Best Moving Van Line

his company called me after I did an internet request for a simple move. An employee named Ryan called me, and stated that they do not store items long term while waiting for my new home to be built, so I ordered a POD. It was delivered on a Friday as requested. I talked with Ryan about 2 weeks prior, and he stated that he could provide a couple of movers if I needed help @$ 115/​hr. Min 4 hours. I agreed, we have a two story home and needed man power. He called me about 2 – 3 times, the last being on Saturday morning, the 28^th. I informed him that I needed to be out of my sold home, by Monday afternoon the 30^th. He stated that his men can come Sunday and move my items into the POD. He said that they had a busy schedule, but they would arrive Sunday the 29^th between 130p and 330p. I told him this was perfect, it would give me time to get everything ready. Well, time went by, 230, 300, 330, 400pm, no call. I attempted to call him, but just recordings with all the numbers. 430, 530, now 6pm. No call. No movers. Now I am stuck. All my plans are on hold. I ended up calling for help from friends, family anyone who could stage all my large furniture in garage. Problem is, there is a certain way experienced movers can pack a POD so everything can fit. Thankfully a friend knows a mover that can come on Monday, memorial day. I still have received no calls or e-​mails. I cannot BELIVE any company would do this to a customer. I was left high and dry with very strict deadlines. I am going to rip into the manger/​owner if I can ever get a hold of anyone. I am beyond mad. How is this company still in business. if they charge my CC, (They needed it for a hold reservation) I will sue in civil court. This place sucks.
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Did a great job moving to Santa Clara. It took two trips and 12 hours of focus and hard work!

They are a RIP OFF! WATCH WHAT YOU SIGN! They wanted me to sign a $ 1500 max charge for the move, and I refused cause that would imply over a 10 hour move. I agreed to no more than $ 1000 max charge…
I almost loaded the truck myself because they spent so much time wrapping my couch cushions with blankets, Saran wrap, and cheap tape which they charge extra for. I followed their truck with my car, and they tried to TURN INTO A SIDE STREET TO LOOSE ME. But I kept following them. It’s my right to keep an eye of my personal belongings. I recommend that everyone follows their personal belongings with their own eyes.
Then when we arrived at my new home, they asked me to pay $ 780 up front before they unload. I gave them $ 500 cash cause that we agreed to $ 125/​hour with 4 hours minimum and it had only been 3 hours so far. After accepting my money, he threatened to LEAVE MY FURNITURE ON THE CURB SIDE if I didn’t pay the rest. Finally we agreed to prepayment of $ 665 cause I can’t carry 2 king size beds upstairs. I was going to buy them pizza for lunch and tip them after the move… but the leader was a horrible person, the second guy was totally inexperienced, but my saving grace was the super experienced mover. God bless his heart, I’m sorry he had to go through such a shitty day.
Overall, this company made a STRESSFUL MOVE even MORE TERRIBLE.
Thank goodness it is OVER. NEVER AGAIN.

They offered to meet me at 1pm on a Sunday. They said they had a couple of hour window to show up. They showed up a 6pm. Originally, for a two bedroom place they quoted me 4 hours with a 3 men crew. When they saw my place, they claimed that they would need 10 hours to do the job. They also showed up with 4 guys and wanted to charge me extra. The guys smiled at me and said «you got nice stuff here, we don’t want to damage anything and that’s why we need 10 hours.» It smelled like a scam. I declined the move.

Man I’m really surprised at the reviews because our crew was awesome. We moved two houses of furniture and not a single thing was broken. The crew worked hard and they wrapped everything and it was perfect. I would highly recommend this company. I’m so glad I had not read the reviews because what I read in here is not the company we had the privilege of working with.

The crew from Santa Clara took care of us. This moving company seems to contract out the work. These guys were very professional, on time and efficient. Ask for Jaime when you call. They had us moved in an hour less than my wife and I anticipated. Will use again when we finally buy a home.

