Fix A Phone

I had my broken screen replaced and power button «fixed» while visiting Utah. A week after having this work completed, my screen kept going black. I called the staff at tricked out, or fix a phone, who’s solution was to ship my phone back. I informed them that this was not an option, as I am a mom, and we do not have a home phone. Oh, the power button «fix» never took, either.
I ended up taking my phone to a local spot in sf, who diagnosed the problem as a faulty screen. They replaced the screen, AND charged just $ 90 as opposed to the $ 159 I paid for fix a phone to install a faulty one.
I spoke with manager Robbie, who agreed that he would refund my money for their faulty work. I mailed the screen back two weeks ago, and have called and emailed multiple times. Each time, Robbie has said he will talk to his manager and get back to me.
So, I spoke with said manager today. Wow. First, he stated that he «just heard about this matter» when I have been calling for weeks. He would not let me speak, kept interrupting me, and said he would not agree to the terms previously promised. So, they have their faulty screen in their hands now, and still refuse a refund. What shady business operators.
Please avoid this place. They are overpriced, do terrible work, and have absolutely no concept of customer service.

I have been to their two stores in Sandy and Cottonwood Heights and there service has been AMAZING! First I was amazed by everything they can fix, and I was also impressed on how quick they were. Really cool looking store, friendly service, expert advice, and fair prices. Would trust my Android with these geniuses anyday!