Master Automotive

I can’t say enough good things about this place and the staff!
I had a PPI done here on my Cayenne and the mechanic found a couple of things other mechanics had missed– including an oil leak.
I took the car to Porsche to be fixed only because it was still under warranty… Supposedly it was fixed… I then returned to MA for an oil change a few weeks later (way cheaper than the dealership) and they let me know that the same oil leak was still there. I was able to show that to Porsche because MA had sent me pictures. The mechanic also told me that the paint was in rough shape in a couple of places, turned out that that exact area peeled off and needed to be repainted a month later.
I trust the guys at MA to be fair, honest and give me the truth about what’s going on with my car. I will only go to MA, they are the best!

I have a 2008 328i which needed a spark plug, ignition coil, and air filter replacement just for preventative maintenance, as I heard that the vehicle may stall if these parts fail. Waid promptly started work on my vehicle as soon as he opened, then my car was running great afterwards. Thank you, Waid!

Thank you Wade for another great service on my Z4. Master Automotive is my preferred place to work on my car. Why?, because:
1. Wade and tech teams go the extra miles to explain in details the work required.
2. The estimated service/​repair cost is on target with the final invoice.
3. I am able to talk directly with the master tech/​mechanic. Great opportunity to have a deeper discussion with the person that inspected and worked on my car.
4. Local is short distance to my office. I can drop the car in the morning and they will either give me a ride to the office or provide a inexpensive rental car promptly without worrying of missing my next meeting.
5. The repair work is guaranteed.
6. On a more personal, Wade is a good, honest, and grounded person.
I highly recommend Master Automotive and do not hesitate to ask questions concerning your car care.
Edgar H.
U.S. Army (Ret)

One of the best mechanics I found in years.
They are very skilled, professional, and they treat customers with courtesy and respect.
I used to bring my Porsche to the dealer, paying a fortune for the most basic service: finally after long research I found Master Automotive.
This place has very reasonable and realistic prices, and give me confidence that they only do the work that is needed, without trying to change part for the sake of making money.
If you have a European car, I STRONGLY suggest to bring it to Master Automotive.
Alessandro

About four months ago, I brought my Audi in for a diagnostic and compressor replacement; and had a great experience with Wade, Wally and team. When my left signal bulb went out recently, I immediately thought of them for their knowledge, professionalism, personable service and reasonable pricing. I did not have to ask how much it was going to cost.
Being a new mum, I was concerned about how much time it would take as I cannot be away for too long and prefer not to have to rent a car. So I texted Wade and he was accommodating as always and told me I could bring it in anytime and I could wait while they have it fixed. True enough, Wally worked on it right away and had it fixed within 15 mins!
Thank you guys! It was a pleasure having you as my mechanic. I will be back!

Visited Master Automotive last week. My older ML320 had a pesky lock problem, which was preventing the proper (and simultaneous) locking of the doors and trunk. Waid and his smart technician, Wali, properly diagnosed the problem, and the locks are working great again. As always, I recommend Waid and his team. They conduct themselves in a professional, friendly manner, and charge very reasonably.

My family has been bringing our cars to Waid and his team of amazing mechanics for years. I’ve been bringing my 2007 mini cooper here for the past two years and they have done an amazing job replacing my car’s spark plugs and coils, doing oil changes for a fraction of the cost I paid at the dealership, and worked with me to figure out the best way to address the car’s oil burning tendencies.
Waid and his mechanics really know their stuff, they don’t rush to diagnose issues, and do a thorough job. They also don’t try to sell you extra services or other «supposed things that need to be fixed» as I have experienced elsewhere. I live in the East Bay, but I bring my car to Waid in the South Bay because I trust him and his team to take care of my car like it is theirs.
They are super busy, so call ahead of bringing your car in. Waid is a life saver, in that he allows me to borrow a car to get to work while he is working on my car. I wouldn’t bring my car anywhere else.

I took my Mini Cooper here for the first time a few months back. It had stalled on the freeway (spark plugs and coils needed to be replaced). I saved a lot of money for the same level of service I’d receive at a dealership! Roughly estimating, I saved almost 50% versus the dealership.
It was a pleasure working with Waid and his top mechanic Wally. I am looking forward to bringing my car here for all future maintenance and repair needs. Being able to borrow a loaner car is also very helpful and not always available at smaller shops.

