PetSmart

Pretty standard for a petsmart… Friendly staff and decent customer service. There is always usually long lines tho which can be frustrating because they have lots of employees but don’t seem to ever be there to ring you up.

I had to come here, I had to come here with hopes that I’d get my Mom a doggie calendar. Guess what??? Mission accomplished!!! I got her a Golden Retreiver calendar. That was a big hit.
Sadly my family lost there little doggie to Cancer last year. Little Lilly doggie was only six years old. I’m sure hoping that I’ll be getting a dog this new year.

Just took my dog for her grooming scheduled appointment at 7 am, as soon as the lady named Christy walked into the grooming salon slamming the door and with the most non friendly face gestures. Not only my dog started freaking out but at that point I started to freak out too, I am not a smoker and have nothing against people’s preferences and health decisions but this lady smelled like she just ate 10 packages of cigarettes. Then she says Chloe my dog is matted and she was going to be shaved. So I said I understood but I would like for her to try because we are starting December and Chloe gets very cold…(funny because I just took her to her old grooming salon and they didn’t say they’ll have a problem with her hair) she told me, she was going to charge me 7 dolars extra every 15 min… So, she said. It is 45. Plus I would probably spend an extra 30 min. So then it would probably be 69 dollars… Hm. Wait… Isn’t it 45 + 7 + 7 = 59? Hm… Nope. So then I said, you know what, thank you. But maybe another time…
I just want to let you all know. I don’t know how everyone feels about your dogs. But to me, they are my family… So how about you leave your 3 year old kid for 4 hours with a lady who not only STINKS like cancer sticks but you can tell she hates her job and does a terrible job at hiding it… Nope, not me. People, be careful who you trust your babies.
And petsmart… You all should do a better job at hiring good human beings. The fact that dogs can’t talk doesn’t mean they can be treated like shit.

I’m always terrified to go in to this location because there’s ALWAYS attitude given, even when you don’t ask questions. You can just tell that everybody hates it there.

Over the years, this place has lost its… uh…happiness? I used to come in here and everyone would be friendly and helpful, now, when I go in I pray that no one sees me and asks me if I need help. There’s one woman who works here that just wanders around drinking coffee saying «do you need help?» In a very monotone «I hate my life why am I here» voice, and she doesn’t do it just once. It’s like she doesn’t pay attention to who’s she’s talking to, she just sees a body and says it.
Overall, the service sucks, but the animals look like their being taken care of and have very clean habitats.

Ashley the front cashier is extremely RUDE and acts like she is just miserable. Everyone else is so kind courteous and extremely Helpful. This is a great store too bad they have an employee with such POOR CUSTOMER SERVICE !

I shop here for dog food and at times accessories. While waiting to be cashed out I observed a black poodle being groomed. The groomer was excessively yelling at the poodle. She grabbed his face aggressively several times. I would never take my own here.

I have had hit or miss grooming here UNTIL I was scheduled with Nicole. My dog squeals and cries getting her nails ground and nicole is very calm and gentle. Today, I dropped both my terriers off for wash/​cut/​nails. One is very nervous and I was praying I had Nicole. Nicole did both (somehow I got lucky). I needed them ready for my wedding photos:) They look amazing. The cut is perfect on both. Their feet are totally cleaned up even on the bottom between the pads. Eyes and ears are clean and tails are trimmed not buzzed! Not a hair out of place and I know they are in good hands because I’ve watched Nicole several times and she has a calm personality and I know even if they fight she won’t get impatient with them. Schedule with her and you won’t be disappointed!

This review is for the grooming department. Kerensia groomed and cut my maltipoo’s hair. She is sweet and your dog will love her!
Thanks Kerensia,
Bruce

I’ve been to this store a few times and the service varies a lot. If you’re a fish enthusiast as I’ve become, you’ll get more help from other fish loving customers more than staff. I’ve seen other customers leave after standing in the department 10 – 15 minutes, looking around for help.
I’ve personally asked about various species of fish that petsmart carries and stumped them every time with simple requests. I even asked staff questions that are answered in their brochures, some of the staff couldn’t answer when the brochures had it.
I also tried looking at their inventories online, be wary about their «deals»! Site has a huge ad for free shipping on everything over and $ 10 off anything over $ 60 purchase (6−1−14 expires) and it’s a lie! Terms and conditions further tell youonly for items marked with tiny red print can* receive this, it can only be used for that item (so not your entire purchase), cannot be used with any other specials (i.e. You can’t get $ 10 off and free shipping), and is subject* to change at any time petsmart feels like it.

