Big O Tires

Generally speaking, I don’t care for tire stores. This store has proven reliable and accommodating with their warranty follow-​up. I will certainly be back the next time I need a new set of tires.

Excellent service. My daughter bought her rims there and they completely took care of her. Highly recommend this place.

Cheapest price around for 2 front tires on my Lexus IS 250.
Decent priced full synthetic oil changes.
Friendly Service.
Clean Waiting Room.
Notified me of a few other issues on my car without the pressure to buy.

I posted a review on ⁴⁄₇ about this shop pushed us from spending under $ 200 for 2 tires to spending $ 360+ for 4 tires. Here’s the business owner’s reply:
Comment from Greg C. of Big O Tires
Business Owner
4÷11÷2016 Dear yuan, your husband been coming here for along time now. We did numerous service on his car and never had a problem. You had 3 bald tires on your car and since there was a promotion going on buy 4 for 360 it was a great deal as we explained to your husband and he also agreed. You were ask to leave the store and to your business elsewhere after you stated arguing with your family in our show room and then other customer started complaining about you. Any sales or promotions we having going is offered to our customer
If I know how to reply to Greg’s message I would but I don’t know how, so I’ll just have to post this. First of all, I’m not going to discuss my husband’s opinion of your shop with you. Not all positive is all I can say. He goes there only for certain service. It was my mother-​in-​law who wanted to save some money and suggested to go, which resulted in her spending more than she planned. Here’s the message to Greg: When you promoted the third tire I believe you already knew that I was not happy, why you even started pushing for the 4^th one? How about you looked at the situation and say «Ok, maybe just two today, but you have the third one that’s in bad shape, and I suggest you to replace it soon». In stead you just kept promoting and clearly aggravated the situation knowing I was already very frustrated. And I was not supposed to complaint? And when I did, it was you who decided to kick us out. There were one woman and two men at presence and nobody said anything before you asked us to leave. To say you asked us to leave was because other customers started to complaint is a complete LIE! It was me who didn’t want to make a bigger scene and left. So now not only you were aggressive but also you’re dishonest! Just look at other feedback. It looks like I’m not the only one who gave bad review. If you still didn’t realize something wrong with your approach to your customers, you WILL keep getting bad reviews. Look, I understand that it’s not easy to maintain business, and I want you to have good business. I hope that you could be more sensitive to customers will, in stead of only thinking of making bigger sales.

We’ve taken all four of our cars to Big O Tires and they never fail to take care of whatever is needed. I usually go to Brandon because of his integrity and honesty. He really knows how to look after his customers. He’ll go far and beyond to make sure everything is taken care of in a timely manner. As long as he’s there I will continue to patronize this business.

Had a flat tire and called to see how long for them to replace it. I was told one hour, it took two and a half. There were others waiting a long time also. We had to endure «the owners» yelling in the office at each other over the labor hours. Not going back.

Had to replace a valve stem on a wheel. Pep boys said they could not help me for at least 2 hours, another tire store said over an hour. I called big o tires and spoke to Brandon. He told me to come in and he would get it done quick. Brandon took care if it super fast and charged a minimal price. I was in and out of there in 15 minutes! I work in the automotive industry and they took very good care of me. Great job Brandon! Thank you!

This is the most unrespectful oil change place I have ever been to. First, they trick you into coming there by having coupons that they basically don’t apply. They will say every car takes different price. So, they will pump the price in order to dismiss whatever the value of the coupon is good for. Then after I still agreed to that rate, which it was basically the same as with no coupon, the manager tells me to pick up my car at 5:30 pm only to realize they did not do any work on it. The manager did not even apologize. I took my car and left to never go back there.

Impressed with the friendly and knowledgable owners. They always have a smile on their faces and I appreciate their honesty. From my brakes, windshield wipers, fluids and oil changes they are thorough and quick. When your time is valuable it’s appreciated to have owners like this that take pride in their location and service. Even the location is convenient.

