Bottega Veneta

Fantastic experience! They are all nice in there, Annie and Tina are both great, actually all of them are. I purchased a maxi, and am so happy with it. Don’t hesitate to go inside and take a look. Bottega relies on quality and design, not a emblem like so many others. They are not stuck up like at Sephora lol.

The SAs at Bottega Veneta are some of the best in the Silicon Valley. Never judging, always pleasant and willing to answer questions and talk about products. The product has an astounding price point but equally astounding service to go with it. Even when i’m just looking, I never feel judged or ignored. One of the nicest touches: they’re all too happy to provide a catalog wrapped neatly in one of their shopping bags to peruse. There are several stores in the luxury wing, even stores from the same corporate family, that could learn a thing or two from BV.

Once me and my friend walked into the store Tina was the one who first welcomed us in and introduce all of the products to us she was so nice and did not care how me and my friend were dressed like she still treated us like regular customers I love her she’s the sweetest

Wonderful service. I came here to try on the BV bracelets and was immediately greeted by the employees who were gathered on the left side of the store. Danah offered to help me and she was awesome. I showed her on my phone a picture of the Byzantine (lilac) knot bracelet but she informed me they are sold out in that color. Luckily they had other colors so I tried on the black color in XS. I have scrawny wrists so the knot was sticking up weirdly but it looked great against my Mens Seiko watch (hey don’t judge me).
I did try on other bracelets but ultimately decided on the beautiful black knot bracelet. When I asked my SA about the availability of colors for the knot and dual-​colored knot bracelets, Danah actually took her time to look up the colors and explain what colors the Dual-​colored knot bracelet came in (because I don’t understand BV language just yet). I wanted a dual-​bracelet in a purple combination but it was sold out. She also explained that the skinny adjustable bracelet (which was too big for me) was meant to be worn with watches and layered with other bracelets. Awesome!
Danah noticed I was fanning myself so she offered me some water. I said yes and a male employee that was standing beside her came out with a tray of the water and a glass cup. I was surprised to see the bottle hasn’t been refrigerated overnight but it was free so I can’t complain.
I had an excellent experience here and I love my new bracelet. The staff has been wonderful and very helpful for a BV noob like me. I wish I could justify the $ 2000 – 4000 bags so I’ll just admire them from faraway. Thankfully their SLGs and bracelets are affordable so I’ll buy those instead. I can’t wait to come back here in the future.
Oh, and FYI: they charge 10 cents for the shopping bags here, so if you don’t want their gorgeous shopping bags and the cutest little ribbon they tie on the handles, let them know. I was surprised that I wasn’t informed of it beforehand, but the way Danah tied the bag it was so pretty that I didn’t mind it so much anymore. But FYI in case you’re planning on avoiding the ridiculous bag fees here.

One of the best customer service in the luxury wing. Service is very professional. Come in and look for Annie, she very nice and helpful isn’t pushy when I was just coming in to take a look at the brand and how well their leather goods are made. Will be coming back to make another purchase soon again. Overall any SA at Bottega are friendly. Wouldn’t find this at saint laurent or tory Burch few stores down.

Apparently when my husband and I were strolling lazily at the valley fair mall, my husband decided to get me a bag from here. Wait. We were casually dressed like two IT kids and I think the helpers in the shop misunderstood that we were window shoppers. Even when we asked for help, there were none coming to help us out which I felt was quite strange. Because I m being judged with what I m wearing while I m going to buy a bag? I m not sure. I didn’t wanted to pen this review first. But as Unilocal gives me a chance to express my experience too, I didn’t want to miss my chance. I love bottega veneta and this shop has amazing collection of bags but not again over here

I walked in and Annie greet me with a nice smile. She was patience and let my sister and I browse around and discuss on which wallet to purchase. The package of the purchased product was pretty. The experience was good. I will come back again.

I’ve done my research on some Bottega bags & accessories but have never physically looked at them. I noticed the store in Valley Fair and decided to check out the items in person.
The sales associate was super friendly but at the same time very inquisitive as to how and why I know of the brand. He pulled out all the items I wanted to look at and also suggested several items– impressive.
When and if I do decide to make a purchase, I will check out this location!

My mom and I have come into this store a couple times just very recently and all those times we were approached and helped out by multiple employees. The first time, my mom bought a necklace here and I was given that necklace and I became interested. I misplaced the necklace my mom bought me and I mentioned it to them, hoping to repurchase but they didn’t have it in stock so they offered to have another shipped in. I went back maybe a week or couple weeks or so later and was greeted by all the employees working there. I came in hoping to see a certain bracelet I saw online but they said they didn’t get that collection in the store at all but they could order it in for me to check out in person with no commitment to buy. I came out with a different bracelet but they called me back a few days later saying the necklace, and the bracelet along with its matching earrings have arrived. I also visited their branch in Carmel and bought another necklace but decided to exchange it for a bag because I figured I would get more use out of that. I returned to this store and was helped by the same sales associate that helped me and my mom before (forgot her name but she’s awesome). A young man was also working there and he was extremely nice and greeted me and commented on my Diesel jacket, and we had small talk about their edgy clothes. Their employees are very patient and helpful and they make you feel really comfortable and valued. I left their store very happy with my new bag. This brand is definitely growing on me and I will be back.

Customer service is amazing way better than any other store I visit at this mall, at louis vuitton they will only talk to you if you have 30 nordstrom and Macy bags but at this store they help anyone that comes in the store even if they don’t look wealthy. I was looking for some shoes it was either between the louis vuitton runaway sneakers or the bottega veneta sneakers I was helped by a man name «LT» he was very good with customers service I felt every welcomed unlike other stored, also unlike other stores he knows very much about the brand and how their product is made. The sales associates at this store make it about you not about their stuff they don’t try to push the product on you. Before I came in to this store I was most likely going to buy the louis vuitton shoes but since the customer service was every outstanding I was educated how well their product was made with pride, I’m for sure going to start being a consumer of their products. I think this is a very good store with absolutely amazing customer service and a great investment on their product I highly recommend anyone thay is looking for great quality materials to shop here.

Scenario:
30 employees running around nervously… basically more like a museum no one is buying anything… I go in there to get inspired –not to buy –but one never knows I could possibly decide I just can’t live without something-​and I am completely ambushed by a cute young man working there:
HIM: Hi-​are you familiar with our product
ME: Yes I am
HIM :REALLY? (completely floored that I would be aware of a luxury goods co. such as there’s-completely flabbergasted reaction)
ME: Uh yeah really
HIM: How do you know about us?-(still completely shocked that I am familiar with their brand)
ME: I’ve been around and I have been in the store before (big mistake)
HIM: REALLY? who did you talk to when you were in before and what were you looking at and why are you back today and why, what, who, when???
This went on and on… QUESTIONS QUESTIONS QUESTIONS I was waiting for a cop to put handcuffs on me and shine a big yellow light in my face.
ME: Boy! You are asking so many questions? Should I leave? Should I not be here?
HIM: Oh so sorry, my bad
Let someone walk in and take a moment. Yes you have beautiful things but relax. I was made to feel really uncomfortable being in there.