T-Mobile

********************************************************************************************************************************************** Beware of Fraud Unilocal created by these employees****************************
I had a VERY bad experience with the representative, Shelby. My new, not even 24 hrs old, LG G5 that I bought at another location started faulting. So, I contacted the original location and asked if I can just go into a T-​Mobile location closest to me. They were VERY professional and told me that they would prefer for me to take the phone back to them however, they also did not want to inconvenience me since I lived 30 miles away from that store so they did confirm I was able to walk into ANY T-​mobile store near me. (Read my review for the T-​Mobile at the Glendale Galleria store). So, I went to a T-​mobile store on Soledad and the gentlemen that was the only one there, turned me away and told me to go to a «T-​Mobile Corporate» store. I didn’t know what that meant but I followed his instructions. I was on a time crunch since it was my lunch hour.
I arrived at the T-​Mobile store at the Golden Valley location and was quickly assisted by Shelby who looked like she was on something. Very loud and obnoxious. Did not care for my privacy at all! I told her my situation. Told her who I spoke with and how I was turned away at the other T-​Mobile on Soledad. Shelby basically looked at me and said, «I’m sorry but I can’t help you. You need to go back to the «Authorized Dealer» store. Look, I understand there are branch off stores for every business. But at this point, I was getting the run around and I told Shelby that. I asked Shelby to call the Soledad office since they turned me away. Shelby did not want to call. I asked why. Shelby said, «Because, even if I call, that wont do anything. It’s better if you just go.» I told Shelby that I did not have time to be driving around town. I practically begged her to call. Finally, she ATTEMPTED to call from her cell phone. She called 3 times and told me, «Sorry, they aren’t answering.» I then told Shelby to contact either Seth or Brian that the Glendale location. Again, with a sour puss face, the told me that, that would not do anything. Again I begged for her to try or I was just going to call in front of her from their phone since I was driving around with an inoperable phone. Finally she agreed. Once she got on the phone with the Manager, she was EXTREMELY nasty to him… IN FRONT OF ME! Now, as a professional, she should not have said certain things in my presence as a consumer. The call must have lasted 5 minutes max before she abruptly hung up. Once she got off the phone, Shelby smiles at me and said, «What a JERK»! Shelby then proceeded to say that unfortunately, she had no manager on staff to authorize the exchange. WHY THE HELL DID YOU NOT SAY THAT IN THE FIRST PLACE!
OK, this is where the fun stuff starts. After finally getting my phone exchanged with, yet, ANOTHER T-​Mobile, I received a call from Raymond… from the Glendale store. Raymond asked me if I had gone on Unilocal and posted a negative review. He was very confused if it was truly me that posted it. I told Raymond that he was the only T-​Mobile location that i’ve had a positive experience and that I would not post something negative. Raymond told me that there was an ‘Antonio M’ that posted a negative review, THE DAY AFTER I PURCHASED the phone in Glendale, 05÷09÷16. I then started to freak out and got high anxiety because I’ve been a victim of fraud in the past. I immediately told Raymond that, that review was fraud! I told him to report it to his managers. That is a defamation of my character and disseminating lies by an employee! Raymond immediately told me not to worry. That he would report it and asked me if I needed anything further, to only contact his office since there were various concerning issues with Shelby and the other T-​Mobile stores.
I only hope that there is no negative impact with my name attached to the fraudulent account and review made. T-​Mobile, please contact me regarding this concern. I have screenshot the review in-​case it is taken down by the culprit and have contacted several attorneys for legal advise.
Thank you.
Antonio M.

The absolute worst service in this store today! 3 associates who did not know or understand their job! I pay monthly for insurance yet in the store after making me wait while 3 different associates tried to help me and I say try very sarcastically, did not understand how to help! They did not know how to process their insurance plan. Finally they had to call customer service and they were rude! I left not being helped and drove straight to apple and they fixed my 6 week old phone with no problems in less than 25 minutes! Do Not Go To This Location EVER!

I can’t even begin to express my anger with this store! But let’s start from beginning. I went there a couple months back and started up a new plan, paid for my phone in full and bought an expensive case as well. Almost $ 1,000 later I left. Fast forward to today. I took my phone case off to clean it an noticed it was already falling apart!!! Oh heck no! I spent $ 60 on this! I called the store and an incredibly nasty woman named «Genesis» answered, I told her my story and her response was «well if you registered it with the company when you bought it, they would replace it» I laughed, because clearly telling me this after the fact doesn’t help me. I told her that information would have been useful when I BOUGHT THE CASE. She snorted and said «well that’s all I can do» … Seriously? I spent that much money with your company and your this rude? The woman then hung on me!!! What the heck are you doing letting these people work for your company???