Save yourself from a nightmare by avoiding this company. Nearly all of my furniture is damaged and despite all my best efforts, they refuse to put me in contact with their insurance company. I’m filing a complaint with the BBB. The whole experience felt like a scam.
Also, those pictures of hand written «reviews» that the company uploads to Unilocal are essentially lies. They have us fill those out before our stuff is even delivered and look over our shoulder while we write. Mine was positive because all they had to do were load my boxes into the truck. Little did I know all my stuff would be damaged. My beautiful Samsung TV screen was sliced with an exacto knife. Really?! Avoid. Avoid. Avoid.

Just wanted to say my experience with best moving van lines was a great one. Jaime and his crew, Horlando & Alejandro showed up on time ready to work, great attitude and provided me with professional moving services. My move was stress free & I will definitely be using Best Moving & Jaime’s crew when we move into our new home. Also I don’t want to forget to say thanks to RYAN as well. Thanks best moving van lines from a very satisfied customer

The guys were great! I still had a lot to pack and they took care of it quickly so I get on the road.

I will recommend this company specially Jaime crew they were fast, non of my items were damage, and for a really good price I compare several companies and this one had reasonable prices I was really please with everything

I selected this company via a search on the internet… I needed to move over the Labor Day weekend… So finding a company was going to be difficult… Luckily, this company was able to accommodate me… The move was from San Mateo (on the 16^th floor) to San Bruno. A 1 bedroom apartment, with 2 people… The movers were professional, courteous… It took a total of 6 hours, which included the drive… They setup everything as promised… Overall, the experience was very good and I would use them and/​or recommend them to other people…

We were very happy with the moving service and would recommend them. The movers were very professional. We would definitely use them again. The price for moving our 2 bedroom apartment was reasonable and competitive with other mover services in the area.

The worst move, I really regret hiring them. They took 6+ hours to move 12 pieces of furniture and the boxes we packed from my mom’s small apartment. Kept taking ‘short breaks’ because two of the movers were almost 60 and were just too tired. Charged $ 63 in fuel for a 5 mile move and $ 270 in materials to wrap the pieces above in cardboard and tape (two TV’s, a couple of framed pictures in a box — wood furniture was wrapped in blanket and tons of tape). Drove home at 12:30 am feeling like my elderly mom had been ripped off.

Took 12 hours to move our furniture from an apartment where everything was already boxed up to our house… 2, 200 $$$$$. Really!!! Last year we used this same company and it was half the price. They were slow and milked the clock for every last minute. Had to make two drips because they brought a truck that couldn’t fit all our stuff which delayed us. They didn’t even start to unload the last truck load until midnight. I am not one to tarnish a name but these people are not well prepared to do a regular household move!!! It took them 45 minutes just to figure up how much we owed them before they would off load the remainder of furniture. Piss poor!

Best Moving Van Lines has an «F» rating by the Better Business Bureau, think twice before using them.
Additionally, they stored my items for a year after they moved me and then when I called to retrieve them, they told me they auctioned off my items for a year, without notice. Finally, someone kind in the company told me this was not true. They actually told me I needed to pay storage fees on the time they told me my items were sold in order to return my items, sentemental photos, furniture etc.
BUYER BEWARE!!!

Moving itself is a strenuous and hectic thing to do and to top it the scorching sun in the summer makes things worse. As we decided to move to our new house and was looking for a reliable and professional moving company, my colleague at office recommended me Best moving van lines. So I called them and set up for a move. I can’t describe how amazing the movers performed our job.
They dismantled the whole house as it is wrapped it up completely and really arranged it fully at the new place. And ours being a 4 bedroom house I expected it will take 2 days for the move. But they finished it in 9 hours.
Kudos to the whole team from best moving !!
Highly recommend for their fair price and professional working guys. Moving looked so easy made because of Best moving van lines. I wish I could give 10 stars. Amazing movers!!!

The movers did a great job. Unfortunately, the company and management are terrible. We set up the move with joe and he said it should take 3 hours. Well, that wasn’t the case, he charged us $ 700 for 6 hours. The move was for a one bedroom house and the distance for the move was 10 miles.

Very unprofessional. One of the movers was out of control, I think he was high from drugs or weed. He ended up climbing up one of my new neighbors patio and believe me they weren’t too pleased about that. They also «lost» my 40 inch plasma TV and they only refunded me $ 37 which was ridiculous. It took about 6 months to get it resolved and it wasn’t even worth all the stress. They are one of the worst companies out there and they didn’t come cheap either. Save yourself some trouble, DO NOT use their service! Customer service was terrible as well. Rude people working the phones and I even got hung up on several times. I think they took my TV deliberately and sold it on eBay or something. Karma saw that!

