Guess

Talk about terrible customer service!
I frequent guess for party and evening dresses because they are fashionable and reasonably priced. I bought a dress for a wedding last week that I didn’t end up wearing after all. I came into the store this evening to return the dress, unworn, tags still on, just how it left the store. The cashier assisting me needed an override from his manager so she came over to look at the item. The manager inspected every single inch of the dress, questioned if the snags had been present when I bought it and continued her inspection of the dress inside and out (no joke). Also, by snags she meant a very small loose thread that, yes, was present when I bought it. Basically she inspected the dress better than a crime scene. I felt like as if I was returning a stolen item.
Once she completed her inspection she punched in her code and walked away. No common courtesy, «thank you for coming in or thank you for choosing Guess stores» not even a glance of acknowledgement my direction, the paying customer who with this experience will think twice about being a repeat customer.

Worst customer service from the manager. She doesn’t even know how to manage the store. The manager knows nothing of customer service! I spent one hour in the store today because of the associate giving me wrong information over the phone. She did not give me any discount, her only apology was «Sorry never trust them»!? Worst experience ever, will not be visiting this horrible store ever again.

I agree with another Unilocaler on here. No wonder there’s only ONE Guess Store left in the surrounding areas! There used to be one in Roseville, Sacramento, and Pleasanton. Now the closest ONE is in San Jose! Drove 1 HR and a ½ to return some shoes I bought online. Killed two birds at ones while visiting my sis… Shoes, never worn, and as the cashier takes one shoe out, she turns to the «manager» to ask if they’d been worn or if the scuff on the bottom of ONE of the shoes just from being tried on?! I clearly, and politely answered the question with «no they haven’t been worn». But really?! What an insult! 1– Those shoes came to me like that when I ordered them online, yet GUESS has a problem if they come back to them this way!!! And 2 — if you’re going to ask a question like that out loud at least have the decency to direct it to the actual customer!

The sale man with brown hair is such a rude and mean person. Whenever I come to shop, he never helps or asks what I need. Especially, when I exchange or return one or two items don’t look nice on me, he gave me bad services and even didn’t look at me. Very rude and unprofessional service. I will never come back to shop at this Store again or even buy their website.

It’s no wonder why these stores are closing left and right. I purchased a pair of pants that I decided to return, with the tags attached and valid receipt. The manager turned the pants inside out smelled the private region and turned them back out! I said «seriously» he says, «you would be surprised who wears stuff and tries to return it.» Ok, but smelling the crotch, that’s ridiculous and insulting! I returned the pants and will not shop in that store again! Horrible customer service!

Worst customer service from the management team.
I bought two shirts and associate made a mistake on shipping address which j understand everyone makes a mistake but the worst part is that management team did not do anything to fix it. They just told me call customer service.
Associates are more helpful then management team.

Ever since my not-​yet-​then boyfriend introduced me to GUESS back in December 2013, I’ve become a big fan of the brand! I used to be one of those people who couldn’t justify price-​for-​quality on anything (aka cheap as hell), and stuck to window shopping. At Forever 21. Not even GUESS… Again, cheap! But, anyways!
When they have sales on items from seasons-​pass, you can find some really nice deals. My boyfriend got me a few dresses from here, and each one is just lovely. Also the workers are always really friendly :) I used to be terrified to go into high-​end stores with the insecurity of being judged because insecure, but the workers are really friendly. My boyfriend knows some of the workers by name now because we’ve browsed here so much! I always love coming here, and I’d say ⁹⁄₁₀ times we hit the mall we make sure to drop by GUESS, too!

Brought back a watch. After paying cash they would not refund with cash, said they would have to send a check… that was on 01/​11/​2010. Rec’d a letter from the gov’t reminding me that they owed me the refund. Filled out a request in May… no refund as of yet. They said it will take up to 6 – 9 months… longer.

So every gal (well almost) loves Guess right? But what don’t we like? Gals that work in the stores who are total «B$@$%$%‘s» Well Guess at Valley Fair is not one of those stores, I have yet to meet a girl there who wasn’t totally sweet and helpful. Thank you ladies for making shopping enjoyable!

Came here again today (about 2 months later!) and still nobody greeted me or offered any help! Walked around the whole store and walked right back out!

