Mike’s Auto Body

Just want to say thanks to Joe Drego at Mike’s Auto Body! These guys are great! My wife took her car here and she immediately felt comfortable and taken care of. She said Joe is really nice, treated her professionally and was willing to make sure she was well taken care of.
They completed the work perfectly and ahead of time, on budget, and they washed the car!
Thank you again Joe! We are customers as long as you are there!

This place is the best. John kim took very good care of my car. He really knows his stuff. The car was delivered on time and the cost was significantly less than the estimate as he worked his magic. As I was paying out of pocket he was very understanding and I was very happy with the outcome.
You cannot do better than this place — I shopped around but did not find anyone else as pleasant to work with.

My front bumper had a crease in it and had slightly pulled away from the car. As I was paying for this myself, I asked if it could just be repaired and not replaced. This was not something a repair shop cares to do (a well known repair shop after looking at my car and supposedly writing up an estimate. Never supplied the estimate, never even returned my calls) Then I remembered Mike’s who I had gone to many years before. I had the good fortunate of meeting Lester Branson. Not only was I given an estimate while I waited (briefly) it was handed to me with an explanation of what repairs were suggested. The parts were pre-​ordered for my appointment and repairs done the same day. AND they washed my car! Kudos to the entire staff and especially to Lester. Sorry for the dirty hands Lester :-)
Janis

Getting rear ended while sitting at a red light was not fun, but working with the team at Mike’s, particularly Lester was beyond pleasant. From first contact and all the way through the process customer service was 5 star superior. Lester made the whole experience unbelievably easy. He returned all calls promptly, left detailed messages and worked with our insurance. My car looked like new when I got her back. Mike’s Auto Body managed to take a sour situation and make it pleasant. That says a lot.

This is a review for our still ongoing experience with body shop. We went there only because the dealer recommended it. The appointment was set up 1 month ago this past Monday. The estimate time was A COUPLE HOURS. Mon when we dropped off in AM «ready this evening». Monday evening «it will be ready early tmw». Tuesday morning «ready this evening». Tue evening «just a little more painting». Wedn «it will be ready this eve». 3pm «will be ready» 5pm STILL NOT DONE. What the heck??? We all have a plan and schedule, how can they just be so random and ruin my plan and waste our money!!! I could have rent a car or make some arrangement if they said 3 days in the beginning. I cannot express how furious I am feeling now. Speechless how they got all the good review???

I hit a tire in the middle of the freeway and luckily came away with just a dent on the front of my 2014 Toyota Corolla. Unluckily, I was just getting ready to sell my vehicle and wasn’t excited with the prospect of paying a hefty amount to fix it. I randomly drove by Mike’s Auto Body and decided to get an estimate. I worked with John Kim who was extremely knowledgeable and not only helped with the estimate but also gave general selling advice based on the condition of my car. He presented multiple options of fixing the car and when all was said and done, he came back with a bill that was ¹⁄₃ of the original estimate (which I had thought was fair). I really appreciated how upfront and helpful he and the rest of the staff were and would highly recommend Mike’s Auto Body!

I was rear ended in my car on the freeway a few weeks after I purchased a late model new car. I brought it in to Mikes and they had it for 3 days. I wasn’t happy with the paint on the bumper and the trunk (it looked like orange peel consistency). I picked my car up the day before Labor Day weekend and they agreed to correct the problem. I brought it in the second time and when I picked it up, the receptionist said that the manager wasn’t happy with the work either (validation). When I looked at my car I noticed that although the trunk was fixed, the bumper still looked like orange peel. SO I told them I’d like that fixed and they agreed. They corrected this this but when I picked up the car I was told that they had to remove my decals so I’d have to come back one more time. I was also told they would call me when the decals came in but I didn’t receive a call after a week so I called them. The receptionist said they left a message but neither my work or cell phones had messages on them. Before I went in to get the decals put on I went to get my car washed and waxed at Autopia and was told that there was «overspray» on my driver side door (no work was done on that at all). So I told Mike’s about that the third time I had to bring the car in and they said they fixed it. This time they dropped my car off to me in San Ramon instead of me having to pick it up which was nice but I was disappointed that there was no telephone check in or effort to see if I was satisfied. Originally, Carlos had given me a coupon for a wash and wax but they took that and did not wash and wax my car. I just felt like with all the problems — although they were responsive in correcting them — caused me a lot of inconvenience and having to leave work and it would have been nice if they would have at LEAST called to make sure I was satisfied or comp me a free wax. There is still a part on the trunk that doesn’t look quite right to me but at this point I am not interested in trying anymore. I gave them a «3» but honestly feel like they are a «2» and I probably wouldn’t use them again.

