AT&T

Seemed like they were focused more on making a sale for their own wellbeing rather than actually helping the customer or giving them information. Same with the other location at Camino real. ;(

Mariela at AT&T in La Cumbre Plaza is the best! Always very friendly, helpful and professional! Highly recommend this branch!!!

I cannot even begin to describe how upset ì am right now at both the service here and Attention which I have been worth die about 15 years and given well over 40,000 dollars of my money (according to estimates, likely more). I bought a new phone here less than 2 week so ago and the only way to exchange what I am sure is a phone that was some how damaged on their end us to take the risk that Samsung could deny my claim and then charge me the 800 dollars for a new phone, plus the contract and other fees. I am 100 percent sure that I did not cause the volume buttons to be broken but the would have to take the risk that Samsung could blame it on a small scratch that is on the opposite side of the phone or any other kind of dust having gotten into the button. Once again I am completely sure I did not cause this and have dealt this issue while on vacation and due to this did not get here till the exact 14^th day which the manager made it sound like I stretched it out to wait and see what happens. The customer service was both rude and treated me as though I had done this to the phone causing me to have to argue even more just to try and get the exchange feee waived. Another thing I was told by customer service is that they are supposed to tell you there is a $ 50 upgrade fee which the representative also did not do and would not give me a refund for. This is very upsetting having dinner with the company for 15 years and being treated like a liar and second of all not having the courtesy of mentioning that I will be charged additional fees on my bill after already spending tons of money to purchase another one of their phones which even with great care seem to always break around the time when an upgrade is posible. Let’s a TNT contact to me with some sort of a condolence or really anything and I mean anything that would show that day somehow care about the fact that I spend $ 200 a month and hundreds of dollars every year or two in phones I will switch to a provider like T Mobile who I heard from many people listen to their customers and take care of them in order to retain them and make them feel like the crazy amount of money they spend on their services are actually heard and appreciated. No this is not some rant on a company I am very fair with how I treat each business that I work with and I all I do is expect the same this was the worst experience I’ve had in a long time especially with the condescending way I was treated by both the manager whose name is it does get better darker skinned rather chubby guy along with a customer representative who was rather nice lastly I would like to speak to the overall management here you are my first experience we’re so unfriendly both to me and multiple other customers that I saw they were visibly upset and I was close to being there as well this rudeness should be taken care of and I will also contact AT&T about this experience

When my husband bought his new phone the rep mistakenly put my number on his phone and deactivated my phone. I was sitting at home unaware that my phone had been compromised. I had to meet them later at the store to get this fixed. In the process they lost all my voicemails, which are still not recovered. We were there until 9:30 at night, spending hours to get things fixed. There was never an apology. The fellow helping us had terrible customer relations and insufficient training in the phones. He repeated himself over and over and over with the company line. He didn’t listen, didn’t apologize, and his manager was stuck trying to remedy the mistake. I think there was too little training and too much testosterone.

Worst customer service experience of the past year. I sent my wife in for a new phone, I had already confirmed the plan and pricing info with ATT on the phone. They tried to sell her the wrong plan, and would not admit that the plan ATT had told me about was available. They clerk and manager were both rude and impolite. I had to call ATT back and they were super helpful, took the phone order and set up the right plan over the phone and Fed-Ex’d the new phone to us no charge. Horrible in-​store experience!

I came back from Alabama and need it a new phone, and Alex Botello assisted me from start to the end with a very welcoming and professional way .I really enjoy going to your store now! Thank you AT&AT for hiring great people. Excellent customer service keep it up !!!

#AT&T
Adrian @AT&T rocks! Thanks again. With your encouragement and instructions, I switched phones and now my new iPhone is also rockin’ …:)

Victoria was the most helpful and friendly AT&T sales associate I have ever encountered. If you look up the word amazing in the dictionary, Victoria’s picture would be there. From the moment we walked through the door to the time we hugged goodbye, the entire La Cumbre AT&T store staff was incredible and truly set the tone for what costumer service should look like in this world. Did I mention how attractive these staff members were to top it all off?! I don’t know what they’re putting in the water over there, but it’s workin! What started out as a horrible day soon turned into the best day of my life. I truly want to lose my phone more often because of Victoria, Denise, Royce, Alex, Chris and Timur! But by far, Victoria was my favorite! Employee of the month? Year? Century? I would truly consider promoting this woman to CEO of the company! Driving home to Phoenix now, but will definitely be stopping in to see our friends at the La Cumbre AT&T next time we visit Santa Barbara !

Talk about customer service! Jennifer Bogatz was the most helpful customer service agent I have ever seen to date. She gave suggestions, multiple different solutions to our problem, and was friendly and wonderful to be around. She is an asset to any business she is a part of.

