National Security Systems

In September 2012 I contracted with National Security Systems (NSS) Inc. to install a video surveillance system and a burglar alarm system in my business. Four months later in mid-​January 2013, their DVR failed to remotely monitor my business. Over the next 5 weeks NSS came out 3 times and on each time failed to correct the problem. After their first visit NSS kept blamed the problem on the modem. So my internet provider came out and checked the modem and found it to be working properly. During NSS’s second visit when they couldn’t get the DVR to work properly they kept insisting that it was still the modem. So I had my internet provider come out a second time to replace the modem even though there was nothing wrong with it and still NSS was not able to get their DVR to work. My internet provider’s position has always been that if you can access the internet there is no problem with the modem and except for one afternoon when their service was down I was able to successfully access the internet during this 5-​week period when NSS’s DVR was not working. The last time NSS came out on Feb 21^st they removed their DVR and a week later they claimed there was nothing wrong with it.
So on March 4^th 2013 I had another security company come out and install a different DVR and my video surveillance system has been working fine ever since. The problem went away when NSS’s DVR was replaced with another one.
Now even though their DVR was not working in my business NSS still sent me a bill for their troubleshooting services in the amount of $ 497.50. At that point I refused to pay it. However, they took part of my payment that I make every 3 months for their alarm monitoring services and applied it towards these bogus service charges which left my 3-​month payment short. Then they used the excuse of me not paying the full amount of my 3-​month payment, which by the way is done in advance of their service, to threaten to not only shut off my alarm monitoring service but also to claim that I am in breach of my contract. I was forced to make full payment. I ended my relationship with NSS when my alarm monitoring contract was up at the end of August.
When 1 of the 3 cameras that NSS had originally put in, went out on me in May 2013 I did not want to be subjected to the same level of incompetence and unfounded charges that I had experienced with their servicing of my DVR. Then in July of this year a second camera went out. So I had the security company that replaced the DVR come out and replace both bad cameras.
In attempt to resolve this matter I contacted both the better business bureau and consumer protection agency and NSS failed to respond to inquires from both these agencies.
Not only did I find their service was bad but their equipment appears to be of poor quality as well.

Had communication failure (alarm doesn’t contact anyone just sounds siren) called for repair and was told they can’t get anyone on the phone to service the problem. How can you not get your own company to pick up the phone to service your customers? The result is having to sleep at work because they failed to provide service that is part of their agreement. I will not renew my contract with them and would not recommend them to anyone, ever. HORRIBLE COMPANY!

Hey! I see my alarm company on here. Been a customer for more than 10 years. I use them for my home and my business. I’ll say one thing about National… they are always responsive when I call about making changes or have questions about my business system. My home system? I had it installed way back when and I’ve never had to call them about it so what else could you want?