SB Luggage

Very helpful staff. Great selection of quality luggage. I love the high quality used luggage section which had excellent condition pieces.

Alinda is amazing!!! She went above and beyond to assist me with my luggage warranty (it was a couple of months ago but I’m just getting around to writing this long overdue review). Alinda was able to actually get the company to honor their warranty. No easy feat. I am so impressed with her customer service attitude. I’d highly recommend Handbag & Luggage Repair Center!

Alinda and the team at Handbag and Luggage Repair Center are wonderful! My mother’s favorite handbag broke when she arrived for a week in Santa Barbara, and she was horribly upset. We brought it to Alinda who had it fixed in and returned it to much better condition than it was in just 24 hours! Additionally, when I realized I would be late (beyond closing time) to pick up the bag (due to being an out-​of-​towner and unfamiliar with Santa Barbara’s streets), Vanessa notified Alinda and they stayed open just that little bit longer!
In addition to being fantastic people, the team here are absolutely marvelous repairmen/​women! We brought it in for a little stitching on the side, and Alinda went above and beyond and re-​riveted the straps as well! I am so glad that our colleague recommended that we try this place! I will certainly be sending all of my California friends here from now on!

They fixed the strap on my leather briefcase. The best part is they sent emails with updates about the repair job.
Great service!

Very nice people who did a VERY good job VERY quickly for not very much money! They’re very affordable, only charged me twenty dollars to fix my luggage. I needed it done quickly since I’m traveling and they were very accomodating! I just went in to get my zipper fixed but they also fixed my broken handle at no charge. I highly reccomend this company!

My airline broke the handle on my suitcase so I Googled luggage repair in Santa Barbara and these folks came up. They were very easy to work with and extremely reasonable. Charged me $ 22 for the repair which I found to be very fair. They are efficient by sending an email when the suitcase was ready to pick up. A+ transaction

I do want to see good «Mom and Pop» stores stay in business. This, however, is not one of those. Poor customer service should be something you find in a large store with too many customers to keep track of, not a small store like this.
The handle on a piece of my friend’s luggage broke, so he asked the manufacturer where he could have it repaired under warranty. They told him to take the suitcase to this store for the repair, so that is what he did, and the store agreed to fix it under warranty. The suitcase was left at the store for repair.
Fast-​forward to a month later. He didn’t hear anything from them, so I called to find out what was going on. A woman told me that she would check into it (she recognized the suitcase description but did not know what its repair status was) and get back to me. Needless to say, she did not get back to me. We called again to find out what was going on, and only then did they say that they would not fix it under warranty.
My friend contacted the manufacturer, explaining that he needed the suitcase by a certain time and that he was disappointed with this store’s service. The store said they did not receive the part they needed; the manufacturer said they did not receive a request for the part. It was finally worked out with the store to get the repair done. That would be enough for 3 stars, at this point, since it all seemed to be a simple misunderstanding between the store and manufacturer.
Nearly two months from the original drop-​off date, the store calls to say that the suitcase has been repaired. It wasn’t convenient for me to go pick it up right then, so I went the next week to pick it up. I hoped for some sort of apology considering it had taken this long to repair the suitcase, but was instead told by the same woman I spoke to on the phone that the repairman (this with a snarky tone) was «upset» because he had to fix the suitcase, and that the store had put time and money into (finally, mind you) fixing the suit case and having it ready on time. On time? Really? On time would have been at least a month ago. No apology would have been better than this unwarranted commentary.
We did not feel welcomed or appreciated by this business, and would not recommend them.