1st Priority Pool Fence

When we purchased our home in 2010, this was the first thing we looked into as we have kids. The owner Chris came out to give me an estimate, and seemed very nice and personable. We signed a contract that day, and a week later they installed my new fence. A few months later, I decided I wanted to go with another gate, so I contacted Chris. He came out and quoted me almost double than what I paid him for the previous gate! I pulled my estimate to show him, and he indicated he would match the price, although he did not seem too happy. He than went on to blow smoke, indicating the factory was out of my color, and it would take 3 – 4 weeks to get one. I explained I still wanted to proceed with my order. At that point, this guy simply vanished! I called to check in after 3 weeks and left a message, with no return call. I than tried him again about 2 weeks later, with the same result. At this point I realized he did not intend to call me back. Not a good feeling from a company that offers a long term guarantee for their product. Fast forward 12 months, and we started to have product failure. All the caps on the top of our fences started to turn black and melt and the meshing had calcified, even with regular cleaning. Additionally, there was alot of stretching on the ends, due to the install in my opinion. This was one thing Chris stated he would fix, wen he came out to install the new gate that never happened. For a product that will cost you at least $ 1K+, please be sure to do your research. I am now considering purchasing a whole new system from Lifesaver, so we can enjoy our pool and backyard. I would strongly suggest staying away from this company and their flaky owner and poor product. Be sure to do your research prior to making this type of investment.

Called, left voice mails, and emailed over 3 times. Never got a call or email back.

I had a pool fence by Guardian. It was great. But, I needed a higher fence to meet some requirements by the state. I needed it done right away, and both Guardian and All Safe were busy. I went with a company called Baby Guard out of Irvine, CA.
Long story short, the fence was terrible. This is putting it mildly. You can search for this review and a youtube video I made about this ordeal if you want. Eight months after my pool fence was put in, it was falling apart and was unsafe.
Imagine my surprise when I got a message from Pool Guard Fence company. I had never heard of them. They have been around a long time and have distributors and installers nationwide. They had seen my youtube video about my fence problems and wanted to help.
They are affiliated with a non-​profit and wanted to donate a new fence and installation to me. I found this hard to believe, but they had Chris call me from 1^st Priority Pool Fence. Chris came out and met me and showed me their product.
Right away, the difference between their product and the Baby Guard product was clear. They mesh appeared more sturdy. The Pool Guard mesh is made in America and ASTM certified. A huge difference is the gate. I have seen the gate from Guardian, All Safe and Baby Guard and I think the Pool Guard gate is the best and most secure design. The gate has a rigid «U» frame, so it is very strong.
But a big part of a pool fence is the skills of the installer. My Baby Guard fence was lopsided, crooked and pulled out easily. So, I was hopeful that Chris at Pool Guard could do a better job. I certainly hoped so, Chris at Pool Guard was licensed and insured and provided me with all this information. The Baby Guard guy lied and was unlicensed and uninsured. So, I went ahead and had Pool Guard do the work.
Well, what a huge difference a qualified installer makes. My new Pool Guard pool fence was perfect. Everything was straight. The mesh was tight. The fence could not be pulled out when everything was latched together. Once unlatched, everything came out easily. This is the way a pool fence is supposed to look. I finally had a fence I could trust to keep my kids safe.
On top of this, the fence manufacturer contacted me afterward to make sure I was pleased and the fence looked great. I spoke with them at length, they really keep tabs on their distributors and installers to make sure there are no problems. This was a refreshing change from Baby Guard who never bothered to respond to me letter outlining the problems I had with the fence. Remember, the warranty is only as good as the company standing behind it. In this case, Pool Guard is top notch.
If you are looking at Pool Fences, be very careful who you use. I made a huge mistake in trusting Baby Guard to install a pool fence for me. Thankfully, Pool Guard came along and fixed everything for me. I could not be more pleased with my Pool Guard fence.