Babies R Us

I came here with my mom to get a few thing for my baby. While there my son needed a diaper change so we went into this room they have for moms to feed and change their baby. I thought that was fabulous but the problem was it wasn’t very clean (at least the changing table wasn’t). I had to use my baby wipes to wipe down the changing table before I even laid a blanket down because there was so much crusty, who-​knows-​what gunk stuck to it. It was disgusting and looked like it hadn’t been properly sanitized in a long time. Aside from that the staff was nice and the were well stocked.

Went in to purchase a specific nipple for a bottle and they had it. It never fails. Any baby product I can’t find at Target I can always count on Babies R us to come through. But my real reason for posting this review is to praise Emerald’s customer service. I watched Emerald tackle a line of four waiting customers while she answered the phone, answered questions, and provided attentive service. This girl could multitask and get a customer out the door quickly with no hesitation. Great Job Emerald!

This place is a nightmare when it comes to customer service. 90% of their employees are incompetent! I went to return a walker WITH A RECEIPT and they tried to give me less than what I paid… The worst part was that the cashier thought that I’d be ok with it… why would I??? Why would any one be ok with getting $ 52 dollars back when the receipt clearly states that I paid $ 74!!! And then for her to think I wouldn’t notice!!! What an insult! When I brought it to her attention she claimed she didn’t know hire to fix it so she called the manager… WHO was just as much in need of customer service skills…
GO ELSE WHERE!!!

Worst customer service! I loved these cute Koala baby pull on pants in orange/​tan color but only had newborn size. I asked the front register lady and asked her if they had 3 month size. She said «No, what ever we have out that’s all we have.» She didn’t bother to check in the back! This place was empty and I being in busy babiesrus stores and they take the time to check! Well, I put it back and continue shopping around for 25 mins with my toddler and every time I walked by she was just standing there looking at her nails. I went to finish my purchase it was the same employee who attend me. She didn’t even bother to put my few items in a bag! Really?! Ok, so I end up doing it myself! Which, I don’t mind doing but the place was empty!

I went in shopping for my besties baby shower and everything was so easily accessible. The registry kiosk was right up front and easy to use. The store was very well stocked with employees willing to help. Randy was an AMAZING cashier. He offered all options for my rather large purchase including insurance plans. I ended up saving at least $ 100 on my whole bill with all of my savings. THANK YOU RANDY!

I love this Babies R Us. I have been to a few around the valley and none of them seem to compare. It seems to be the most organized and I love the products they carry here. I just recently bought furniture and was helped by the supervisor, Eric. He was honestly so helpful and made it easy to choose the furniture I wanted, setup delivery, and then walked us to the front to pay. He was really helpful throughout the whole process. He also helped us put our stuff in the car. I couldn’t have asked for a better experience. I have never been disappointed at this location and will definitely stay loyal to it.

From Victoria Secrets to Babies R Us basicaly explains where I spend any extra $$ I would have treated myself to now on to my son. I always go in with my list of things I need for myself, breastfeeding accessories ex: storage bags, pump wipes, nipple pads, Yes, Nipple pads and I actually do tend to get the Babies R Us brand which always save me a few dollars and there is no difference between the BRU brand and a name brand — at least to me there isn’t and I’ve used both.
For the most all BRU all have the same stock, the biggest difference between one & the other is the customer service and location. The location of the store from what I’ve seen determins the type of customer service I’ve received and I’ll just leave it at that.
Just like most Babies R Us they have a nursing area which I’ve spent more then enough time when my son was first born. so it was nice to be in a comfortable private area. Dont’ get it confused with Toys R Us/​Babies R Us combined stores do not have a nursing area.

Update: their delivery service through Urban Express is HORRIBLE! Urban Express told me on 4 separate phone calls that my glider, ottoman and dresser were ready. Today is delivery day and the glider is not ready and NEVER WAS! The delivery guy then called me saying no one was answering my door. I had to call my husband to open the door for the guy. Must I have driven the truck too? Ridiculous!!!

I usually visit this location during the late hours. The employees are always helpful. This store usually has sale racks & I have been lucky enough to always have a good experience. I am sure you can find certain products better priced online but I prefer to compare items myself or get first hand feel of an item.

Love this babies r us. I always get the best service and well taken care of. Definitely my store of choice when it comes to shopping for my baby

I have nothing against this particular location. BabiesRUs in general has no variety and is very overpriced. They take advantage of parents that want the best for their babies. I found a better baby store. Its their competitor. I dont want to endorse any one but its obvious which other franchise baby store Im talking about. There’s only two big franchise baby stores here in Santa Clarita. The other store has much more better customer service. They know what they are talking about and are always around to help.

I was impressed with the store and staff. Chris Tort was extremely helpful. He assisted my wife and I and her parents for over an hour. Staff also helped us load heavy items into our truck. We will certainly be going back again. I recommend this place.

