Oromchian Neda, DDS

I don’t have any idea where to even start with this place! Well, to begin with VERY friendly over the phone and helpful as well. But once you walk into those double doors, immediately you notice poor communication skills, unruly tone, and I definitely felt like we were being treated differently (unpleasant) because I use Denti-​Cal!
So I take my son here, and I get it when they say they want you child to go back alone. Although I was VERY skeptical about this, I still decided to go forward anyways. He had his first check up, and cleaning in 2013, and a few weeks later we came back to have one cavity filled.
Anyhow, I had to reschedule an appointment once, because I was involved in a hit and run accident shortly before, and once I let that RUDE, DISRESPECTFUL, and just pure EVIL front desk woman (with an accent) know about the unfortunate turn of events, and that I needed to reschedule, she IMMEDIATELY just went right into saying that if I don’t show up that I will NEVER be able to bring my son back again!
So, that was the final straw for me. I let her know, that she was very rude and lacks basic customer service skills and compassion for others. I just don’t get it! This is a place that specializes in CHILDREN DENTISTRY, lets have a little better attitudes and some great customer service! We lead by example, and the staff that works here and their way of showing good service SUCKS!!! On top of that, this is San Ramon, I’ve been to the worst dentist ever in the very rural neighborhoods AND STILL GET EXCELLENT CUSTOMER SERVICE!
Last but not least, I would N O T recommend this place to ANYONE, and if I could give this place 0 stars, I WOULD! Thank you for being the worst children dentist office EVER!

By far the worst dental experience ever! Very rude. Very unprofessional. My poor 6 year old son has had to come back here three times to have the same tooth looked at. Dr Neda just came out of her back rooming raising her voice to me insinuating I’m a bad mother because my son has a crown on his tooth. How dare she! Of course my son eats candy and Cheetos from time to time. What kid doesn’t?! But to make this seem like my fault. I don’t think so! I highly recommend that you do not bring your kids to this place ever. You will leave feeling like you are the worst parent ever and have to continue to come back time and time again for the same service that was already done. Probably so they can resubmit it to their insurance.

HIGHLY RECOMMEND!!!
Lengthy, but honest and current review.
Dr. Neda and her office staff are nothing but professional, caring, and attentive to my families needs. We have been going to Dr. Neda’s for years and have never had one bad experience. My children have had numerous procedures done… fillings, tooth extractions, x-​rays and cleanings. With each procedure they felt safe and at ease. My children have never once complained about Dr. Neda or her staff — well, except for their whining and grumbling about not being able to eat for a half hour after their 6 month cleaning. Kids. Honestly, my kids look forward to seeing Dr. Neda because she treats them like family.
I wanted to take a moment and respond to a couple of negative reviews I read. IF these reviews are true, and please keep in mind Unilocal readers, that sometimes people review places that they have never even been to (not the forum Unilocal supports by the way), than you have experienced something I never have.
Here we go:
–My children have NEVER been strapped down, nor has this EVER come up.
–I have never had an issue with a bill… those issues are usually insurance related (give the insurance agencies your negative review instead).
–My children have NEVER been under any extra anesthesia just to keep them quiet. Come on, really?
–Only one time did one of my children have cavities that needed two appointments to complete because they were on both sides of her mouth and you can’t numb both sides of the mouth at the same time.
–The most I have had to wait is probably around 10 – 15 minutes. Let’s be real here though, what doctors office is ALWAYS on time and NEVER has you wait? Truth be told, my children just had their 6 month cleaning today and we were about 10 minutes early. We didn’t have to wait and the kids were excited to see Dr. Neda.
The last negative review I wanted to comment on is the concern with parents not being able to go back with their children. I understand your dismay and frustration with this. You wish to protect your children. Try to not be alarmed by this procedure. It is a common practice that has proven to be very beneficial for the children and the staff. Think of it this way, just like in school, parents, for the most part, are not in the classrooms. I am a teacher and have been in the teaching industry for 20 years. As hard as it may be to understand, your children will do better without you there then if you are hovering. Your presence tells them that it is not a safe environment and that you need to be there to protect them. The staff is not doing anything inappropriate to your child. They are simply trying to develop a relationship with them based on trust and ease. It has never been an issue for my three kids, however, since each child is different, I urge you to take a breath and talk to Dr. Neda about working out a compromise. If it is in the best interest of the child for you to be with them for the first visit or even the second, I know that Dr. Neda would honor that as long as it is not a permanent situation. I have personally been back there with my two youngest a couple of times, but never needed to go again… of course they were three and four at the time.
I realize that this is a very lengthy review, but I feel that it is necessary after reading all the horrible things that have been said — some may be valid, but come on… who drives 40 – 50 miles to go to the dentist in the Bay Area? Do you really believe that all of these people actually go or have gone to Dr. Neda?
Bottom line, I am a mom who has three wonderful children that have been going to Dr. Neda’s since my oldest was two years old. He is now 11. We trust Dr. Neda, believe she is honest with us medically and financially, know for a fact that she is respected by some of the Orthodontist we have met in San Ramon because my son also goes to one of them, and her heart is always in the right place. She wants what is best for my kids, truly takes an interest in them, and has NEVER steered us wrong in any form or fashion. I urge you to give her a chance and invite Dr. Neda to be part of your medical family. You won’t regret it.