I recently had my 2007 Toyota Camry, which was damaged when a tree fell on it, at Mike’s Auto Body. The experience was wonderful as everyone connected with the shop was professional and easy to work with. The shuttle took me home and picked me up when my car was ready. I knew when the car would be ready because of the updates that were being sent to my email account.
I would recommended this shop to anyone in need of auto body repair.

I’ll never go anywhere else. I had a mishap with my Mercedes (yea, the blonde woman walks into an auto place with a Mercedes — that’s usually a recipe for a very large bill!) on a day when Mike’s Auto Body was slammed. Joe Drago stopped what he was doing, took the time to talk with me about options, and said that he’d do everything possible to get my car back to me tomorrow. A few hours later I got a call that it was ready to be picked up. The car looks better than before, they washed it, and they charged me Zero. WOW!!! I owe Joe Drago and Mike’s Auto Body a debt of gratitude. I’m sure they can’t produce those results every time, but see what they can do for you — they are great people.

These people wrote the book on service. From the pleasant, professional young women at the front, to John, to any and everyone else I encountered, I had THE BEST of experiences. I have had three separate occasions to use them and I would not consider going anywhere else. They have met or exceeded my expectations each time and in every event.

Excellent services and nice people. John is a terrific guy, helpful and highly efficient.

I was referred to Mike’s Auto Body after being rear ended, once I arrived at the shop to drop off my car I had realized that I had actually used Mike’s Auto Body in the past.
The shop did a great job fixing my car, it looks beautiful, just like it did when I purchased it & drove it off the lot. My experience with the shop while they had my car was awesome too. I used the overnight drop box and faxed them my insurance information to get the process started. I was informed about everything during the duration of the time that they had my car. In addition, I got my car back a week before the estimated date that it would be done. I would recommend this shop and their services to everyone!

Hallelujah!!! Service like the old days. I recently had my Jag repaired at Mike’s and I can say the service and repair job was the best ever. My estimator was thorough. The ladies at the front desk were wonderful and John kept me updated on the progress of my car daily. My car took a bit longer than we thought due to the clear bra application and I wasn’t able to pick up my car on Friday so they actually dropped my car off at my home. Wow!!! A++++ I would highly recommend Mikes over any other repair shop. Cook’s was no where near as good when I used them.

I was referred by my farmers insurance agent in this shop.
John looked at my 1997 Honda Accord fender bender and told him that I only have a TPL and not willing to spend much. Asked him that my only problem is that my second hood latch is not locking. He called one of his tech and ask to bring a tool to pull the frame a bit to help it to locked. Voila! It locked.
I plan to come back again if any of my car will need a body repair.
Very positive experience.

I was referred to Mike’s for repairs on my Mini after being rear ended. This shop is run like a 5 star hotel. Courteous, professional, knowledgable, good communication, everyone on every level gets my vote as best in town. Great work, great estimate, clean car. Ease on working with car rental for pick up and drop off was so unexpected. The lowest stress level ever for what could have been a major in convienence. Everyone truly seemed to like their job and it showed. I haven’t stopped referring them since my work was done. Kudo’s to the entire team at Mike’s.