I went to this place as it was close to where I live. I have a Mercedes and it was giving me a «Break Wear» notification. I went to his place and asked him to look at it and give me an estimate.
He look at my rear breaks and then told me that, not only that the breaks are in a terrible state, but I have to change the rotors as well; and estimated the cost to be around $ 600. He also mentioned that maybe, the same will have to be done for the front breaks but wasn’t able to confirm. Total Cost Estimation for front and back combined was around $ 1200.
The guy seemed really nice to talk to, but somehow I had a feeling that something was not right — maybe the sixth sense in me ;) I decided to «not» get it fixed from him right there and decided to go to the Mercedes Dealership. When I went there, I was pleasantly surprised that I only spend $ 225 odd bucks to get the rear breaks changed.
The rear rotors were absolutely fine, as opposed to what I was told by Wade (Owner — Master Automotive). As for the front, both the breaks and rotors were fine.
So, all my car-​work for done in around $ 230-​odd dollars as opposed to a minimum charge of $ 680 to a max of $ 1200 quoted by Wade.
I was thankfully saved from being ripped off! But, you guys out there; be careful. You could be his NEXT victim ;))

Very pleased with their work. They’re all about customer service and quality work. I will be returning.

I’m always skeptical when it comes to auto mechanics, but Wade and his staff were amazing. Great customer service and honest pricing. I’d definitely recommend them!

A diamond in the rough! Wade and his team have been exceptional.
I bring my Porsche 997 to them every time I feel like spending money! Porsche maintenance can really set you back, but these guys are very reasonable for the quality and care they provide. They are car guys, period.
Waid literally strolls around the shop on roller-​blades! Cracks me up.
Services performed thus far:
Oil and filter Change
Transmission service
Air Filter
Water Pump replacement
Always a great feeling to trust your mechanic!
Jason A.

I came here for a regular service. Wade is very professional and he takes great pride and pleasure in what he is doing. When deliver the car he walked me through all things done and showed me each part of jobs he s done on my car. Very good customer services, low price and great job done. It was a pleasant experience here. Highly recommended.

So, I went to these guys a month ago because the left light bulb of my car was out, I went once there to ask how much would be for service and they told me it would be around $ 120 for both light bulbs, service included which I though it was an amazing deal, since my car uses Xenon lights, I ask how much time they would need to replace it, answer was: no more than 30 minutes. My husband called and they told him the same thing.
Second time I went there, I called to make an appointment, and they told me to take it anytime, once I got there, they told me they needed the car for two hours to run a diagnostic on it, I said: «Ok, but I don’t have 2 hours now, so I’ll bring it back another time».
In the mean time, I went to another shop to ask for pricing, and I found out it was more expensive, so I came back a third time to these guys, with the two hours they asked to run diagnostics. I called again to make an appointment and they told me again to bring it anytime, when I got there, everyone was out having lunch, and a very nice young man took my car in, but he was an apprentice, I had to ask him for a receipt or some prove they were taking my car in, he just took a little piece of paper and made me write my name, my phone number and what was wrong with my car. He gave me a lift home. it was 11:00 am. Then, I look at the clock and it’s past 4:00 in the afternoon, I call these guys to find out what happen with the car, and Wade (I got the impression he runs the shop) tells me they haven’t been able to replace the light bulb because they couldn’t find the light-​bulb my car needed, that they were around other shops and they couldn’t find it, that they would talk to me in an hour. An hour and a half later, they talk to me to tell me the light bulb and a part «the ignitor» were missing, that since they had to place that too, they would charge me $ 230 dollars, just for one bulb and the ignitor part, but the car wasn’t ready yet. I talk to them at 7:00 pm again, and they tell me they haven’t been able to find nor fix anything, and I told them I was going to get my car, that I didn’t need the services anymore. When I was on my way, they called me again to warm me that they charge $ 100 for diagnostics, WHICH I WAS NEVER TOLD, nor the first time i was there, nor the second, and certainly not when I left my car there. I got there really angry to find out they move the right light bulb to left one just to see if it was working ok. I paid for the $ 100 dollars, and left.
Three days later I took my car to another shop in San Carlos (previous appointment made), and they took care of my car in and fixed everything in 15 minutes, they place the light-​bulb that was missing, and didn’t mention anything about any ignitor part. They charged me $ 160, because of labor and the Xenon light bulb, but didn’t charge anything about diagnostics.
I just hope this is just a series of misunderstandings, since they have such amazing reviews (Which is why I went there in the first place), but I certainly left Wade’s shop with a bad impression and very unhappy.