Worst crew and managers ever. Every time I’ve visited I’ve had little to no help from the employees. If I had a question they were never to be found or extremely oblivious to their own work place. For the years I’ve shopped here, any issues we’ve had were handled poorly. As minor as to an exchange because my son was extremely allergic to Huggies. I really really wanted to continue purchasing because they are tailored to baby products, mind you, this place is over priced as fuhh. but today was just the final straw.
This visit, I was trading in my old stroller for a new one. I was looking to purchase a Britax. Which was labeled as a regular priced item. My husband and I thought «ok. Awesome. It qualifies. We both love it and its super lightweight.»
When we took it up to the register, the csr said it was a red hot deal item so they could not honor the 25%. Then she called over her manager to see if she can do anything about it. I told both of them if they could do a price adjustment back to full price I would be perfectly fine with that. That I wasn’t asking for 25% from the mark down.(I am fully aware of them being able to do price adjusments because other babies r us have done this before.) This so called manager tells me she could do it but she’ll lose her job… extremely sarcastically. Uncalled for guilt trip much? She also mentioned that Britax is the one who sets the sale price and that she could not go below their sale price. (Is there then a reason why Britax sells it cheaper on Amazon?)
I have never dealt with such ignorance especially from someone who’s supposed to be leading a group of people in a business.
First off, I AM a supervisor for the company I work for. No company will ever fire an employee for $ 50. They would rather praise you if you gain a customer’s loyalty and of course doesn’t hurt if you earn profit for the company.
Secondly, have your price tags corrected. You cannot tell a customer and brush them off if you know you’ve made a mistake.
Third, why lie to your superior saying that «Customer suddenly wants discount on red hot deal items.» If I knew that before I would have not spent an hour and a half testing strollers out… with a 23month old.
The nerve of this woman. and for her lousy way of handling this situation, she lost a minimum of $ 200 sale and a customer who has been purchasing regularly for over 4years. Im closing my account and never returning. I would rather spend a few more bucks to shop with a company that has better customer service.

Fully stocked and very helpful employees, which is great for a 1^st time dad with tons of questions

We go to this place because they have a wide product range and it is very close to our house. However, this place is so expensive and many times, things can be out of stock (Enfamil, milk formula, baby food, snacks, etc.) Employees are always friendly and helpful. They usually dont ask to help you so you’d better find one and ask for help right away if you know you need help before you step afoot inside the store. This store is pretty clean and the parking lot is always empty.

If I could I would give this place a negative rating. I agree with everyone review here… price match guarantee my butt. The manager was extremely rude when we asked him for one and tried arguing with us. And when we gave a coupon he said no. The staff was garbage too. Please don’t waste your time going here. Walmart is right across the way. Unprofessional and should be closed for wasting perfectly good shopping space.

If there is one store that I wouldn’t mind seeing it shut down, it’s DEFINITELY this one! Let’s count the ways and wonder why we allow such a store to exist
1– what you want they don’t have in stock
2– prices are higher for same item sold elsewhere
3– employees are generally untrained with no knowledge of what’s in store
4– speaking of employees, what employees? They don’t exist when you walk in.
5– and if you do find employees, they are rude and ignore customers
They operate as if they don’t want your business. If that’s the case, take your stuck up company policy and attitude out of the neighborhood.

I have to agree with the other Unilocalers on this one, this store is majorly understocked. They had nothing that I wanted to register for when it came to registering for my high chair, car seat, stroller and pack n play. I barely even put a dent in my registry there, I had to do most of it online.
The girl that helped me start my registry was… weird. I really liked their gift bag though. Lots of freebees, lots of Pampers stuff, some diapers and really good coupons, registry guide, a few magazines, a bottle of water, and a really cute reusable bag, amongst other stuff.
Back to the stock problem, I was extremely disappointed that the store seemed big but there just wasn’t anything there that was worth registering for, and I can imagine nothing there for anyone to actually buy. Really makes me wish I had gone to Babies R Us in Van Nuys, which I have heard is a baby super store.

Very disappointed with this babies r us… not of what they have in the store, but customer service is horrible, you literally have to walk around the whole store to find someone to help you, it’s ridiculous it seems they hide when customers come in! they are fully stocked with stuff, and organized, it’s just awkward walking and seeing no employees around. Wish we had a babies r us in Palmdale!

I don’t know what it is, the lighting, the flooring, the poor service or the huge understocked layout, I really hate this store.
Yes, yes, I know what you’re saying, I’m an expectant father and I don’t like baby shopping. That is definitely not the case, there’s nothing I like more than researching and interacting with the products that will soon allow me to care for, confine or transport my child. The confine part is most important! After visiting other baby stores, and seeing how it’s supposed to be done it’s easy to see where this store has it all wrong. First of all this particular store carries a large assortment of pretty much 3 brands, Chicco, Gracco and Fisher Price. What they do carry from other major manufacturers is one maybe two models of their product lines. Their staff has been pretty much non-​existent in the 4 or so times I’ve had the misfortune of being in the store, and god forbid you have a legitimate question, because most of the staff just didn’t care, or care to know.
There’s better baby stores for sure, even the remodeled Babies R Us/​Toys R Us store over in Stevensons Ranch sports better selection and service.