AVIS Car Rentals

Renting cars is basically an apathetic experience, but not with Francine at the Avis counter in the John Wayne Airport. Following the WORST flight of my life, she welcomed me to California, helped me surprise my mom at the counter, and even upgraded our reservation. NONE of those things were in her job description, but she absolutely changed the start of our trip and I’m so appreciative for it. She’s a valuable employee and as a result Avis had received a grateful return customer. Thank you.

George and Andrew. That’s the people you want to see there. They showed what great customer service is all about. I was rushed and feeling stressed having to go out of town with two small kids, driving through the bad weather and having to get the car back in time. They went out of their way to accommodate me and I didn’t even have to tell them what my day was like. They were just very helpful and informative

Tried to charge me an extra $ 20 for XM radio without asking me and then giving me a printout that was so faded it was illegible.

The worst experience I have had at any car rental agency! I reserved a full size pick up truck. When I arrived, the agent, Donovan, said they only have one size truck and it is a small truck. He insisted they only have one class of truck and tried to force me to take the small truck. He said he only had one truck on the lot. They were completely unprepared for my reservation. Finally I made him call and locate a truck. It will need to be delivered to the site so I need to wait.
I never recieved an apology or any form of quality customer service. It might be time for a new manager of the site.

Great deals and super nice people. They are quick and have a good selection of cars. We ended up with a new mustang which made our trip more fun.

The most horrific experience of my life renting a car from Avis idiots at John Wayne airport. When I went there to pick up my car under my reservation for a van, the lying agent Donovan said he doesn’t have Dodge Caravan but I caught him in his lie when I looked outside and there were three Dodge vans in his lot.
when I asked him why he lied, he said he didn’t know.
if he doesn’t know then he has no right to work there as an employee of Avis. they simply want to keep popular vans so they can rent them out later at highest prices and they will make higher commission. this is Avis and budget’s policy which is abhorrent an anti-​customer service.
Then when I returned the van a week later with the gas on F, again Donovan said it’s not topped off. when I asked him about the gas policy of getting a full tank and arriving with full tank he said: well it needs to be above F and topped off and he charged me $ 12.
When I asked to speak to his manager Andrew, the manager had the same greedy attitude. When I asked him if he is a gas tank expert and what is top off means since it is not in the contract, he then simply buckled and returned my $ 12.
I will not rent from Avis or budget anymore. this was my last pathetic and horrific experience with Avis. nobody should rent from them

We rented a van in Eugene, Oregon to return home to Santa Ana. There was a price change from the time we called until the time we picked up the car. We finally found the agent who originally quoted the price in the «back office» and got the original quoted price. We have two dogs which the agent met and saw us load into the van. We realized it was a no smoking car and we don’t smoke but there was no mention of pets. When we turned the car into John Wayne Airport there was no mention of pet hair. Almost one month later I receive a letter telling me our credit card has been charged $ 250 for cleaning. WOW! I called Avis and they said that could not be reduced or cancelled. She said pets were not allowed in their cars. May want to let the agent in Eugene know. I told the customer service rep I can have my car detailed both inside and out at my home for $ 175 and she said «sorry it can’t be changed». AVIS is a rip off! Not acknowledging the quoted price at pick up to excessive charges after turn in. We have rented from Enterprise for months at a time in Florida and NEVER had a problem. Unfortunately Enterprise had no cars available in Eugene. Stay clear of AVIS

Getting a rental car is a hit or miss. Well, sometimes if depends if you will specify as to what kind of car do you want. Of course, the more you pay, the nicer the car.
I arrived here early morning to pick up the car that our company booked for me. It’s located inside the airport so I don’t have to jump in the bus to transfer. I waited for a few minutes and here comes my turn. The teller told me that they are running out of car (based on my reservation) and offered me a van. I don’t feel like driving a van around the town so I said no.
To my surprise, when he handed me the key, he mentioned that I’ll be driving a BMW. I always wanted to drive a BMW, and here’s my chance! I got a BMW X3 and I loved it! I wish I could bring it home with me. It was a fun ride, nice car and I really had a GREAT time driving it around the town! I hope I’ll be lucky again next time. Maybe save a lot of money so I can buy a BMW. Thank you Avis!

I reserved a 7 seater, Chevrolet Traverse and they charged me upfront. When I arrived at the location the said that they don’t have a 7 seater SUV, so I needed to upgrade to a Mercedes, normally they should do it for free but they forced me to pay more, I was supposed to pay $ 11 more per day and they charged me $ 55 more per day! Be aware of this location and Avis in General.

— Poor service
— Agent sold me the next level vehicle and promised a NEW vehicle! I got an OLD damaged vehicle.
— I returned and asked for a supervisor as I noted a $ 200.00 charge for insurance that I did NOT Authorize!
— The supervisor stated the charge would removed! I was never refunded !!!
— This is definitely FRAUD!!!
— my credit card was charged with out my permission!!!
— beware of these agents at this Avis location!!!

Corey and Alphonzo were PHENOMINAL. Beyond great Customer service. It’s really nice when you have people with great personalities representing your company.
Avis keep these two!!!