These people are crooks! Don’t trust the 5 stars reviews, they are fake. I went there to change 4 tires. I asked the guy for the cheapest tires, he told me 60 bucks, then i asked him for the cheapest tires that are also good for the rain, he said 89 bucks. I said ok the the 89 bucks. These clowns put the 60 bucks tires on my car and made me pay for the $ 89 ones… How do I know? The next day it was still bothering me so I looked online from the brand and size! Since there is no prices on their website, they can charge whatever they want for whatever they want and you can’t really prove anything… On top of that, these thieves charged me an extra 100 bucks for «a free alignment». Of course when I asked why did I have to pay for that he said «the alignment check is free, not doing it». BS! When I was waiting for the tires to be changed, the dude called me to tell me «hey, we inspected your car and we noticed the engine blocks are broken, do you want us to change them?», from that point on, I knew they were crooks, the car came out of maintenance two days before that and there was nothing wrong with the engine mounts… Anyway, these a-​holes ripped me off charging me 600 bucks for a job that would have been 350 max.

For some reason at either Thanksgiving or Christmas we need brakes or tires… ba humbug! This was the closest tire shop to my boys school who could accommodate our special tire request… long story there. All the employees were nice and helpful. Their prices were average and we had a very good experience overall! Thank you!

I’ve been going to Big O Tires for my oils changes, tires, you name it pretty much everything the last 4 years. I recommend them. The service is top notch, prices are competitive and there honest. I don’t feel like there trying to sell me on repairs I don’t need when I go in. They actually show you a concern or something they see that maybe need work and they don’t try to push for the sale. Just make you aware. The staff is personable too. Thank you Big O Tires.

All the negative review here I went to them looking for a tire the other day they asked me questions and started throwing out random now remember most people like me or anyone we know what prices are I don’t know who I spoke with there but the guys prices were way off and they wanted to charge me to install and mount the tires wow good idea they were trying to rip me off
Buyers beware this place they try to take advantage of you if I didn’t do my research they probably would have have made me pay almost double than what the prices were I just went down the street and bought the Tyres from Another tire store I showed them what I was looking at and they had them in stock
DO NOT GO HERE THEY TRY TO RIP YOU OFF!!!

Good guys. Polite, straight forward, minimal BS. Not the cheapest prices, but they do quality work.

I always go there for anything with my car. I always ask for James, he is the best, he goes above and beyond what’s needed and he is always being honest. Thank you guys so much for all your help and keeping my car running smoothly.

Fast and easy tire repair. They have great service. Brandon at the front desk was awesome! Will definitely be back!

What a great place! Let me start off by saying alignment checks are free, i needed 4 tires on my wife car after finding out there was steel cords coming thourgh the tires, i pull into big o and they pulled our car right in and showed us the tires– my open and i said omg. Well they replace all my tires. They also did a free alignment check and it turns out my alignment was fine. thanks guys

See Tommy. Great service. Easy to deal with. He took his time to go over my needs. He treated me with the upmost respect. Trustworthy. And in my book that’s huge! I took my Dodge in for a full service and he didn’t do an oil change because he said it was just done and didn’t need it. I forgot my husband had taken it in last month. He could have just done it and I wouldn’t have been the wiser. Integrity. That’s hard to find in a mechanic.
Bunny V

Outstanding new ownership. Could not better we have had 4 jeeps and cars fully services tires replaced brakes water pumps and special order 4×4 work done and every time it has been a fully honest experience. We will not go anywhere else

CROOKS! Any five star reviews are for $ 20 coupons they offer at the door beware!!! Come to find out the work wasn’t even done read the entire story! All I can say I am a woman so they tried to get over on me and I knew it from the reviews they had on their old Unilocal (which they somehow was able to erase) I had a warranty on my tires which they did prorate the new tires under the warranty charged me $ 320 for 4 tires which that was the prorated price. They charged me for 3 tires gave me one free and a free alignment great deal right??? WRONG! When I left the parking lot I noticed my car pulling to the right. I went back and was told they were supposedly unable to do my alignment right because I have a Benz so they needed a part to do the alignment. The guy that test drive the car with me when I got back told me he told time his boss that it needed a part and tom said don’t worry about it just do what u can. At first Tom said He had no idea it needed a part if he knew he would’ve called me. I told him that was a lie that his employee told me he told him and he was trying to put it all on the guy working there. When I told him that he got upset and Said oh well just because he told u that I will order the part which also makes me think he slave drives his employees as well. I told him I cane to him because he was offering me a good deal which included an alignment not half an alignment. Mind you my car has been aligned in the past and never once pulled to the right) Supposedly he orders these parts for my car he knows I am a busy woman between my husband and 3 children finding the time to come in to this place wasn’t easy. He tells me the part will be there in a few days. Fine… I come in the following week he tells me it will take a couple hours I drop my car off at 11:45 am run errands get a phone call from him at almost 6 talking about I need to keep your car overnight … At that point I was pissed I told him I am contacting a lawyer that he knows how busy I am because it took me over a month to come in to get my tires in the first place, so trust he knew. After threatening him with a lawyer he told me that he wasn’t helping me with anything he would not do anything to my car. I went to pick my car up with my husband who was also pissed. He claimed to have worked in my car for multiple hours putting one bolt on one side which that was a lie! That bolt was already there the mechanic actually showed it to me. I also called corporate on my way to him which was closed so I left them a message. When I got there they were prepared to just hand me my keys after being there for about 30 minutes going back and forth they gave me a refund just because they knew what this would do if corporate was to find out. They can’t have too many complaints or they will get shut down don’t forget the 1 star rating they had with hundreds of complaints on the Unilocal account they deleted.
So now I am here with free tires brand new tires and half an alignment shouldn’t feel too much vibration right? WRONG! My car was shaking all over the place so I took my car to my father in laws place who is a mechanic and sales tires so he balances them the whole 9! Tom from big o charged me $ 20 per tire to balance all 4 well he only balance 3 and the one he didn’t balance was the front right tire which explained the pulling to the right side and they horrible vibration!!! DONT GO HERE AND IF YOU DO AND SOMETHING BAD HAPPENS I WARNED U!