My kids have been coming here for years. My son is 19 in college and has been coming to see Dr. Neda since he was 4. He still only wants to come and see her. Me daughter is 16 and loves her too. Both my kids had there braces done with Dr. Neda and we were very happy. Did a great job. I have never had a problem with any of the staff over the years.

I have been working for them for over 3 years. Worst job of my life. I did the janitorial work for the office, 2 times a week, for over 3 years. I have never missed one day of work, sometimes even shorten my vacation in order to be there in time. Doesn’t look like any of this meant anything to them. I tried to keep my part of the deal as good as I could, but they didn’t do theirs. They almost never gave my paycheck in time. That wasn’t just an accident happening once, it kept going the whole time. My reminders for them to pay me would not get an answer right away. Many times they would be in late with my paycheck not only one month, but months. They might say they didn’t like my job, but that’s not an excuse. They could have just cancelled me at any time because there was just a month to month contract. «Payment is required on the day of the procedure» or something like that it stays on their front office, on the counter. That means they know how important is to get the payment in time. I just hope the other people working for the office are happier than I was, because that may affect their work and the quality of service given to the patients. Usually you can tell if that’s happening if the staff of the office changes continiously. In the dental office where I go to, there are the same people working for over 8 years, no changes. Why would they leave if they are happy? I stopped working for that office in November 2014. It’s mid January 2015 and I still don’t have the paycheck for the last month of work. I was willing to leave them in October, but they asked me to work November too. Of course I called and left a message about my paycheck, a few weeks ago, but nothing happened yet.

I love going to Dr. Neda’s office. I get the best dental service here. No-​pain fillings, and each time we leave the office we learn something new to keep those cavities away. We’ve been going there for some time now, I know they can be busy sometimes which just shows that a lot of people love it here!
Most of my appointments were kept on time, and there were a few where I had to wait for a few minutes which is fine with me. I gave the front desk lady the chore of rescheduling for me a few times and she’s accommodated me nicely.
I highly recommend this dental office (as much as anyone could recommend a dental office). Love Dr. Neda and her staff.

Dr Neda’s front desk has helped me make and move appointments that would work for everyone every time we’ve gone and everything has always been top-​notch. I am grateful to have Dr Neda as our dentist. I work long hours and scheduling is always difficult for me but they are always accommodating.
I trust the doctor and more importantly, so do the kids.

This dental office is by far the worst run dental operation I have ever been to. They seemed nice enough on the phone, but that’s just window dressing. Appointments always run over, turning a simple visit into at least a 2 hour ordeal. Plan ahead if you dare to visit this place! Also, there was a time when they couldn’t do a filling on a second tooth, even though it was scheduled for in the appointment. We had to arrange for a second office visit, to complete the work, which was 32 days later (their earliest availability).
Nina the office mgr, is a bit of a control freak, and can easily railroad the decision process/​course of action if you are not careful.
If you have other options, I strongly suggest avoiding this office.

While the dentist is pleasant and competent, you first have to deal with the receptionist/​office manager who seems to want to drive away patients by inflexibility and a sense that patients, to her, are a problem that she has to tolerate.

This place gave me a bad feeling from the moment that they said I couldn’t go back with my daughter. I, against better judgement, allowed them to continue with the appointment and even when I tried to go back halfway through to check on her they wouldn’t allow it. My daughter cried in the car on the way home because she said the woman who she saw was mean. Definitely one of those times where I kicked myself for not listening to my intuition. Please don’t subject your kids to their office.

i called this office to set up an appt and the woman said they do not accept new adult patients. I asked her if they are a pediatric office, and she did not clearly reply. I told her someone recommended me to them, then she said, it is a Medi-​cal patient, then I reassured her I could pay cash, and that it was for my elderly dad, she said that definitely it will require deep cleaning due to his age and it will be $ 250 for a quarter of his mouth, and therefore the entire mouth will be $ 1000.00. Sounds fishy. Beware, I have been quoted $ 169, with xrays and everything elsewhere. Please shop around especially after reading some of the poor reviews here.

