Robbins Brothers Costa Mesa – The Engagement Ring Store

Robbins Brothers is the best! From the moment we walked in we were treated like VIP guests by every sales representative. When it came time to pick out the large center diamond, Ellie was extremely knowledgeable and found us the right diamond to fit our budget. She was very transparent and let us look at multiple diamonds in different lighting (which is very important) and under magnification. Ellie truly cares about her clients and genuinely wants to see them happy with their purchase. THANK YOU ELLIE!

Very friendly staff and an inviting ambiance. I came here to get an engagement ring for my soon-​to-​be husband. Yes that’s right I was asking him. And the staff here were so great to help me choose an appropriate ring.

I love love my ring so much! THANK YOU SARA! One of the diamond fell off and it was fixed the same day. I love their service so much

When it was time to upgrade the diamond on my wedding ring, Robbins Brothers (RB) was the natural choice. My husband purchased the ring 15years ago from RB. Once or twice a year we visited the Mission Viejo store for a ring inspection & cleaning. The service was always spectacular. Ellie Ghorbani went above and beyond to help us find the most beautiful diamond. Thank you Ellie!

The staff here at Robbins Brothers were such a great help for finding the right ring for me. I did not feel pressured to buy anything I did not want. Their main concern was to help me find something Amazing and something within my price range. I definitely recommend coming in and talking to Russ, he really knew what he was doing and helped me find the perfect engagement ring!

Beautiful new store. I just went for my annual ring inspection. They were fast, pleasant and informative. It was also great that I didn’t feel pressured to it anything else!

My husband and I went in a week ago to look at rings, to upgrade mine. Priscilla greeted us and she was excited, along with me :)), to help us find the perfect ring, I loved it! I had a few different rings saved in my phone from their website. There was one they didn’t have that I really wanted to see so she had it ordered in! Fast forward to yesterday (Sunday, Jan 31^st.) Priscilla called me and let me know it was in so we went in later that day! I ended up not being to crazy about it when I saw it so we were back on the hunt! I tried on so many :)) and loved them all. I really wanted an oval shape. I finally decided on the setting and they were able to switch it out from round to an oval! It was promised for Wednesday Feb 3^rd but ended up being done today (the day after we purchased it), that was quick! It came out perfect and I couldn’t be more in awwe with it. Thank you RB and Priscilla for all your help and patience ;). We will definitely be sending family and friends her way!

I visited this store for the first time last week to get some ideas on style. I was helped by Russ, he’s one of the managers there. He was patient and showed me everything I wanted to see and took the time to find the perfect setting for me. I was amazed at how huge their selection was. I wasn’t pressured to buy here like I was at other stores and I will definitely send my boyfriend to see Russ when the time comes.

I have never left feedback on Unilocal but our recent experience with Ellie was Amazing! We have had the pleasure of working with her at the Robbins Bros. in Mission Viejo and followed her to the new store in Costa Mesa. First, she is such a professional. Top notch customer service and most importantly she goes the extra mile to make sure you find exactly what your heart desires. We are so thrilled with our recent ring purchase and look forward to making many more with her. A+++ Thank you Ellie!!!

This RR moved from Mission Viejo and I stopped by to look at some settings. They have a great selection from Tacori, Henri Daussi, Forevermark, Michael M and many more. The Costa Mesa store is their flagship store and they carry the largest selection of designer and non designer settings. Neit welcomed me and assisted me and showed me many rings. I already had my heart set on a specific setting, but I didn’t like the basket design under. I picked out the setting I love and didn’t want to take it off. It just felt ‘right!’
Neit was very helpful and from the get go I felt like she was a long lost friend who I had known my whole life. We just connected and she understood what I liked and what I wanted for my dream ring. She was very detailed and explained all the fine print details. She took care of us and was extremely helpful throughout the whole process. I explained to her about the concerns I had regarding the reviews I had read about other RR locations and she carefully explained and countered each accusation. She reassured me of their company policies and what the warranties covered and what was not covered.
She’s definitely your go to person when you are ready to invest in an engagement ring. There was no pressure to buy at all and nothing like the Asian jewelers. Prices are reasonable, so know what specs you want for the diamond when you come in. The whole process was simple and I never felt any pressure from her if I didn’t like something or was hesitant with the purchase.
Just visit the store and see for yourself!!!

Awesome customer service as usual when I took my ring to get cleaned! Love that they stand behind their products and this location seems more friendly than their Fullerton location. I will be back to check out more of their selection, it looks like this store has triple the inventory that their mission Viejo store had! The store itself is very upscale and gorgeous! I will be back to shop again and a big thanks to the gentleman helping me with the glasses, I can’t remember his name (Carlos?) but he was super professional and very helpful!

Horrible customer service. We purchased our wedding ring here when this store was located in Mission Viejo. The setting was supposed to be guaranteed. The diamond became loose several times and then the setting broke. They tried to repair it twice but it broke again almost immediately. This time we went in for the 3^rd time and they told us we had to pay for the repair. I agree they have a great selection but recommend that you consider customer service, the word and reputation of the merchant before making an expensive purchase like an engagement ring. I highly recommend that you go to a different store and chain even if you have to pay more. I wish I had not purchased other items over the years since their customer service with my most expensive piece of jewelry was so bad.