This was another name but now listed under Big O Tires on web and phone. You can check the reviews under Santa Clarita oil or tire for the other reviews.
You should make an appointment so not waiting that long. Coupon on website for this location was $ 16.99, but end cost with disposal and tax was $ 22.47. Not bad, but a average but I would go here on over Jiffylube.

Great customer service, got new tires fast and also offer to give me a ride to work so I wouldn’t be late. I been to other places to get prices but what convinced me is the customer service and willing to help me to get me since already of places don’t offer transportation

I bought tires here originally and the experience was not too terrible. I received coupons in the mail for an oil change so I decided to give them a try with other auto services, BAD idea. It was recommended that I get a transmission flush and so I did. I drove home and transmission fluid leaked all in my driveway. I drove back and they said they forgot to tighten the bolt. They said they had made sure the fluid was back to its level but all they did was tighten the bolt. They gave me a free oil change because of the poor job they did so I decided to cash in the oil change 3 months later. I thought that maybe that it was a honest mistake and they would do better on the next auto repair. As soon as they got my truck on the lift for the oil change they called me over and assured me that my rack and pinion was cracked and steering fluid was leaking (even though I didn’t see any oil stains on my driveway) and I had to replace it. When I suggested that I would have a second opinion elsewhere, they «highly recommended that I should not drive because it was unsafe and my steering could freeze and I could lose control of the steering.» They quoted me $ 900 max with the labor included. $ 1300 later, I was driving home to metal scratching and my wheel vibrating vigorously. I called them immediately and they said they had took it for a test drive and it was fine. My husband took the truck back the next day and they forgot to put steering fluid! The brand new rack and pinion was scraped and when telling them they should replace the new $ 1300 part, their response was «we can paint it for you, if that is the issue.» We will NEVER be back and will tell our family and friends what a terrible experience we had. Do not come to this place. They don’t know anything but maybe tires, and even that is a long stretch.

I went next door to Oil Stop to get an oil change and they noticed I had a flat tire. I had really no option than to come next door. It turned out to be good luck, since normally I have pretty bad luck with this type of stuff. They took in my car right away and notified me it was just a hole and they can patch it up for me. I’m happy they were quick and didn’t have me wait for ever.

I have been going to this place for a few years for oil change, tires, and some other services. My experience with them has been very pleasant. I feel that they are always honest with me.

I’ve been here twice for tires and an oil change. The manager is courteous and the shop is clean. My new tires stayed on the car, so I think they did a good job of that. ;)
I’ll come back for my 5k Mike rotation and 10k miles oil changes. Quick and easy.

don’t let the new name fool you. it’s still big o tires at heart. i only came here to have my tires installed since they are the closest
affiliated installer in the area. these fools broke one of my tpms sensors while installing my tires and had the audacity to charge me to replace it.
while tread depot has amazing deals, next time i’ll definitely have the tires shipped to my house and bring them over to PACC Auto (5 stars!) next door.

This place is great! I had a burning smell coming from the engine last Sunday. I pulled into big o tires to find what going on. There was a plastic bag stuck on my exhaust pipe and started melting. The guys there cleaned it off and didn’t charge me a dime. Thanks guys. I will tell all my friends and family about the great service I received.