Enterprise Rent-A-Car

Booked a car only 30 mins. in advance thru Priceline and I was quoted $ 29 for toyota corolla or similar. When I get to Enterprise (Sandy Springs) to pick up the car they had received a different rate in their system. Basically Enterprise «could» not honor because it came from a 3^rd party. Priceline said to just do the reservation again. HUH… I said no because if you all are sending over the wrong rate then why waste my time? So I ask Priceline to adjust the rate on my original reservation and send again. Long story… Priceline did nothing but! However I ended up with a new Ford F150 for less than the Price of the Corolla. Yes a little more for gas but It was graduation so It was more stylish and worth it!

I have always been very pleased with the service I get at this location. They are always courteous, I never have to wait, I’m usually driving away within 10 min.

I received my bill for $ 697.00 for a scratched bumper on a rental I had for an hour and a half. Make sure Melissa is wearing her glasses if you rent from here. They are in the business of screwing you over here. Unbelievable– I have never been so furious in my entire life.

This was my first time renting at this location. I usually rent from the location off of Trowbridge road. Note that this location will not allow you to park your vehicle in there lot. This was frustrating as I was going on vacation out of state. The location off of Trowbridge has plenty of parking available. Needless to say, after bringing my vehicle back to my place, and bringing the driver back to this location, was unnecessary as they had plenty of parking across the street in there smaller lot. The representative tried the hard sell of upgrading to a different vehicle class, but I declined and was on my way. The car itself was maintained, and I didn’t encounter any problems on my long trip. Overall the rental process was ok, just don’t expect to leave your personal vehicle in their lot!

I have never been so consistently disappointed in a company.
When I make a reservation, have a confirmation number & show up to pick up my rental, I expect A car to be available. I don’t need a representative telling me I should have booked more in advance or I should have known to hit *6 after dialing the local number to actually speak to someone AT the physical store. It’s a «confirmed reservation», not «maybe someone will bring a car back here before you arrive.»
The lack of customer service, respect for a customer’s time and basic understanding of inventory control is incredibly depressing.
This is the 4^th time I have confirmed a car only to turn around & leave without one. And it’s the last time I will ever choose Enterprise.

The manager (or maybe just one of the awesome team members) at the Sandy Springs location helped me through what I was originally told would be a major set back and had me rolling in 10 minutes a couple of Saturday mornings ago. Thanks very much. Great Service!
Jason Thevis

If you have to use a debit card don’t waste your time at this location. I read the rules to rent with a debit card and I was told which documents to bring. I brought them, then I was told they couldn’t rent to me. What a waste of time. The manager kept saying there’s no pass due amount on the utility bill. Well when a bill is paid in full there is no past due amount. Please don’t waste your time going here.

This is a convenient location for me because its near my job. I had an 7:30 am pick up because I was heading out of town. By 7:45 I was on my way & I was very pleased that the enterprise staff had taken care of me so fast. I really liked the car that I had it sirus radio which was great because I could listen to my favorite radio station without being interrupted. The car was also spacious & clean for the price that I paid
I’ll definitely be using them again.

Dawson was awesome! I was charged for an extra day (they didn’t tell me if you rent on the weekend they don’t check till Monday), but a quick phone call with him and I got a refund for the day I didn’t use the rental car. Otherwise, the car was great and it was an easy smooth process throughout. Highly recommended! Honest car rental place!

Excellent experience for my first time renting a car myself. The people at this location were very friendly & helpful. Side note I loved the car so much I REALLY did not want to return it. Will be sure to use them again.

I have rented twice from this location in the past month. Both times they dropped the car off at my office a day ahead of time and picked it up when I got back. Second rental I was upgraded upon request from a Tahoe to a Suburban and it came at no extra charge.

DO NOT do business with this company. I had been a repeat customer (for both business and pleasure) until very recently. I rented a car through this location and the evening of returning the vehicle, realized I left my sunglasses in the car. I called as soon as they opened and told the associate about it, but he said the car was out having an oil change and would call me back. I waited until the next day and never heard back. I called yet again and spoke to another associate. He said he would check the vehicle and call me right back. He never did either! AGAIN I called the next day asking to speak with a manager, and they said the car was checked and they couldn’t do anything else. I am 100% positive the glasses were left in the driver’s side door and they made ZERO attempt to help me resolve the issue. TERRIBLE customer service — they were rude, unprofessional and did not make one single attempt to even pretend they cared to help me. I will never do business with this scheming organization again. Stay far, far away.

This is more about the stupid rules than anything else. Those of us who do not have credit cards are required to bring the copy of a utility bill and with online bill pay, I’m saving trees and not opting for utility bills. I cannot get a car because of that one technicality. STUPID! Asinine policy!

Worst experience renting a car. So much for the «We will pick you up where ever, when ever etc.» They kept me waiting for two hours when I needed a rental in an emergency — it was always, oh you’re the next person, the next person… really regret making a reservation here.

This Enterprise nickle and dimed the heck out of me. I usually go to National Rent-​A-​Car, and I remember why they’re a better company. I rented a car from Enterprise for 24 hours for what I thought would be $ 80.00. The total bill came out to $ 200 — — they overcharged me for fuel, and other misc items that I’m now having to dispute. In addition to that, there were slimy hand-​prints all over the car — AKA the car was dirty. Not fun.