Talk about annoying, I asked this girl Genesis about turning in my 6 back and she said I could pay it off for like 190, I asked her multiple times if she was sure and to double check cuz it didn’t sound right. She assured me that it was right… okay cool I’ll pay them off. I called my mom and told her to deposit money in my accounts so I could pay for it. THEN when it comes to paying she’s like oh I made a mistake it’s 5something. Wtf how does this for up like 300 and I’m more upset that they didn’t do anything to fix it. Like I asked you 200 times if you were sure and you said yes. You messed up how is that my problem!!!
So annoyed with this customer service here.
Workers don’t care about you, they act like your doing them a favor. Umm last time I checked me paying my cell phone bill pays your paycheck.
There was another employee named Chester. He was so so at first but after he said I was fumed he helped a little more than the other one. He was really nice. He helped out as much as he could be then again no manager that can actually do or change anything. But all in all Chester was good. It was mainly Genesis and the manager that’s practicly MIA
The manger is a joke. You have a customer that’s upset, where are you? And why aren’t you stepping in?
I’ve worked in retail and customer service. And this is so NOT prime customer service skills. Oh and mind you’ve I’ve been here fore like 3 hours and still nothing.

2 people in front of me 2cashiers open 2 people getting help and 1 cashier available but one guy talking to a customer for 20minutes about what instead of helping someone? His name is Richard the manager talking to someone hopefully he’s on a break, because there’s 3people in here including myself and I’m African American so far I see someone comes to work that doesn’t want to help the customer. (Under Cover Boss where are you).zachary helped me out.

I hate buying cell phones and switching carriers. This was such a pleasant and dare I say fun experience. Cecilia was so helpful and knowledgeable. It was so easy, no hoops to jump through and I am so happy with the rates and service so far.
Cecilia answered every question and had a great answer immediately. She didn’t have to ask the manager, she knew what she was doing.
Seriously, this location was amazing!

Extremely rude. These people could care less about their customers. We walked and went to Verizon. You get what you pay for at t mobile. Nothing…

This store and the employees that work here are great! Every time I have come in they have been so nice. They greet everyone and always have a smile on their faces.

Do yourself a favor and drive to Long Beach, take a shit behind a bush, feed the ducks, mingle with the homeless, eat a panini, and come to this store and the line will be just as long as you’d left when you first check in. This was the longest wait I ever had to experience to be helped. This line puts the line at space mountain at Disneyland to shame. The employees notice the long line and continue to mingle with customers without helping others. You can jerk off in the corner next to the iPhones and they still wouldn’t notice you there. Seriously, don’t come here unless you have all the time in the world and own a lawn chair to bring along.

Came in to upgrade my phone from the HTC one S to the iPhone 5s. Sergio walked me through all of the specifications of each phone (since it’s all gibberish to me) and I found my dream phone… which was NOT the iPhone at all. Based on what I wanted, and what I described, he actually sold me a less expensive phone because it met my needs– not because he wanted to push the sale. Really appreciated knowledgeable and honest advice.
There is a lot of foot traffic at this location, so prepare to wait a few minutes for a sales rep! Even though I had to make a $ 300 down payment, I left really satisfied with my phone choice!
I’ve had some pretty bad experiences with reps from other stores over the last few years, and Sergio is the best. If you get him, you’re in good hands.

This review is for the 19 215 Golden Valley Rd, Canyon Country, CA 91 387 location. And I wish I could give this place a negative star.
I went into the store around 3:30PM on a workday thinking that I won’t have to wait in the line. There were three reps at different sides of the store who were talking to either customers or their friends. They all looked at me but didn’t say a word. No greetings, no «we will be with you shortly»… nothing. I waited, wandered around the store for about half an hour. None of the reps said a word. They all seemed too busy chatting. Finally, I left after half an hour of being ignored. And as I was leaving, still not a word from any of the reps.
The manager of this store should be fired right away as he/​she has clearly no idea how to either manage a store or the employees.
As other reviewers mentioned here, the staff at this location has no customer service skills.
I have been using AT&T for years. I must admit that AT&T staffs at the local stores are way more professional than T-​Mobile staff. I was thinking of switching to T-​Mobile to save some money, but after seeing how unprofessional these staffs were, I am now having second thoughts about T-​Mobile.

The customer service at this location is a joke and nonexistent. They are rude and could careless with what you have going on with your phone. Each time I ask a question they seem to give an answer that would avoid them doing any, even typing on a keyboard. Every time I have left that store I have left pissed off and annoyed.

This location commits complete fraud. Going over my bill, they added insurance to both of our lines at $ 7.99 a month, even though we made it very clear we did NOT want this add on.

I did not receive an ounce of customer service at this location! I went in asking about my battery and a signal booster and all I wast told is that they could not help me, but I should upgrade my phone. No way! I went to another t-​mobile store on Valencia Blvd and they were so very helpful. Don’t go to this store they could care less about you or your phone problems.