackout in San Ramon and it was unsafe to go today,» «you fell through the cracks and we forgot about you,» so on, and so on. OVER 6 WEEKS LATER and after calling once a week to see if I could have my medical records, they finally were going to «get them tomorrow.» I called once again and they had them. shockingly enough. They taped the envelope to the outside of their office door because they were closing 45 minutes later. It was a horrible, blurry copy of scribbles on a chart. I couldn’t make out anything it said. but it was better than nothing.
This is literally insane! It’s 2015, and the fact this medical practice is still run on a paper system, took an extensive amount of time to get my records to me, and was unpleasant and unhelpful was an awful experience! I have still not gone to their office and will not return again! HORRIBLE organization and professionalism! I advise to go elsewhere!

Great Staff Jessica and Page are incredible. Very easy to get in for an appointment and
Dr. Severence is very patient and listens to every detail to figure out what needs to be done to get you better. He really cares. All in All your in great hands with everyone there.

Dr. Severance is a wonderful doctor. I trust him fully with my health care!

We are new to the office. Last week, my daughter saw Helen Lu, Dr. Severance’s P.A. What a wonderful experience! Not only was she knowledgeable about my daughter’s condition, she was patient, warm, and nurturing. Even though my daughter is away at college, most of the time, Helen called my daughter this week to check in with her! Helen has an open door policy and my daughter knows Helen is easily available by phone for a consultation or prescription. My daughter was nervous to visit the doctor’s office in itself, but to be a new patient was even more nerve racking; however, Helen’s calm, soft demeanor and compassion immediately put her at ease. In addition, the office staff was efficient, friendly, and helpful. As a new patient, I was able to call and get a convenient appointment quickly. I believe my family has a found a new medical practice!

Dr. Severence was friendly and very sincere. He listened to my symptoms and previous treatments, made a diagnosis, and explained his prognosis, reasoning, and methodology behind it. The staff is very friendly as well, and very understanding. All in all, it’s a rare gem to find a doctor that’s been around for a long time and still has such a high level of care for his patients.

Dr. Severance, like all of us, is human and can have an off day as a reviewer already indicated. I have always found him to be a refreshing alternative to HMO Doctors who are afraid to tell you anything because of malpractice concerns or beaurocratic HMO policies. He will have my business as long as I live here or, he is in practice which I hope is for a long time to come

Dr. Severance’s office staff are great — always friendly and helpful. Neither one of my appointments was on time (I had to wait 10 – 25 min) but, honestly, I sort of expect that at any doctor’s office. You can usually get an appointment quickly, within a few days, which is nice.
Dr. Severance himself I have had 2 completely different experiences with. The1st time I saw him, he took time to ask me questions about the history of my problem, really listened to me, and my perception was that he was very understanding and interested in getting me the correct treatment. I left really pleased with my experience.
The next time I saw him, a few months later, he was very curt and abrupt, spent less than 10 minutes with me, and the way he phrased some of his questions was not very tactful. I felt like he was rushing to get me out and wasn’t at all interested in me as a patient. Maybe he was having a bad day, or was just very busy. I don’t know. But it was so notably different from my first appointment that it felt like I was dealing with a different person.
So, I am not sure what to think! That was my experience.

Dr. Severance has been our family physician for 20 years. He has always been there when we needed him. He is an excellent diagnostician; both he and Sachie his nurse practitioner have correctly treated every problem our family has experienced. He saved my mother from the pain of shingles by his diagnosis and treatment. He literally saved the life of a friend of ours by getting him to the correct physician to treat his a growth on his pancreas.
Yes, he has had a full practice, and is sometimes brief. I appreciate his time when it is truly needed; he always fits us in if we have a medical problem.
Sounds like a disgruntled ex-​employee wrote the last review…