Best Vacuum & Janitorial

I took my vacuum in for warranty repair last July because it spontaneously shut off and wouldn’t turn back on. Saul took my claim he was friendly and professional. The repair did take couple weeks due to getting the part to replace from the manufacturer. Here’s where my problem comes in. I take my vacuum home and it doesn’t work to specifications. The high/​low carpet button did not work. Called Saul and he said to bring it back in. He supposedly didn’t realize that feature did not work before releasing the vacuum back to me. So he said he would order the part to fix that feature. Since the vacuum was still usable I took it back home while I waited for the part. I call 3 weeks later in September to check status on the part. Saul said he still hasn’t received the part yet. I contacted the manufacturer in October they said they never got a claim for that part. It is now November. I’m writing this review because it’s clear that Saul gave me the run around to get rid of me by seeing how long I’d wait. Even though the vacuum is usable all I wanted was it to work to specifications.

These guys are great! They don’t try to sell you stuff you don’t need and and are very honest. Very fair prices and quick service. Well worth the drive.

Just got my Dyson DC17 back from repair yesterday. Fabulous job done. Dropped it off at 4:30 PM Wednesday, he looked at it and determined the problem in about 3 minutes and said it would be done tomorrow. Sure enough at 10:30 AM Thursday they called me and told me it was done. That was FAST! What better service could you ask for?
I just needed the belt tensioner replaced, but he also fixed the folding back mechanism which would stick a lot, and since my HEPA filter was old replaced it too, and a cheaper price than Dyson itself sells it for. Cost for services was only $ 30. WoW.
Super nice folks, F-​A-​S-​T service and professionals. I’ve found my go to vacuum place.
They also sell some refurbished units too. Check them out.
Angelica sorry you had a bad experience, but I had the exact opposite. This is the only review I’ve posted for a store. Normally i just read other reviews to judge a place. I needed somewhere close and easy to get to from work to home, and they were. So lucky that they also awesome!

I brought mine and my husbands vacuum into this shop not knowing what was wrong with it, just that it was not working properly being an older model. I gave my name and cell phone number to the man who took the vacuum, and he said he would take a look at it to determine what was wrong. Per *STORE POLICY* he should have called me, SPOKEN TO ME, told me what was wrong with the vacuum and what it needed, the cost of the repairs, and IF I WANTED A REPAIR FROM THEIR STORE OR WANTED TO COME PICK IT UP AND TAKE IT ELSEWHERE. None of that ever happened! After 2 weeks went by I started wondering what was going on with the vacuum but I didn’t have any messages from the store and I wasn’t in a huge hurry to get it back as we hadn’t used this vacuum in a while anyways…3 weeks went by so I went into the store with my receipt and gave it to an older taller gentleman saying I didn’t know what was taking so long for them to get back to me and that I just wanted to get my vacuum back. He told me it had been done and worked on a week prior. I asked him how could that be when I knew nothing of what they did for the vacuum and NEVER SPOKE TO ANYBODY ABOUT THE REPAIR?!? Then the guy who originally took my vacuum and I’m assuming did the repair comes out from the back with an attitude telling me I needed to pay $ 42 and that he called me three times and that I never answered! He then calls my cellphone in front of me and it goes to my voicemail which apparently was not taking messages that I had no knowledge about. I was a little shocked, but even so, this guy was completely in the WRONG and very UNPROFESSIONAL. HE NEVER SPOKE WITH ME, he just decided to work on my vacuum and charge me for it WITHOUT MY AUTHORIZATION!!! This would be an easy win in small claims, and the fact that these idiots DON’t follow their own store policy and blame it on the customer really pisses me off. Maybe the fact that I’m a young looking girl made them approach me as I’m stupid and don’t know anything about business thinking they can get away with breaching a contract but I hope this review helps steer clear any potential clients they might have. This was my first visit and my LAST. And I’ll def tell my friends of my bad experience.

Went there to scope out options of new & used reconditioned vacuums. They offer 90-​day warranties on all used vacs.
Vince (the owner?) was extremely helpful and not trying to sell me anything. Just let me try out different models and explained the pros & cons. He even recommended I come back after the weekend, because the weekend is when they get in most of their used models.
Great small mom n pop joint. 25 yrs in business, I believe? Great quality models (I’ve been researching 100s of vacuums for 2 weeks, so I’m kinda a vacuum geek now and know what I’m looking at). All around great honest business. I will definitely make my final purchase at this shop. My search for the right local joint I can trust is over!

Needed a new belt for my vacuum, but didn’t know where to go. Searched Google for «vacuum belts orange county» and found Best Vacuum in Tustin. I walked in and found myself alone for a few seconds. An employee came rushing out of the stockroom to greet me and was very helpful. In about 3 minutes, i had my new vacuum belt, had paid and was on my way. They also service vacuums and other cleaning machines, have parts for all sorts of vacuums and scrubbers, as well as cleaning chemicals and vacuums for sale.
Definitely recommend for new belts, check this place out.