So on Wednesday, I woke up to find an inch of water on the ground of my basement. Turns out the house that I had just moved into had an almost-30 year old forced-water heater/boiler and… just gave out of me. Now, I live in Plymouth, and there really aren’t very reputable places in the area that I could go to. I called a couple places, and nobody had anyone available until later in the afternoon. If you’ve ever had a heating emergency in the dead of winter, I hope you can empathize what I had been feeling. I spoke with Kimberly, who, after talking with the field tech, called me back almost immediately and said that they would be able to make the trek up to Plymouth, where I live, from Sandwich. I… cannot even understand how great this was. She said there wouldn’t be an ETA on when they could get up, but it would be soon. The tech showed up less then an hour later. Again, amazing service! Unfortunately, the news was bad, and my boiler was going to need to be replaced. There on site they were able to give me a quote, part information, and the work that would need to be done. The guy, Chris, went through everything with me and let me know exactly WHY it all happened, our options, and how long it might take to fix. Being the dead of winter, we kind of needed to do all of this… stat. So, an hour of descision making, we called them back and gave them the OK for doing the repairs. They got the new boiler in stock the SAMEDAY, and told me they would be by in the morning to do the work. Turns out the owner of the company made a house call to do some prep work while I was out, and he was nothing but nice. The work was long and hard, but eventually was finished. They explained everything that came with the new boiler, how to operate it, the warrentee it came with, and that they are just a call away if needed, and I really can’t see myself going anywhere else for any kind of heating repair. This business earned the Five Stars I’m giving them. Service, price, punctuality, customer service, and friendliness. Everything.