Master Automotive is the hardest working auto repair shop in Santa Clara County (if not beyond) by a wide margin. Their services (from your initial phone call, until the moment you leave as a satisfied customer) are always consistent. What a great team of dedicated professionals.

Wade and the guys at Master Automotive were super helpful and took great care of me:
— Wade worked with me to make sure they could accommodate me for a BMW prepurchase inspection, even though I kept having to move it.
— They gave me a ride to Starbucks while I waited.
— They quoted any repairs that I needed and gave me a fair assessment of whether the car was a good deal or not.
— They charged a super fair price for the inspection.
— Wade gave me a car accessory as a gift just because I needed it!
— They have an awesome dog.
Thanks for everything, Wade!

I have been bringing in my European cars in to Master Automotive for 15 years and have always been treated with outstanding care. Waid and his crew are top notch and are able to diagnose problems quickly and offer the best shop rates if any other European repair shop.
Recently my Mercedes broke down. I called Waid and he waited until 9:00pm as I was towed from 86 miles away. He gave me a loaner car so I could be on my way for the weekend. He is the most generous and ethical businessman I have ever dealt with. That’s why continue to go to him for for all these years.

Finding Master Automotive is like winning the lottery of good mechanics. I had an older «college car,» a 2003 VW with a bunch of issues, and both Wade and Wally worked with me to get it on its feet again. Exceedingly professional, very low-​stress, and most importantly honest. The repair took a few days (quickly for the amount of problems) and the price was below what they quoted when I brought it in.
The second time my VW broke down, I took it here, and we agreed it wasn’t worth saving this time around… it was just a VW after all! Wade worked with me to find the perfect used Audi, and he spent a ton of time walking me around the car on the lift and through the engine — making sure everything was in tip-​top shape before the purchase!
They’re great to chat with and it’s clear they know German cars in and out. What more could you ask for? Highest recommendation.

Skilled service providers, ethical, hard working, and passionate professionals. Waid, and the entire Master Automotive team, set the bar for exceptional service that is fairly priced and provided in an efficient and effective manner.
Their extensive knowledge and skill have solved significant problems on our Mini Cooper S and our BMW 330i — all at significantly lower costs than the dealership & other repair facilities.
Waid is a gentleman and will be straight with you — good news, or bad news, you can trust him. The services provided by Derek (head mechanic) and his team are top notch at very reasonable prices. They also have very long hours which are helpful to those of us that work crazy hours…
You can’t go wrong with Master Automotive!

Went to Master Automotive because they were offering a special price for walnut blast cleaning the intake valves on my BMW. The shop looks really cramped and crowded but they did a good job cleaning the valves; got lots of before and after pics to prove it.
They also discovered a problem w/​the coolant reservoir and some hoses that had turned brittle because of engine heat and age. Saved me a possible breakdown if the hoses broke and left me stranded somewhere. This unexpected repair doubled the cost of the work but they comped me the labor for the reservoir/​hose work because they were already doing the other work. They charged me a little extra to change the plugs and coils, but reduced the labor cost also because of the other work being done. One of the new coils I bought was defective and was causing misfires. The mechanic quickly identified the defective coil and put one of the old coil back in.
Had to rent a car while the work was being done. I was given a ride over to the nearest Enterprise office (one of the largest I’ve ever seen) and was given a special shop rate. All of the people at the shop were very friendly and concerned about my well being and about getting the work done properly. The shop is pretty far away for me go to just to get ordinary work done but, if you live in the area, I recommend it for maintenance and repairs of BMW and other European model cars that they specialize in.