I was having a very rough week when I stopped by Mike’s Auto Body to get an estimate on some minor damage to my door. I wasn’t concerned with appearance, but the dent was in just the spot to prevent me from opening the driver door more than 6 inches. I was in town due to a death in the family and I had just received a very disheartening estimate from a nearby body shop for $ 1,000+ and 3 business days of work. This would be near impossible since the car is my only means of transportation to work and time off is hard to come by (which is why I was spending my bereavement time at an auto body shop).
The guy at Mike’s took a look at my door and asked me «Do you want me to fix it?» I said I’d like an estimate first but he just repeated «Do you want me to fix it?» I said yes and lo and behold, he fixed my door on the spot at no charge. I asked him if I could give him anything (and told him of the quote for $ 1,000+ I had just received) but he said «That’s not how we do business here.» He saw what was an easy fix and instead of taking advantage of the situation, he gave me the easy, honest fix in less than a minute.
I will never take my car to another body shop and will be referring all my friends and family to this place in the future. As silly as it sounds, my experience at Mike Rose’s Auto Body gave my whole family a small lift in spirits during what was a very difficult time.

Nice people, awesome service.

My opinion and observation in brief…
A very safe looking and convenient location for San Ramon and Danville residents, non-​intimating environment, professional staff, a clean workshop and reasonable prices without having to haggle.
My experience in June 2014…
I needed the running boards and trailer hitch uninstalled from my Sienna Minivan. Since it was a simple job, I decided to check out the 4 or 5 body shops in this area. The first had no one around. At the 2^nd, I waited while the guy at the reception had a long conversation on phone, after which he and another person moved on to a conversation with another customer. After waiting for literally 5 minutes without as much as an acknowledgement, I decided to move on to Mike’s, which was just across the street. I am so glad I did!
At Mike’s, they had a professional receptionist, Michelle, who was polite, friendly and attentive. The estimator, John Kim, seemed very knowledgeable and helpful and gave me a reasonable estimate right off. After that I did not even bother to shop around. The excellent experience continued with the Tech (Bryan), who, after completing the job explained all the removed parts, packaged them properly and neatly loaded them into the van.
I felt so comfortable that I went on to discuss another issue of road noise, which no other body shop (or Toyota) had been willing to address in the past. Mike took a road test, was able to identify an interesting door alignment issue, and since it was a minor fix, threw it in for free. Then on my request, they raised the van, did an under body inspection and even demonstrated to me that everything looked good. They were aware that I was willing to spend money and could have easily sold me some crap solutions, but instead advised me against it. They even humored me by plugging in some holes in the Chassis which I felt could be leaking sound :-)
I was so pleased that I personally offered to write this review and feel bad that it took me almost 2 months to get to it. Finding a reliable body-​shop is tricky, and I hope this helps other Unilocalers.

Mike’s did a great job. Work was fast, well explained, and deliver on time. They kept me posted along the way. Arranged for rides and the price was reasonable.

My left rear bumper got hit while I was sleeping. I woke up to find the damage and I was pissed!!! I called another Auto Body shop. In San Ramon, their are a BUNCH of shops all in one area. I first went to another shop almost next door and their estimate for my bummer was 1000. Yes, you read right!!! I was shocked. I left to go home and saw, «Mike’s Auto Body» I went in and they called a adjuster to give me a free quote.
That is where John Kim comes to greet me and my son. He was honest, personable, funny and made me feel very relaxed and I felt I knew him for awhile. I told him that this was the second shop I went to and he took pictures, talk to me and gave me a lower quote.
OK, I thought, why is his quote cheaper, is the work less than perfect??? Please read on… I have to say the two ladies who greeted me once in the morning, which i was offered coffee (they have coffee and water) were very nice, friendly and laughed at my bad jokes.
I did look at the Unilocal reviews after the fact of going to get a quote and I did not agree with anything the other felt! Yes, you have a right to your feelings but maybe you all are stressed for you are like me, pissed coming in, having to pay a deductible or your out of pocket for something you did not do???
John called me to give me progress reports for my car. It was done in the time he said, they washed my car too.
My car looks like new!!! I am very, very pleased with the work and the price. Being a woman it is tough sometimes getting any kind of car repair. John does not treat woman lesser then.
My advise, if you need car repair, go to them, ask for John and tell him Jessica sent you!!! Thanks to everyone who helped me