Landed, got my luggage, walked to the Avis Preferred counter, they had my paperwork/​keys ready and I drove out of there. They didn’t try to nickel and dime me. Simple process.

We reserved a full sized car online a few days before our trip. When we showed up the woman told us she had a jeep and a mercedes available for just $ 50 more per day. We explained we didn’t want to upgrade. We wanted the vehicle we rented originally. She told us we wouldn’t like that car and we needed to upgrade. We explained again to her we didn’t want to upgrade, we just wanted the car we rented. This went on for a good twenty minutes. She kept trying to sell us on the two upgrades and wouldn’t take no for an answer. We finally told her we’d cancel our reservation and go elsewhere. That’s when she said fine I’ll give you the jeep for $ 10 more per day. She then went on to tell us they were out of full sized cars, despite us having a reservation for one. She said our only options were the upgrade or downsize. My boyfriend is 6’6. He can’t fit comfortably in a midsized. We ended up just taking the $ 10 jeep upgrade.
I’ll never use this Avis again. They’ll weasel you to the point of annoyance. It’s definitely not a good way to start a trip.

Avis Preferred service at the John Wayne airport. Long lines, no preferred board. Really poor service…

This place is the worse. Rather walk alone in the highway that taking a car from these people.
I took me 90 min of waiting in line at midnight to get my car because it cakes 15 min for each customer to deal with the customer service people. It does not helps that you did the whole transaction on line a few days ahead of time. Only 2 agents available although the lane had like 15 customers. The car was smelly and dirty. I returned with the tank full, they told me it was all OK. Anyway a charge for $ 80 for gas appeared in my card 10 days later. To dispute the charge they asked for my gas receipt (not the card statement).

Overall, I was pretty happy with the experience, agreed to pay a little extra for a slightly larger car, but I felt duped when they talked about waiver and insurance. My understanding was that I was waiving the insurance, not adding $ 25.00 per day for the «Damage Waiver». The only mention of cost was the expensive insurance or the waiver. There was never any mention of cost associated with the waiver, just the insurance.
I know I signed the contract and should have read it over, just that I was exhausted from my travel and just wanted to get my rental and go to my destination. I looked at my bill and only expected to see a charge for the extra $ 30 for my upgrade, not an additional $ 105 that included the «waiver»
Customer service offered to refund $ 22 of the amount as a «kind» gesture because they did provide the service…
Doubtful that I will rent from Avis again… too many other options for rental cars out there to have to deal with feeling like you were ripped off.

I have had nothing but friendly service with them always! It’s nice because I see the same faces every time I rent from here and they always remember me. The reason I am giving them 5 stars is because I stupidly left my jacket in the back of the car, got through the airport, sat at my gate and then realized what I had done. I ran back to get it and the car was gone. They called someone over at the place where they wash cars, found it, and brought it back to me within 10 minutes! Thanks Avis!!!

I have used Avis several times and generally have had good service
I came to this location because the Car I did receive was so foul gross not cleaned and full of wrappers and crap from the previous driver so I told go to to this location to exchange my car. Which was an inconvenience to me when I should have had a clean car to begin with.
Ed or Eddie NEEDS TO BE FIRED!!! This man is so unacceptable unprofessional horrible human I have ever encounter in my life. He has no customer service skills and hates women!!! With that being. Said he would not move the cars in front of mine so I could leave. Words will never explain how terrible my experience was with this man. The fact that such a big company hired this person is beyond me!
The women who helped me was incredible kind and the best service I have ever had, she needs to be promoted. Once I let her know I needed to leave and this man Eddie would not move the cars. She moved them in two minutes and had the other employees move them so I could leave, she knew how horrible my experience already was with Avis and helped me so fast. So why couldn’t this Eddie person help me simply because he didn’t want to and sextets towards women’s and treats them horribly, like I said earlier I have never been treated this way in my entire life and have never encountered such an unprofessional person in my life.
Avis really needs to take care of this having this man Eddie as employee.
As soon as possible

Flat tire on a slow leak, called roadside assistance, came three hours later and took the car away after six different calls. No spare, no other rental delivered, so went to airport service desk next day to settle and get my one day credit and what happens? We’re charged full price and they’re trying to have us pay for the tow. this is not finished but I will never use them again, my corporate travel agency will be apprised of this awful service and I won’t ever recommend Avis to my friends and colleagues.
in this day and age — customer service and ease of use are #1. Huge disappointment from Avis.

I travel a lot and getting out of the airport fast with a nice clean rental car is always a pain. But not today. A rep named Addison hooked me up with a great deal. I did get the extra insurance because the one time I didn’t I got hit by an uninsured driver and had to pay my insurance deductible. Ouch. So get the extra coverage and have peace of mind. If you go crazy and crash up the car while blowing off some steam don’t worry, you’re covered.
Anyway, I highly recommend Avis at the John Wayne Airport. They are really great compared to all the others. I was so tempted to splurge and rent a beautiful new Corvette. Maybe next time when I’m with my wife and kids. Thanks for reading!