Autozone

Needed a few parts for my 1990 Camry (chilling at under 90k miles) and Eunice was great. Jonathan also pointed us in the right direction when my boyfriend and I wanted to grab a few extra things. Quick and easy check out, and awesome service!

I had check engine light on my Tacoma. I thought (correctly) it was a leaking gas cap, but Eddie and the other clerks helped me confirm and resolve without an expensive repair shop.
A lot more customer care than I was anticipating from a big chain auto supply.
Good job auto zone!

Every single time my car is acting up I bring it right over here and have the guys take a look. They usually know what is wrong or recommend me to a shop that can help. Went there today with a taillight out and they replaced that and topped off brake fluid and power steering fluid. Such awesome customer service. I will always come back!

I have consistently had excellent customer service at this location. They have gone above and beyond in assisting me with my purchases.

I’ve tried them three times as my only after-​hours option and found clerks with little knowledge and higher prices than any other store in town. And to top it all off, a cutthroat and cut-​rate corporate business model that planted this store smack in the middle of a half-​mile radius to compete with over seven LOCALLY OWNED part stores, this operation does not deserve our business. Try Santa Cruz Auto Parts or NAPA Santa Cruz a few blocks up Soquel Ave for real, professional auto parts experience.

I needed to change my license plate, but one of the screws stripped, so I needed new screws and a way to remove the stripped screw. I’ve always found AutoZone in other parts of the country to be helpful, so I decided to try AutoZone in Santa Cruz, too, even though there were other auto parts stores closer. I called ahead and the employee I spoke with answered my questions, including if I could bring along my well-​behaved dog (yes!), which I very much appreciated and is something I take into consideration when I choose between businesses.
At the store, Brendon helped me select the right screws, provided a screwdriver at my request to remove the unstripped screw, and then successfully got the stripped screw out with a wrench, even though it wasn’t an easy task. I really appreciated him going above and beyond. That’s the type of service that will keep me coming back to AutoZone and recommending it to others!

This store is excellent! The people are friendly and professional. Julio was awesome. He changed our break light bulb and even showed us how to do it for next time. He had to go back into the store for a tool and he was very patient and professional. This store rocks! Thank you Julio!

The employees are very kind and helpful! They’re willing to help you change your batteries, headlights, wiper blades and anything else they can fix/​figure out in a parking lot. A+ for the service, and A++ for Brendon (one of the managers) — Not only is he helpful, but he’s cute! ;)

I was helped today by an employee named Will who was very helpful. I used to go to O’reilly’s, but their employees don’t seem to give you the time of day and their store is pretty unorganized. Autozone was clean, organized, and the employees were very helpful. I’ll definitely be going back.

We needed a rebuilt alternator and they had it for $ 70, same price as oriellys but cheaper than winchester. Mostly knowledgable staff. Large selection.

My favorite auto store in sc now. Glad this placed opened as the oreillys has been a little down hill since the kragen buy out. I really like their selection of wash and wax accessories and the staff are friendly. I havent tried any of their auto part or accessories since my car hasnt broken down in a while, should clarrify that. The staff always seem friendly. If you purchase 20 worth of items 5 times you get a free $ 20.

This chain store is often your only choice when in need of parts — especially on weekends. Last Sunday they came through like champs with discs and rotors for a 2001 Tahoe. The salesman was on the ball, and I was in and out quickly.
Two days ago I had the weekday experience. The manager was on duty, and refused to make eye contact, respond to verbal questions, ring up a sale, or help in any way. Their «specialty screws» — just normal automotive screws — were so disorganized, I found myself moving items to the correct location just so I could look for what I needed. It turned out that what I needed was out of stock, but only because the space was filled with other items, and therefore never noted for re-​stocking.
The manager really made it an irritating and frustrating experience. When I asked for help, he literally just stood behind the counter doing nothing for 5 minutes, only «helping» when an employee finished with another customer, telling him to come over, telling him to help, and we walked the 3 steps to the rack of screws. YES — 3 STEPS. This occurred again when I tried to pay. A 10 minute wait because the manager would not ring up a sale, and then another 5 minutes for the manager to walk over and help the new employee accept cash for a $ 6.00 purchase.
Manager needs to GET OVER HIMSELF — or get out of retail work. The employees were helpful– THEY get 2 stars.