Siena Tile & Stone

Great selection of tile… tile for flooring, shower walls, shower floor, kitchen backsplash, you name it, they have a tile for it. The staff is friendly and helpful!

Great selection of tiles, great price and awesome customer service! My husband and I couldn’t decide on our kitchen back splash. We wanted a unique design for our focal point. We went to many stores in the area, and have visited this store more than once because of indecision. Until we ran out of time to order anything that would arrive before completion of our kitchen renovation. I probably dealt with every single person in the store each time I’ve gone back, to a point of now knowing the entire crew. Despite of it all, each person I have dealt with was so helpful. From Trish, Rachelle, Maddie to Russ — you all rock! Maddie helped me pick the tiles, quickly drafted a sketch and ensured they were ready in no time. While Russ made sure everything was ordered perfectly, and that we had the write amount. Usually, a custom piece takes at least 4 weeks and Siena Tile managed to get our order in 2 weeks!
Don’t bother going to Coliseum Tiles across the street. Customer service is horrible. They are snobs!

In total «backsplash hell» from another store — had to rip out everything and Sienna Tile saved the day. Thank you Trish for your guidance, professionalism and design sense. You righted the ship and I could not be more grateful. Got new tile picked out and delivered ASAP and it is a wonderful outcome. Could not ask for a better experience. Trish and Sienna Tile are outstanding!

After looking for tile at several other stores in the area I have concluded that the people the people at Siena are actually amazing. Seriously. I would recommend them to even my most picky of friends. (Which is really saying something.) They were so helpful and kind. They really want you to love your tile and to have a good experience. And you know what… I really love my tile and my experience working with them surpassed even my very high expectations. I could not be happier. Thank you Siena Tile and Stone!!! :)

I was totally nervous walking in here. I am redoing my master bath and my contractor sent me here and told me to pick out some tile. I had a few pictures of things I liked but really no idea about tile or materials at all! Everyone was extremely helpful! I first met Thomas who greeted me warmly when I walked in. Rabiah then took me around he showroom, asked me lots of questions and showed me a lot of things until we determined what I liked and what would suit my bathroom and my lifestyle. She was super patient and friendly. I feel so good about my choices and the designs she and I came up with. Thank you Siena Tile!

If it weren’t for the helpful souls in this place, I could never have built my dream kitchen. I went thru a total rebuild, and the kitchen was a priority because I love to cook. I did not hire a designer, so I had to design and select all of the materials myself. I was doing ok until I came to the backsplash. As it was the last thing to go in the kitchen, I wanted to choose something that wasn’t going to take 2 – 3 months to come in, and wasn’t going to break the bank. I think I lived at Siena Tile for 3 weeks while I agonized over every tile board they had. Thankfully, everyone was so helpful. There was a gorgeous redhead that helped me initially, saved a sample board for me at her desk when I called in to ask for it. Thereafter, it was all Thomas. He would greet me every time I went in (which was daily), and would ask me if I am coming close to deciding. He helped me by patiently answering all of my questions on lead times, cost, etc, on every single tile I looked at. Which was a lot. He let me borrow sample board after sample boards to mull over. And would ask pertinent questions to help me decide on patterns.
They have just about every tile designer you’d ever want, save a few (ann sacks, Sonoma tile, artistic tile, fire clay, heath were the few they don’t carry). After 3 weeks of getting to know what I want and don’t want in my kitchen, Thomas ended up steering me towards a beautiful gray marble from a local company with 4 days lead time, and the cost was half of what I was going to spend on a ceramic tile designer.
As soon as I saw the sample board, I knew it was the one. Thomas also steered me toward a plaque that complemented the marble tile and my kitchen marvelously. Again, very agreeable lead time and ¹⁄₅ of the cost of the plaque that I originally wanted. He was also always available on the phone whenever I called with questions. Thank you Thomas! You made my dream kitchen possible!

Great selection of tiles and very helpful staff. Had a hiccup in my order that the tile back splash that I ordered was being made in China and the shipment got contaminated with mold (!?!) and so the whole shipment was discarded, including my order. Siena Tile was great keeping me informed on what was happening and I eventually ended up having to find a replacement due to time constraints, but that was pretty easy considering they have a great selection of stuff. The store looks small from the front, but don’t let that fool you. There are rooms and rooms of tiles! Make sure you have plenty of time to look around when you go, because there is a lot to look at. It’s helpful if you know what type of tile you are looking for and that narrows it down and they can show you what section to look in. I’m actually happy that my original order didn’t arrive because I like the replacement selection I ordered much better and it looks great!

Went to this store during the week several months ago and they were busy, but once a salesperson started helping us we had her undivided attention. I think that may be the issue with some reviewers… This is not a big warehouse store where they just point you in the direction of what you are looking for and then they’re free to point the next person to what they want. This store has a HUGE selection and they take the time to help you find and match exactly what you want. It’s like you have your own personal designer. That may mean you have to wait a few minutes for help. It’s worth it.
Today I went back to make a final selection and place an order. It’s Saturday and I expected a long wait as the parking lot was full. As soon as I walked in I was greeted by a woman at the front desk. Before she could finish what she was doing, a gentleman — Thomas — asked me if I was being helped. My total wait time was maybe a minute and a half. He took me around the whole store showing me exactly what I had already looked at (it was still in the computer from several months ago). He helped me choose a different floor tile and was very patient, funny and fun to work with. I’d highly recommend this place and Thomas, to anyone. They have thousands of tiles; the common styles and some very different and unique ones, at reasonable prices.

Let me mimic the others that question the customer service? No how are you? Can I help you? Nothing!

