Bank of America

Super slow customer service… waited in line for over 20 minutes! 3 tellers and a line of over 15 people… ridiculous, BofA use to be really great. what happened?!

Worst customer service. Susana (I think that was her name) was so rude! I’m glad I just closed my accounts with them and I’m never making the same mistake of getting this bank again. Don’t get Bank of America!

Ezra 2 weeks in a row would not let me cash the check where I work 1 block away I ordered a new license and got a paper one from the dmv to prove when I brought multiple forms including a photo is on my cell phone it was clearly my name and face

If I could give it no stars I would. There’s no customer service at all… and the wait is a joke

Don’t go here. Ever. You’ll wait way too long and won’t be treated the way customers should be.

This branch sucks! They have a bunch of personal bankers here, but they are all running around doing nothing.
I needed to do a wire and it’s been 20 minutes just waiting at the sofas. During that time a bunch of people have come by mentioning over and over that someone will right with me.
If you are a place that offers customer service and you keep telling your customers that someone will be right with me and I don’t get help relatively quickly it’s still bad customer service with a lot of lip service.
I have been a B of A customer since 1989 and I don’t know why I keep my money here. This has got to the be worst location with a bunch of employees running around.
Also the personal bankers are bankers not your personal psychiatrist and you don’t need to tell them your life story. Please do your banking and get out! Hate this place, take your money elsewhere.
Been here over 30 minutes and still no service!!!

This place really sucks :/​! They don’t have enough tellers and account managers. I’m waiting to make a wire transfer and someone keeps saying «someone will be with you in moment» except this isn’t happening unless a moment to them is ½ hour to an hour. Came in during my lunch break and now really considering leaving because the wait is sooooo long! It doesn’t help that the interior is dingey and the couches unsanitary looking…

If i could i would do ZERO stars!!! This location sucks i just needed some basic help and yet no one would help me i had been sitting for 30 minutes and no help the workers were just sitting there didnt care i was there

They still suck.

This branch sucks sooooo bad. It’s 930am and there are 11 customers waiting in line and only ONE teller. Only 1 employee in the whole bank! Seriously?!!

My primary, a-​ok, bank. Money goes out of it faster than I can put deposits in. (Abracadabroke. Magic!).
Sheriff and Santa Ana police officers eating at Knowlwood on the right (daytime), and CHP units taking their breaks at Farmer’s Boys on the left (night) makes this place a study in assured suicide by cop if somebody tries to rob you.
Easy access, two lane drive-​through ATMs and an almost all year round fresh fruit street vendor by the walk-​up ATM units (no, really, he is being there forever. Fresh and nicely priced).

Everyone here is always very nice but they’re always short on tellers. And there is always a long line. Pointless to have 12 windows when there is never more than 4 tellers on post. Good luck getting out of here fast.

The tellers are always friendly here but they are severely under staffed. If you come here and need to do anything at the teller window, expect to wait in line for a while. And if you come near closing time and wait beyond bank hours, the manager (or whoever he is) will lock you in and take their time letting you out. Why do I bank here, again?

I dont bank here but I occasionally stop by to drop off deposits for my job. There is always a staff member at the door to greet you, the line moves quickly and the tellers are friendly.
If it were not for BofA’s bank fees I would probably bank there out of convienence.

Mercedes was awesome when my husband lost his checkbook and we had to open a new account.

Since i was 17, i’ve always had really good customer service here! I think its Cynthia that always helps me, shes nice and understands that as a poor college student I like free stuff and always want the cards that earn cash points and stuff like that.
Drive-​thru is also a plus! Although, if you drive away from it without taking your card, it eats it and you can’t get it out. You’l have to walk inside and have them order you a new one (2 – 3 weeks)