Office Max

This review is for Erika in the printing center. I had a project In August and she was extremely helpful, patient and positive. I was so nervous I wouldn’t be able to do the printing how I envisioned and Erika didn’t quit until it was right. Thank you so much for your help and patience.

The only positive about shopping at this Office Max is the abundant parking. I had to do a simple return, and the store manager just did not grasp the concept of keeping a customer happy — even though I showed her a receipt on my cell phone. If she had any idea how much $$ I have spent at this store over the past year, she might have been less difficult about a $ 9.95 return ! (one of many items I had bought the previous day for my son’s English teacher) — but it was like dealing with the DMV. Cashier had no clue, and the store manager only wanted to give me a store credit since it was a sale item the previous week. ?? I think she thought I was trying to scam the store maybe? Not sure. In any case, I will be taking my business elsewhere from now on, as I do not have the patience for this sort of lousy customer service.

Helpful staff, was here when customer made a scene because she didn’t want to pay for Erica’s work, how sad is it that people feel the need to make a scene to not pay for something. I felt bad for Erica and Hannah, when she threatened to Unilocal them, how are you a business person? I took it upon myself to get Unilocal just to let her know how unprofessional and sad she was, grow up maam. Maybe your cards looked bad because you were old and mean.

If possible, go somewhere else if you need anything beyond pens or file folders. The selection is terrible and the staff are not trained to be able to answer your questions.

So i noticed a sale on multipurpose copy paper in this store last week while picking up miscellaneous school supplies for my 6^th grade daughter. The sale was a buy 2 get 1 free boxes (10reams ea.). I had no need for paper at the time and went about my business.
Two days later I’m reading the newsletter from my daughters school and see a request for parents to donate copy paper.
So I returned to Office Max to take advantage of the sale on paper only to discover that it had expired. I explained to an employee (Dylan) of my need for paper and asked him if he could possibly extend the sale for one more purchase.
When he heard that it was for a local public school he was happy to help.
Well done Dylan! You have represented your company well.
Joe Netro
Santa Cruz

Its February 2, I’m still dealing with this. I ordered a product @officemax three weeks ago. I have officially spent 22 hours on the phone, more then ²⁄₃ of that time has been on hold, most of the time hung up on. If you like to support big companies with your money for no product in return I highly recommend ordering something from #officemax

This location sells office supplies and other items for school and work. In comparison to Costco, their items are more expensive by the unit, but at least one doesn’t have to buy 8 times the quantity at once and they have a greater selection (Costco doesn’t have tape guns the last time I checked).
This specific branch has a lot of clearance merchandise, mostly tablet covers and general supplies like notebooks. There are no notable other items for sale, but they don’t sell tools like hammers.
Last week, I came here to buy furniture, and they wouldn’t sell me the display model. For what reason are display models not for sale if an establishment cannot get business selling other products? Anyway, that’s not what was factored into the numerical rating, but this is: after telling us the display model was not for sale, they tried to pitch the assembly service for $ 60 to us. For that price, one could have a low-​level laborer like myself assemble 6 hours’ worth of furniture… at my speed, I can do about 8 units of furniture if I don’t stop. They must overpay their workers. After assembling the furniture, it was not entirely sturdy and I had followed the instructions correctly, and it was entirely made of wood. The table was their internal brand product based on the box and it was on sale. I would have preferred the stable display model.
Later that day, we had to return one of the add-​ons of the desk and they did it without hassle, although they only had one cashier.
During both experiences, the workers socialized with each other while tending to the customers’ needs.

I bought a laptop here on 2÷28÷14, when we were buying the laptop we were told it would be there by Tuesday ¾/​14. It is now the Tuesday after 3÷11÷14 and my laptop is still not in. I have called multiple times and they have been extremely rude, cutting me off while I was trying to explain the situation and telling I am calling the wrong people and need to call a different number without telling me the number I need to call. I will not be buying another laptop from them again or anything that has to get shipped.

