CannaCruz

AVOID! They did not tell me that they do not have a return policy when I signed up. Of course they sold me a salve when I asked for a cream. So I went in there thinking there would be no trouble exchanging it. Wrong. The owner came down and was a complete jerk, failing to offer a ‘sorry for your trouble’, rather just staring blankly at me and telling me they could not take it back. So I explained that it was sold to me as a cream but it is a salve. He finally said okay, I ‘ll give you a store credit. But when he did he only made it for $ 8, when the salve cost me $ 15, as though he was trying to upset me (they do not carry any other creams or salves there I learned, forcing their own product upon customers). I became upset but never cursed or was demeaning towards him although he was trying to play games with me. After I complained some more, something his idiocy made me have do, he gave the $ 15 credit.
So, I just went there now to use the credit with the intention of never going back there again, but he refused to let me use it, lying to me. His own poor attitude about providing customer service and playing games with the price is what led us to this place, and yet this terribly arrogant person made me come all the way down there for no reason — the OWNER of the place. A culture starts at the top, and this is why all their employees are stressed to the max. They provide a lot of scientific data about their strains, and act as if they know better when in reality they do not. The fact they insist on selling only their brand of salves (the owner told me he has tried «all» the other creams and salves out there and that they do not work, which is totally a lie, there are many that do and I have a bad injury) says they are arrogant. He wants to be right and not be questioned, which makes him a difficult person to deal with and someone I choose not to do business with. Prices are way too high. The product is only okay and can be found at other dispensaries for a fraction of the cost. AVOID, you will thank me. Try Creekside Collective in Boulder Creek, the best!!! Or Granny Purps in Capitola. But save yourself the headache of dealing with a company who has ZERO INTEGRITY and obviously does not care about the very reason they exist: to help patients with medical conditions get the meds they need in a way that makes them feel good about their purchase.

Very friendly staff went over all the stuff since I’m a noobie it was much needed. A lot to choose from good range of prices. Nice place I will be back!

Awesome staff, from the security guard to the bud tender. And a great supply of edibles. Some of the herb looked overpriced, but I didn’t buy any so I can’t comment. And they have their own parking lot which is awesome.

Best arround! I love this place the staff is friendly and very well educated about there product. The manager i met is a sweetheart! I have yet to find a complaint about this dispensary, and I will easily drive 30 minutes from my home to visit. They have a wonderful medicine that fits my needs every time.

Cool staff, alway top niche medical products, best variety I have found. I always go back here, and you will too as they are one of the best choice in the area.

Best experience so far at a dispensary! My budtender was educated about the product and answered all my questions, I will definitely be back next time I am SC to visit my daughter.

great place… small but plentiful. Good variety of edibles and high end chocolate!

This industry is suppose to pride itself on compassion. However visiting this collective wasn’t a pleasant one. Their concentrates are unbelievably harsh. The flowers are decent. The customer service suffers tremendously. I never felt so uncomfortable and out of place then being at Canna Cruz. After informing them I work in this industry you would think it would change their obnoxious behavior and attitudes but it seemed to annoy them more. With the huffing and hissing coming from the employees. You should try retail if you’re going to be rude and unhelpful. When it comes to medicine you NEED to take it serious or find someone who’s eager to help out a fellow patient find the appropriate meds.

Horrible service and no industry discount?! No parking either and they accept 18 and up so there are a bunch of loud kids. Save your money.

Visiting from San Diego. Real professional environment. Was welcomed as I walked in. Blows any Med center in San Diego out of the water. Selection was top notch and the service was impeccable. I know where to go when in Santa Cruz. thanks CannaCruz…