Premier Pools and Spas

I had my pool built by Premier Pools about 10 years ago. I’ve had many issues over the years but don’t like to give negative reviews. But today that changed. I just found out that my pool heater is broken and needs replaced. My home warranty company won’t cover it because the gas meter is the wrong size to support it and the gas line was improperly installed and full of condensation.
Rick at PP never contacted the Gas Co to have them come out and put the proper size gas meter to support the pool heater along with the rest of my appliances (news to me). Since the Gas Co does this service for free, the only excuse for him not taking care of this is either laziness or incompetence. I’ve also had major drainage issues under his concrete work for years as well. I spent a couple of thousand dollars a few years ago to partially fix some of these issues. Now I’m looking at having to spend a couple of thousand dollars more to fix another drainage issue. And the layout of the pool equipment makes no sense as well. When I need to physically access the pool heater to adjust the temp, I have to climb over equipment that should have been put in the back.
I’m sure there are other problems I don’t even know about. I’m just hoping that whatever I discover doesn’t cost me several thousand dollars to repair like it has already for a new heater and the drainage issues I have.

We have used many contractors since moving to the SCV to do various work on our house. When we decided to put in a pool we thought we had done our due diligence in finding the right contractor for the job. I am sad to say that we were wrong. The communication from Rick is poor at best. Most of his subcontractors do a great job with the work they do and that is really the only thing that made the job bearable. There are far too many details to go into in this review over what happened throughout the course of our job. It is enough to say that if you are contemplating a pool, look into another company to do the work for you. If I could leave zero stars I would. It was extremely unpleasant.