I made an appointment a day in advanced on the AT&T website for a 5 pm time slot and ended up getting there 20 – 30 minutes early. I was greeted cordially and because I had an appointment I was put at the top of the list on the screen monitor. I was helped relatively quickly (didn’t have any plans for the rest of the day so that might make me bias). The employee that helped me was Timur (according to my receipt anyways, lol I never did look at his actual name tag) and he was super friendly and helpful. I got my new phone synced to my original phone plan and the whole process didn’t take more than probably 10 minutes.
This was the first time I had made an appointment in advance and the experience was much better than last time when I simply walked in. Store was only moderately filled too, so that might factor in. All in all a positive experience. Must reiterate making an appointment if possible!

Excellent service and manners. Offered water and the staff fixed my phone with patience and no up selling.

Trying to return something and having to wait 45 minutes is ridiculous! Can’t they have 1 of the 12 staff on the floor handle the register. Customer service stinks!!!

The reps might know their stuff, but frankly what else should you expect? You could learn just as much from the internet, but unfortunately not everything can be done over the internet so we are forced to endure going to a brick and mortar store.
The only reason this is two stars instead of one is because some (not all) of the employees are halfway nice. The wait time here is incredibly long. The reps don’t seem to care how long customers wait, because while the queue is 15 people long and everyone looks exhausted and frustrated, they’re taking their sweet time chatting people up about pets, movies, etc, moving slower than molasses with no sense of urgency. I understand that connecting with customers is important, but the best way to wow customers when it’s busy is to be friendly but efficient and get people in and out. You would think that AT&T would understand that people are waiting around to hand them money and they’re making them wait for hours. Ridiculous. Please value your customers’ time.

Enrique was professional and knowledgeable from start to finish. He listened to us and sold us what we needed. We were very pleased with the service and prices. We would drive to Santa Barbara from LA just to visit this store.
Awesome!!! Keep it rock in’!

Jean Carlo helped us switch service from T-​Mobile (terrible service and reception) to ATT. He was friendly, knowledgeable and very, very helpful. He presented us the best option which was to trade in our 5s phones at $ 300 a piece and get new phones (5s). I like the 5s, which was why I didn’t wanna upgrade. Long story short, we walked out with brand new phones and a better service plan matching about the same price and with nothing outta pocket. Matter of fact, the credit applied to our account will cover the bill for several months.
Jean Carlo is really, really awesome. He was patient and helped us passed closing hours. You gotta look for him when opening a new account. I gotta say all the managers here were super friendly and on point too.

If you want someone who is knowledgeable and great at customer service, Go to TWAN, he helped me out and made my experience so much better!

Just a very pleasant and productive trip to this AT&T store. They had about 10 employees working the floor so even though I was #8 in line, I only waited for 5 minutes. The manager (Teresa?) was super friendly and informative and gave valuable advice for my situation. Happy customer :)

Worst service ever. I was feeling excited about upgrading my phone and then I came here and there is absolutely no movement and the customer service is hardly more of an effort than standing at a table being «occupied».

I have to take my hat off and really boast about this AT&T branch, as the customer service I received was stellar and really helped to rectify the damage that AT&T’s website and call center caused.
The staff were incredibly patient, humble, warm and knowledgable, with this frustrated customer when I walked in and explained the duress I was experiencing after a night of trying to pre-​order the iPhone 6 online.
They were able to defuse the situation, correct AT&T’s original mistake and help me walk out the door with a confirmation that I would be receiving the phone that i so greatly desired ON launch day! :)
I must also acknowledge the two STARS of my experience, Isauro and Andy. First, Isauro is management gold! If I owned a business he would be precisely the type of individual I would trust to manage it! Empathetic, passionate about the product and brand, accountable (even when he didn’t cause the conflict) and kind. In my time at this branch (approx. 1.5 hours as it took me a while to make a decision), I witnessed his interactions with his team and he was always responsive and respectful. I imagine his staff feel valued and appreciated the way they interacted with him.
Now for Andy — Andy was also incredibly helpful, informative, kind and down to earth. He provided me with all the details that I needed about each product and service that I was considering and even went as far as to write down the options, side by side, listing the pros and cons of each underneath so that I could make the most educated decision and feel confident about by choice. I really appreciated that extra attention to detail when I’m about to spend $ 500 and lock myself into a 2 year contract! Andy is sales gold! He seems to have mastered the art of offering the «up sell» without coming across pushy or disingenuous.
Over all, clearly, I am happy about my experience at this branch. I definitely feel like they represent a model to follow and I wouldn’t be surprised if their revenue within their market reflected excellence.
Way to go La Cumbre store! And thank you! :)

Great service with Anthony, one of their reps. I work in sales, and I would hire this guy in an instant. ANTHONY, IF YOU ARE READING THIS, YOU ARE GREAT. He was knowledgable, attentive, and friendly.