Hampton Inn

Here on business with my husband. If the company wasn’t paying for the room, I’d leave!
Our room smells like mold. Walls could definitely be cleaned, looks very dusty.
Have to pay for WiFi unless you’re a honors member.
Couldn’t change the tv channels because of some wire that is hanging out of tv so I had to wedge it between two boxes from my personal belongings to face a certain way & now it works.
Personally I wouldn’t picked this place & I’ve stayed in lots of hotels.

Check in quick. No ID or credit card requested. Don’t know if that’s a good thing. Lobby very nice. Rooms clean and updated. Smallish. No queen beds. Double beds felt like twins after sleeping in king at home. Air conditioner made very loud noise. Moved immediately after complaining. Next room was next to adjoining room. Was able to hear family next door very clearly. But then maybe the walls were just too thin because could hear family on other side too just slightly muffled. Traded the loud air condition for a loud ticking sound coming from fridge. Glad we weren’t using it. Had to unplug it. So everything was fine except for various noise disturbances. Bring some earplugs.

I was in town, visiting family and friends and had the blessing of staying at this hotel. My stay was most excellent. The staff was cordial and accommodating. The room was clean and well cared for. The maid service was timely and the internet worked well. Breakfast seemed to be well thought out and the kind lady who served breakfast was very helpful to me. I thoroughly enjoyed my stay at this hotel. Was very sad to have to leave, but happy to be coming home. :) When I return to Sanford, am hoping to stay at that hotel again. There was one small detail that bothered me. I went to the front desk to ask one of the ladies a question and I believe the owner was there, and he interjected himself into the conversation. To me, it were as if he didn’t trust his staff to handle the question. If the owner of a hotel doesn’t trust his staff to handle the business when he’s there, does he not trust them when he isn’t there? If this is so, then he is in the wrong business.

I have been an Honors member for many years. We own a timeshare through HGVC and have held it for over 10 years.

In all of that time, I have never had an experience as terrible as with the Hampton Inn in Sanford, North Carolina.

ONE YEAR ago, I purchased tickets to the US Open in Pinehurst. I began immediately looking for accomdations. All rooms in Pinehurst village were already spoken for so I began looking between Pinehurst and Raleigh and found the Hampton in Sanford. At the time, they were not prepared to take reservations but had started at a waiting list and I was told that I was 7^th on the list. Finally, 2 months later, they were ready and I was given a reservation. Rooms were sold at nearly triple the standard rate and the requirements were steep with payment in full months before the event and cancellation almost non-​existant. HOWEVER, it was relatively close to the event so I went forward and signed up.

I subsequently made air and car reservations, being prepared for a true «Bucket List» event trip.

Then, 8 days prior to my departure, I receive an e-​mail indicating my reservations were cancelled.

When I called, they indicated that they had a roof problem and that they would try to find me a room another 45 minutes away from the venue, making it a 1 ½hour trip each way for both days.

I pondered this over night and my wife and I decided spending that much EXTRA time driving back and forth for 2 days would take all of the luster off of the event.

So, we reluctantly cancelled our trip, cancelled our plane reservations and sold our tickets.

All in all, we lost $ 800.

IT WAS OBVIOUS THE HAMPTON INN KNEW MUCH EARLIER AND COULD HAVE MADE MUCH MORE PALATABLE ACCOMMODATIONS!!! WHAT WAS THE VALUE IN BEING A HILTON HONORS MEMBER? WHAT WAS THE VALUE IN BEING «7TH» ON THE WAIT LIST AND PLANNING A YEAR IN ADVANCE ONLY TO BE TREATED SO SHABBILY? WHY WAS THERE NO COMPENSATION OFFERED FOR THIS MIND BOGGLING ALTERATION TO MY WELL CONSIDERED PLANS?
To add insult to this, we were LATER offered 2 free nights at a Hampton as «Compensation». After everything, this is all they could do.

I loved this hotel. There isn’t a lot of noise surrounding the place. There is a cookout in the same area, so you can get yourself a milkshake. And the staff that works there is so friendly. We got there way before check in time and they rushed to accomodate us. The room was spacious and clean. It was large enough to support 3 women with lots of clothes and accessories. There were plenty of towels, toilet paper and tv channels.

This is an average hotel that is adequate for business travel. Its saving grace is that the staff is very accommodating.