We’ve been coming to Dr Neda for over 7 years. 7 years too long. Our most recent experience with the front office staff was horrific. Poor communication skills, unruly tone in front of my own kids and other patients, and felt like we were herded out of the office like cattle just because we didn’t have our updated insurance. Look I get it, we are responsible for making sure our insurance is up to date. However, the staff claims to have left messages for us to bring it in. This is a total outlandish lie. They can manage to email and text us about our appointment but never once bothered to leave is any messages regarding our insurance. We felt belittled because we had made a 2pm appointment and was not given enough time in the office to furnish what they needed. They kept commenting that other patients were here and that it would take too much time to try and help verify insurance.
To top it all off I did speak to Dr Neda about the issue and bottom line is she was laughing the whole time when I was on the phone with her. I couldn’t believe it! I’m glad hat she was able to find some amusement in all of the this but a little bit of professionalism could have gone a long way. I guess after 23 years in practice she can afford to lose a couple of patients. Good for her…

PARENTS BEWARE!!!
This office is so backwards I can’t even believe they have patients!
Two things, and it’s more than enough…
1. They don’t allow parents to stay with their children. Parents are told to wait in the lobby the entire time the kids are taken in the back, even during procedures. They claim that the children «act up» when parents are around and that the dentist would like to achieve a one-​on-​one trust with the child.
As a parent of a 5 year old, I won’t leave my daughter with ANYONE. Especially a stranger. I don’t care who you are. Her pediatrician doesn’t ask to see her all by herself and make me to wait outside! What gives this office the balls to even request that??? PARENTS: stand up for your rights. Don’t let any office bully you into giving up your children. There are better dentists near by that promote parents and children staying together.
2. They want you to sign a waiver to allow them to strap your child down during any procedure.
This is insane to me. So children are taken from their parents, then gassed and then when they panic and get scared they are strapped down to a chair and they are all alone with strangers. Smh. I would never put my child through that. Ever. How traumatic.
Love your children. Be their champion. Don’t go here. Pick a place where they will feel safe and you will know they are safe, because you can see them.

I am so happy that our family chose Dr. Neda Oromchian for our daughter’s dentist. The staff were so kind and helpful, they explained everything and answered all my questions. The office is just darling with the airballons and cheerful décor. I loved that the office had a child-​friendly movie playing and toys to distract the waiting kids.
I walked into her offices in tears as my toddler daughter had a brown hole in her tooth. Dr. Neda Oromchian was amazing with our daughter. She calmed my nerves by giving me advice! She has a wonderful motherly way about her as she answered all my dental questions.
My daughter had gotten a cavity from my breastfeeding her a night. I felt like the worst parent. Dr. Neda Oromchian made me feel comfortable and explained the treatment for cavities. My toddler is definitely spirited and I braced myself for the worst! Dr. Neda Oromchian was AMAZING!!! She filled my daughter’s cavity without any type of calming meds, as she calmed my daughter by singing to her! AMAZING! My daughter just laid back and within a few minutes her cavities were fixed!
My daughter got a cute plastic duck toy & we all left feeling much better! I am so glad I was referred to Dr. Neda Oromchian!!!

We are with Dr. Neda five years. I’ve never had any problems before except they always liked to send you bills after appointment for procedures that must be covered by insurance and wait maybe you will pay. If you call them and ask why you have to pay — they tell you that it is OK not to pay. But last time I was really disappointed. I knew that my daughter has a problem and I hoped that doctor will see her after cleaning. No — we just had cleaning, then pay $ 43 for cleaning (they add extra without my permission — cleaning covered 100% by my insurance.) But it is nor a problem — the problem that Dr. Neda didn’t show up. I agree that there is dramatic change from care to cash.

My children have been seeing Dr. Neda for 14 years. There has recently been a dramatic change from care to cash. We have lost our insurance and was treated very poorly. We were told that we could save our money and they would not treat my kids cavities until then. I think everyone knows that the decay gets worse and more costly as time goes by. We have always paid our bills and were never in collections. I would now have to question her diagnosis and motives. I believe this office has lost site of the goals for patients. We will again have insurance next year but have lost all trust in her.

LOVE, LOVE, LOVE.
I took my son there for a check up, and he needed fillings. Appointments were made very convenient to my schedule, and after the fillings my son said: «my tooth feels like normal». he means: no adjustment needed, and IT WAS DONE RIGHT the first time. We love Dr Neda, and she is so gentle, and an old pro. At my old dentist, I had to go back few times to adjust the filling. It has been a few days already, and my son is absolutely HAPPY with his teeth. Great Doctor, great staff and office, and very convenient location and parking which I love.
WE ARE HOOKED.

Dr. Neda is not a board certified pediatric dentist nor does she have certification to perform orthodontic procedures. She has falsely advertised herself. Does not look out for the best interest of her patients, just her bottom line. She does push you to have procedures or work done for your kids that are not necessary.

Dr. Neda and her staff are amazing. We’ve recommended Dr. Neda to several friends and family members. They are extremely professional and gentle. Our prior dentist was horrible and so not good with kids but Dr. Neda and her staff are very warm and they make every kid even that scared ones feel very safe and secure. I highly recommend Dr. Neda, you won’t be disappointed.

Very disappointed! Was bringing my son here since he was little and always through that this place was great until our last visit. Doctor suggested sealing some of his teeth. After the procedure I noticed my son had a bright red stain just to the right side of his mouth and I just assumed that since his skin is usually dry it just got a little irritated. By the time we got home about 10 minutes later, the irritation got bigger and looked more like a chemical burn. I tried to wash my son’s face and realize the stain was cause by sealant that apparently was accidentally dropped on his skin and the doctor didn’t even bother to inform me about it. Months later my son still has a scar from it. Never going to this place again!