This store and company are a terrible mess with online orders.
I placed an online order and I could not pick it up in time (they give you only 5 days). I got an email that my order was cancelled and I am supposed to get back money to my credit card and also get back a gift card. After waiting for about a week I went to the store to find out what is going on. They told me there is nothing they can do and that I should call 800 number. I called 800 number couple days later, and, surprise, CSR told me that there is nothing they can do and I have to go back to the store and if they give me any problems I should call 800 number right from the store so they could talk to the manager via my cell phone. What kind of customer service is that? I guess calling to the store and fixing this problem for me was not an option. After that I emailed customer service — no response after several days of waiting. I don’t have time to go back to store and deal with potentially long and unpleasant dispute. I filed the dispute with my credit card. I guess I’ll have to forget for now about my ~$ 34 gift card. The store that had my order is Gateway Plaza, 470 River Street, Santa Cruz, CA 95 060.
I already had very bizarre problem with this store earlier. I also had an online order that was supposed to be delivered to the store. The item was backordered and after some time I forgot about that order. Several months (!) later I realized that I have not heard anything, I went online to check my order status and found that my order was cancelled. Nobody contacted me to let me know about it, no refund was also issued — for several months! I went back to store and they gave me a refund, but overall it was very strange experience that I never had with any other stores.
My resolution — I am done with this store, I am not going to ever again order anything from OfficeMax.
Later update — got my money back through the credit card dispute, thanks to my card customer service. I am still not shopping in OfficeMax. I am all Staples now, much better deals there anyway.

I’ve been using Office Max’s print center to have printing done for my business JBQAV Quality Pro Audio for years. When I email over a .pdf of something to print, they always reply with confirmation of receipt right away and have the job completed in great time.
I get a majority of my small office supplies from this store as well.

Like any other big franchise office supply store, I came here to purchase some binders and binding notebooks that were on sale. Large variety of stuff. They have computers, printers, furniture, a lot of school supplies.
The best time to go to these stores is before school starts so you can get the best deal and more things are on sale.
I believe they have a program like the other office stores where you buy ink and recycle ink you get some sort of credit for it and I think it works with reams of paper.
they also have deals where you purchase certain items and you use the reward coupon and they give store credit back after a couple minutes so you end up getting the item free and store credit to use additionally in the future.
Overall this store is clean always dead and it’s still here/​. Most things are overpriced and that’s just how it is, unless it’s on sale. Sometimes the sale stuff is still expensive and more of a marketing thing.
**parking**
plenty have a share lot plaza
cash or credit or store credit

It’s okay. They have a lot of office supplies. Reasonable prices. They had what I was looking for. I didn’t see available staff members for questions I had (including in the customer service department). Maybe next time I visit will be better.

This review is not only for officemax but their protection policy they try to sell you at the register.
We purchased our office furniture from Office Max a year ago along with the protection plan. The guy at the counter told us that if anything goes wrong with our furniture, even if it’s beat up and scratched, with the plan we can return it and get a new desk.
Almost a year later the knobs started falling off the desks. So I went to the store and they referred me to a telephone number. When I called I found out that not only do they not have any of my information in their database, but they are not affiliated with the store. They rely on the customer to give them the «type» of protection purchased and the UPC barcode number. Once that is done, the customer has to send photos of the damage… wait for it… by mail! and then once the company approves the images they ask you to return the damaged product and then send you the replacement. For a $.50 knob, I’m better off heading to the hardware store.
The entire protection policy system is set up to prevent the costumer from getting a replacement. It’s a joke and they should tell us the truth about it.

i love this place, i kind of go crazy when i walk in here. i usually find office supply stores really boring, but they have a good variety of things to appeal to women, cute notebooks and magnets! for cheap! the staff is very helpful, i was helped by Bhavik and he knew his stuff when it came to tech supplies which isnt my strongest pt. Really appreciated the help!!! Def. will go back when i need more office supplies! or maybe a new camera!

This place continues to be my store for teacher goodies etc. Where else can you find a super nice printer stand with a solid warranty, coffee filters, gum and teacher supplies for the end of the year…