My husband’s company was relocating us from Campbell, CA to Austin, TX. Since the company was going to pay for the move which should mean it was EAZY on us. FAMOUS LAST WORDS! Depending on how things went for us they would use this company for other employee moves.
#1 When searching for a moving company service Best Moving Van Lines was very persistant in booking our account. Desirae was contact person at this point. TO secure move date I had to put down $ 230, she asked me how much stuff we where moving I told her 10×5 storage (1br apt). She quoted us a FEE based on the measurements I gave.
When they picked up my stuff they were on time and there was so much paper work to sign and we were told that we went over 105 cubic feet and it was an additional fee!
08/​15/​2014 my family arrive in Austin Texas
08/​19/​2014 I received a email informing me my belongings were in route.
A reminder of the charges due and that my choice was CASH or MONEY order only and they gave me the drivers phone number. So I programmed it in to my phone.
08/​26/​2014 730pm I received a phone call I didn’t recognize I didn’t answer it
when I checked my voicemail it was terrible reception from what I assume was the drive on a different number.
08/​27/​2014 SO I called him on the number the office gave me and and the phone rings and goes to VOICEMAIL but the mail box is full and can not accept messages at this time
SO I called the number back with horrible reception and he couldn’t hear or understand me and vise versa, so I gave up and hung up.
I sent him a Text message the man and told him that I couldn’t understand what he was saying. I asked him if he was driver he said yes and informed me that they would be at my apartment at 8am in the morning. I told him that I wouldn’t be home from dropping my husband at work if we could make it 9am? He offered 10 am instead we agreed on it.
08/​28/​2014
930 am I received a text message saying they needed to push time to NOON
208 pm I text messaged DRIVER because still NO SHOW, NO CALL and NO delivery
211 pm DRIVER replied back that he was 45 minutes away and will be here soon I messaged DRIVER and told him I needed to leave to pick up my husband at 415pm
and we should re schedule to 615pm because they werent here yet
335pm DRIVER message me and told me he was almost here and it was fine and that he had to be in San Antonio at 5pm so they couldn’t reschedule me for 615pm
355pm I called the company I hired and told them the situation and they smoothed things over and got it set up for a 630pm drop off
715pm They are at the gate of my apartments and cannot enter with the BIG RIG we will have to pay an addition $ 300 shuttle fee plus $ 75 per 7 stairs fee plus the final balance due 741.77 in money order form. I was very confused and besides my self with the demeanor and attitude change from Desirae, Basically at this point it was no more friendly and nice. IT was direct, and very business like no compassion or understanding in the fact that I spend all day home WAITING for these guys who never came! OR the fact that we told her we didn’t have any more money for this bill to go any higher and she was like so what card would you like to put this on? when I told her I couldn’t do that then it was like well I am leaving in 1 hour and no one will be in the office to help you so why dont you call around and barrow the money from friends or family and call back when you have it.
755 pm WE come to a applicable agreement and I pay an addition $ 200 CASH to the DRIVER and the company will pay him the other $ 100.00.
845pm they are finished un loading and shuttling our stuff.
.
By the way numerous of my boxes had dents, or puncture holes from what appears to be a pole of some sort. (I had just purchased these boxes from UHUAL, they were not cheap boxes they were sturdy you would have had to been seriously tossing my boxes or dropping them to create the dents and I can not imagine how or why for the puncture holes?
Also some of my boxes (NEW ONES) had completely fell apart and I was amazed that they brought the box up 3 flight of steps and proceeded to just drop it on my new living room floor. NO compassion or respect for our belongings.
I have finally opened 75% of our stuff and had to stop because some things are broken. I had more to say but am limited on Unilocal.

One of my friends recommended me best moving van line. I made an appointment to bring a living room set from my parent’s house to my place.
Each of the representative I spoke with were really nice and helpful. The movers were friendly and efficient while taking good care of my furnuture. They finished in a little less than 4 hours but I had to pay the 4 hours minimun service anyway. Good service overall for a reasonable price.