Evergreen Acupuncture Center

Last week I decided to try a massage here from seeing an Internet ad.
60-​min massage for $ 60.
I came here without reservation mid-​day. I walked in and asked if there was availability for a massage. The lady asked me how long I wanted. 60-​min. OK. So I paid the $ 60, plus $ 2 credit card fee, and she took me back to one of the rooms.
My therapist was Linda. Her massage was actually pretty good. Great pressure, very slow and steady flow and strokes. Good, long strokes for the whole body.
But then that’s where everything went wrong. After she turned me over and massaged my head for a little bit, she said, «OK, we’re done. Sorry I have to go. It was just 45 min, so I’ll give you $ 10 back.»
I looked at the clock, and saw that it was just 30-​min from when we started, so I clearly complained to her, as it was 30-​min, not 45, and I wanted 60-​min as that’s what I paid for. She said OK, 30-​min given, so she offered to give me a refund of $ 20 cash, as their 30-​min rate was $ 40. I complained further as I didn’t want a 30-​min massage for $ 40 (not a good deal), so I requested $ 60 from the beginning. She said I can have 60-​min but would need to wait about an hour for the next girl to come in, as she had to go now. Then I really complained as this was becoming either really bad business practice or intentionally deceptive.
I said never mind and that I would call my credit card company to cancel the charge. I said I would be willing to pay $ 30 for the half-​hour, but not $ 40. She still would not refund me $ 30. I did tip her appropriately for a good 30-​min massage.
This morning I finally called my credit card company (waiting a few days for the charge to post first) and explained the experience. They credited me $ 31 and put in a complaint to the business. I hope the owner will learn that shorting customers is not good business practice, and hopefully other customers can get their full hour without being shorted. This has happened to me before at another Chinese-​based massage business, so I’m wondering if this is perhaps occasional business practice from Chinese culture. Definitely not good here in the U.S.