Never did get a call back on original contact with this business. However, did end up purchasing our back splash w/​accent trim here due to convenience of business location. Final choice was made with help of friends as sales personnel remained less than engaged with assisting in selection. Probably if you had your own designer to browse with you, and expected no input from Siena sales staff, you could find what you need here.

Went to this place at the suggestion of my son-​in-​law, a contractor… found the tile we liked, ordered it, came in when they said it would… done deal. expectations met.
Turns out we were short about 6 tiles for under counter coveing… went back. expecting to get ripped off on freight for 6 tiles… young lady charged me $ 50 freight for $ 63 worth of tiles… not happy but what could I do… charged it and left…
20 minutes later same young lady called me and asked if it was a rush order… I said not really… she said in that case I will remove the $ 50 freight and tiles will be in next week on their regular shipment
I would have never known the difference.
THIS KIND OF INTEGRITY IS RARE IN TODAY’S BUSINESS WORLD AND SHOULD BE PUBLICIZED I WILL RECOMMEND SIENNA TILE TO EVERYONE

Great selection HORRIBLE SERVICE the lady with the Indian accent yelled at me over their mistake. I would avoid her at all costs !!

This place has an enormous showroom, incredible selection, and wonderful service all under one roof. The ladies who help with design and sales are very knowledgeable and kind, and the warehouse staff are quick, efficient, and extremely professional. Best place in the east bay for your tile and tile-​setting needs.

Although I don’t have enough experience to say their selection was superior to other merchants, I was pretty impressed with the service and knowledge these guys offered. And that despite the fact that I was just a retail customer with a small order.

I must say that everything started out great, the salesperson was very helpful in helping us on selecting tile for our whole house and coordinating the colors. I called them to tell them that one of the mosaic accent tiles that we ordered was wrong and that it was suppose to have some travertine in the mix of glass but there was no travertine in what we received. I was told that we receive what I asked for and it was in her notes that we did not want the travertine and we should have reviewed the order, but if you look at there invoice the line item for this tile says «Mus/​Custom Blend 732 203 with 20% Equ/​Nirid-​137» I am not sure about you but I have no idea what that means and I should not have to, they wrote and they should take responsibility but not, out of over $ 10,000.00 spent there I am asking them to fix $ 563.20 worth of tile and the salesperson and the owner both said NO.
I will NEVER EVER go there again, they have the WORST customer service I have every had in a long time. Be warned.

So I went in today for the first time after finding them on Unilocal and their customer service is horrible. I walked around and passed 5 people and not ONE person acknowledged my presence even though they were not busy nor helping customers. The 2 people in the front were having a personal conversation and couldn’t be bothered, the 2 women behind the desk in the middle of the showroom also just looked as I walked by never attempting to ask if I needed help. I was looking for tile but I won’t be buying it from them.

First of all, I do not personally know anyone that works at or owns Siena Tile. My husband and I walked in to the Livermore showroom 6 years ago and ended up very happy customers. However, a lot of that should be given to the tile installer. We were helped by Rabia. I told her we were on a budget and wanted to do quite a bit of tile in our Master Bath. I also told her I liked slate. She immediately helped us find a slate looking ceramic and also told us (from a design aspect) that a lot of time you can place one type of tile on the horizontal surfaces and another on the vertical. We picked two tiles (one slate looking) and also a nice travertine insert strip. When a tile installer walked in while she was helping us she said this is one of their best installers. We hired him and he did all the ordering and pricing and included his install on the quote. Well we were AMAZED at the end result. He did so much more (design wise) than we could have ever imagined. So where you buy your tile is probably not as important as the installer you hire. We are going back this month to pick out tile for our guest bath and using the same installer. (why I am posting this review now because of the haters on Unilocal) I would recommend this place for the quality of their product, the amount of product to pick from and the design help. Also if they have more installers like the one they recommended to us then this is the place to go. PS: my installer still uses this place and is why we are going back and why I even knew they had this location since the Livermore store closed some time back.
Sometime people have a bad day. I will edit this post if my second experience is not as great as my first.

On my first trip to Siena Tile I was really impressed with the huge selecction and the very friendly greeting from one of the non-​sales staff, but I wasn’t sure that this was the place for me. All of the sales people were with other customers and I felt invisible. However, as soon as one of the sales people were free, I received their undivided attention. They were very helpful with design ideas and I did not feel at all slighted because I had a relatively small order. Have since placed my tile order with them and have been very satisfied. Definately would recommend them to a friend.

I must say I found Russell and his crew very helpful for me and my wife. We needed some tile for the bathroom in our new place and he helped us choose a beautiful Italian marble that looks wonderful. Had some great recommendations for tilers too.

Wow, if I could give this place a big fat zero, I would. My mother and I went in to the store to gather information to make a very large order. Theresa was the «designer» who assisted us, and she seemed to not know a great deal of anything, telling us that she would look it all up for us and get back to us. She took down all the info, and I had hopes that someone would tell her what was what.
A day passed. Another day passed. Finally, I emailed. I emailed again. Finally, I took my business to Art and Tile on Broadway in Oakland, where they actually paid attention to me.
But back to this terrible service. Eventually, we ordered thousands of dollars of tile (the very tile we were looking at at Siena), and my elderly mother took back the tile smples. When she told Theresa that she had not gotten back to my emails, Theresa said, «Oh, I was too busy to email back.»
Really.
Looking at Mary M’s review, I think Theresa did us a big favor by being such a horrible salesperson. So, thank you, for not doing your job.
Don’t expect much from Siena.