T-Mobile

So, by way of explanation-​I actually love T-​Mobile. Their service has improved to where I can’t tell a difference from my Verizon days (with very few exceptions, for some reason they don’t think Bear Lake exists), and it’s fully half of what I was paying there with free unlimited international data. Unbeatable.
This store, however, is incredible in its sleazy, underhanded ways. The other reviewers aren’t joking-​one salesperson said that the insurance program for JUMP On Demand was mandatory ($ 10 a month), and the other person I bought the new phone from actually added onto my account anyway, despite my saying several times that I didn’t want (or need) it. I called Corporate to get it rectified and they did straightaway (T-​Mobile customer service has been outstanding every single time I have called), but when I called the manager at this store and explained what had happened, he shrugged it off, saying that sometimes salespeople do that and it wasn’t a bid deal since I had taken care of it already. Yea, dude, no big deal-​your salespeople are actively trying to defraud customers in the hope they won’t notice. Unreal.
So, yea-​they had the phone I wanted so I didn’t have much choice, and neither might you-​but record the conversation, and check your bill carefully. I had another friend that was scammed similarly as well, it’s not just me. Beware!

No customer service what so ever. I was in the store and they could barely help me. On the phone they are rude and short. Unless you say you are buying a phone, they will not help.

I would give a negative 5 stars if i could, i went in just to purchase a new phone and what i ended up with was an additional line and a ton of accessories that i was told came with the phone, in all reality i was charged for those accessories and they tried to hide it in the monthly payment. I was told i needed to add an additional line to get a new lower monthly payment, luckily i went into the jordan landing store and was able to return items and cancel that line and i still got the new lower rate plan. Buyers beware they talk a big game at this store but will lie just to pad their sales, Shame on you…