Used to like this place. My dog was always well groomed and smelled great. But not this last time (April 2014). Favorite employees gone, dog smelled so so, and developed a rash a few days later. Brushing was minimal and I had to take the dog fo the vet afterwards because they had not expressed the anal glands. Cost me $ 100 extra at the vet. Won’t go there again until the reviews get better.

Finally a Petsmart with people who actually know something about fish!!! So refreshing

Rude and unprofessional groomers. Will not be returning

I’m not a fan of complaining to management… if you were sorry, you shouldn’t have done it.
The puppy had a case of «tuna butt» (google had to explain why). I had been getting him groomed at PetCo, supposedly doing the anal glad expressing thing. nope. So, PetCo is out and I’m on to PetSmart.
It’s not a difficult thing to do… trim (with the grinder) nails, squeeze butt glands, and give him a bath. Failed, failed, and it seems drying is not part of the bathing experience. …but giving him a hooker cologne shower is? Also, who the hell puts bandanas on their dog?
Anyway, I am now home on the couch and smelling the «tuna butt» again. Seems I will be trying out «real» groomers tomorrow and for the rest of my time here.
I still wonder what a person has to do to be a PetCo/​PetSmart groomer. Breathing, maybe?

This location is great. A couple of months ago we adopted two dogs. A terrier mix and poodle. We were a bit confused on what to do since we were 1^st time dog owners. Ashley dog trainer was very helpful and suggested we purchase the puppy packet for 20 $. It has lots of discounted coupons for many things we needed for our pups. It even comes with a free consultation at the Banfield Vet Hospital next door. We also signed up for puppy classes and WE and the pups have learned a lot of basic commands that are very useful. Many sales go on during the week as well! Customer service is awesome. Everyone is so nice here!

I haven’t had any problems with this location. We are usually always greeted at the door and staff is generally very friendly. It’s nice how they give treats to our dog at the register, it has helped him to socialize a bit more with people he doesn’t know. For the most part, the store is cleaned and well-​maintained (because some big box pet stores can be a bit depressing) and the prices are reasonable for locations like these. With a lack of nearby independent pet stores still open after I get off work, I don’t mind giving Petsmart my business. Vet in store is convenient even if theyre a bit pricey.

Great selection, good prices. Staff are usually pretty friendly. But no one needs an attitude from the cashier.
Petsmart: if you’re going to stock «prescription» pet food out in the open & label it with prices like everything else, then you’ve got to expect people to bring it to the cash registers & try to buy it. Why not put up a sign or two that states that a prescription is REQUIRED?

I did the basic obedience class with one dog and absolutely loved it. The trainer was fantastic and really understood my questions and had real solutions I could implement. I went back three months later with another dog and found out my first trainer had moved away. Over the 6 week course (which was postponed 2 weeks from my original start), I had three different trainers. The class was also big– 6 people, and I really didn’t feel like there was any consistency and the only thing my dog got out of it was some socialization. On the plus side, I now have some new dog park friends. So, I don’t recommend the training.
I do the nail clipping pretty regularly. I wasn’t happy with the length after the last visit, so I switched to drimmel, and that made a huge difference. Much better.
There was a coupon for «furminator» cleaning, so I did the full wash, bath, drimmel, furmination, and while it cost more than I’d like ($ 50), my dog came back happy, clean, and low-​shed. I’ll probably do it again, but only for special occasions.
Overall, I’ll continue to shop here because of the variety of food and the better prices than Petco. The recently hired a lot more employees, and I haven’t had any difficulty getting my questions answered.

The staff at this place was pretty awesome. Three different clerks offered to help me. Maybe I looked that lost and clueless, HA! But I’ll give them the benefit of the doubt and say that it was because they are really dedicated Petsmart employees ;)
I was in and out in a breeze and with the help I got I was able to find what I was looking for. Their prices were moderate. They’re probably better if you have coupons since I saw several customers paying with them but since I don’t shop there often enough, I walked in couponless.

I really dislike this place’s customer service. My last experience wasn’t the best. I have gone in here twice and found a large group of employees standing around talking. I have also encountered the smartass employee whose volunteered information on fish just makes you feel stupid and insulted. They ALWAYS have one cash register open. I have only once seen them open up another one. The only thing I really like about this place is their selection of tropical fish.
Eeek. It’s better to go to PetCo at the Del Monte Center. They have the same stuff at the same prices.