Cynthia was awesome. She acted as my personal shopper and picked out some really cute summer outfits for me. She analyzed my body type and found some great pieces that really fit and complemented my figure. I walked away very pleased with my purchases.

This store is my absolute favorite! The girls are so wonderful and are always so helpful with putting outfits together for me, who needs a stylist? Keep up the awesome work!

i LOVE this store. I have never ever had an issue while shopping here or returning items (whether from the store or purchased online). Even during the busy holiday rush I have always had great service. I’ve never purchased a watch here so maybe that’s why my service is so wonderful? Then again, I’m not a watch person. At one point, they had this one kid working there who would go above and beyond for each and every person that he was personally assisting and he did it with a smile and a great attitude. His good vibes alone made me shop for a few extra things. Keep it up Guess personnel! Never turn into those awful snobby employees across the way at Marciano. Keep your store happy and thriving! Its appreciated.

I’ve been a really loyal customer of Guess for a while now and haven’t run into any problems yet (unlike my recent experience at A|X where I encountered a nasty manager who wouldn’t take my return). I have to say these guys here have maintained a great track record over the past few years I’ve been shopping here and I haven’t ever really found the need to hassle them with returns/​exchanges (though I hear those are not fun here). As far as returns go, though, I’d say the following holds true for any store: before you buy it, you’re the boss. After you buy it, they’re the boss. Thankfully, it wasn’t this store that taught me that… (that honor would go to A|X).
It can take a while to get a dressing room, that’s true. There aren’t long lines at the checkout though and I’m always, always greeted upon walking into the store. I really would give this store high marks for their great customer service.

This store usually have pretty good sale items with more than 30% off. But the catch is that you can only exchange the sale items once you purchased. They only allow return on the full price purchase. Pick the sale items wisely.

Cool clothes and the staff was very helpful

What a nice store with a great selection of merchandise and awesome customer service. I love their styles because it’s hip and tasteful. The quality of the merchadise is excellent. The material of the clothing feels nice and fits so well.
They are currenlty clearing out their summer wears and bringing in the winter’s season items. Such nice sweaters and sophisticated pea coats are arriving. I’m so in love with the pea coats and jackets made by Guess. I have a black knee length pea coat from Guess that fits perfectly on me. It didn’t needed alteration. It was as if the coat was made for ME :)
Guess makes such sexy high heels. Standing infront of the mirror, I do feel sexy and feminine in them. I am currently in love with the Hondo High Heels in black patent and the Kissime High Heels in Gold.

I LOVE this store. While walking through Valley Fair today I walked passed it and saw the clearance sign out front: 50% off of already discounted merch. I squealed and skipped inside and quickly amassed a bunch of clothes to try on. The ladies that work there are EXTREMELY friendly. I was only holding two things and they started a room for me. I ended up with an adorable pair of skinny jeans for $ 40. Sweet!

The service at this store is truly excellent. I must have walked into 7 – 10 stores at the mall before going to Guess and I was not greeted at any of them — then I came in to look at some jeans and during the course of my browsing, I was welcomed with a warm smile and an offer to help by four separate girls. Four. They were really on their game. After I had tried on a few pairs, another girl knocked on my door (and knew my name — must have gotten it from one of the others) and offered to get me a different size or style. So nice to be taken care like that!
Also a note on their jeans — they have cute styles here and they are pricey, but not outrageous. Generally they go for $ 89, a lot cheaper than True Religion (one of the stores where I was completely ignored) and all the brands they sell at Nordstrom (Hudson, Seven etc.) If you’re in the market for jeans I highly recommend Guess.

Prices aren’t outrageous– and the styles here are fresh and new. The staff are friendly and helpful without being pushy. And they’re not snotty (like Bebe across the way). And they actually DO have really cute SALE stuff, no false advertising here.
Down side… if you’re super-​tall, jackets are way to short, and so are the sleaves. Too bad because they have such an awesome jacket selection. But I’m not going to hate on them because their sizing and cut for other items (including vests, pants) is fantastic.
Maybe it’s just because Bebe sucks so much (making this place look even better) but I figured I’d bring this places rating up a little by giving it an extra star.