The UPS Store

UNDER NEW MANAGEMENT, TOTALLY CHANGED!
After a few truly awful experiences with the satanically rude former owner, I am pleased to recommend this location! Store has been redecorated, and there are great new people working there. The clerk who helped me today was warm, friendly and very helpful… a completely different experience! The whole experience is vastly improved, highly recommended without reservation, this location deserves your business.

$ 35 to get Mom’s Day gift over 4 days delivered, no extras, only to find out today that package won’t make it by Mom’s Day because driver decided not to leave package (have had numerous packages left for her over time, no problem). Excuse by store is that they’re a franchise — get this — of UPS — but cannot assist since it was «driver discretion» not to leave gift (Friday afternoon). UPS closed in area of delivery, and another delivery attempt won’t be made until Monday, day after Mother’s Day. On asking UPS store why this relationship/​possibility wasn’t explained AHEAD of leaving my package for them to deliver, and request for them to further assist, Brian there hung up on me! Beware — the location of this UPS Store couldn’t be more convenient to me, but I will not be back — can’t turn back time on Mother’s Day. Meant nothing to them — as clearly demonstrated by hang-​up — but meant a great deal to me… I hate doing this!

Previous owner seemed nice. New owners are larger and appear to have a lot of moving parts going. We received other peoples mail and parcels a few times during the past few months. My mail is frequently not sorted until the end of the day and fees jumped by almost a factor of two for this year. Certainly not feeling the love right now.

New management, now this is an awesome UPS Store. I recently moved my business shipping address to here and am very happy with the service, staff, and overall experience.

Since new ownership took over; I’ve noticed the customer service has drastically changed for the better. I’m so happy to not see that sour face that used to dwell there with total lack of disregard for the customers in general. It’s about time this place has new blood in it and I’m happy to report the new ownership truly deserve 5 stars. I have been in and out of this place since inception of new management and they consistently gave me superior customer service. Thank you for bringing back the service that it truly needs in this specific UPS store.

I’m updating my previous review. After reading most of the recent reviews, it appears that this UPS Store is under new management. This is great news as the previous owner was a total jerk. Although I have not been back since, I do not believe it is fair that the new owner should suffer from the previous owners total disregard for customer service. So I am changing my review to 5 stars based on the latest feedback.

I only use this location for returning UPS-​shipped items or my rare need for notary services, so I never experienced over-​the-​top rudeness from the previous owner. However, I would like to add my kudos to the current owner, who is friendly, helpful, efficient and meticulous — and understands that customer satisfaction is the key to the success of his business.

It seems fundamentally wrong that a new business owner has to suffer from a very low historical rating, especially when some potential customers will never even leave the Google page to read the new reviews indicating a change for the better.
Well here’s my 5 stars for the new owners who seem on top of things — my two experiences have been great.

I had excellent service with the previous owner and same with the new one. Packing, shipping, notary service; convenient and efficient. What else do you need?

I noticed this store changed owners and I’ve been there twice! Both positive experiences! Thank goodness for the new owners!!!

We had seen the previous reviews which were not so very good.
However we saw that there was a new ownership sign, so we decided to give it another try.
We are happy to say that the new ownership is very very friendly, excellent customer service!

I needed to get a package to Zurich by a certain deadline and everyone was helpful. Oscar helped me out for over an hour and kept trying to work with DHL and UPS to see how to get my package there the quickest. I am so grateful for his help and all of the options he provided me. Great experience!

It was my first time at this store. I was just dropping off a package but the service was friendly and one of the guys suggested I take a receipt.

Wow, I’m shocked at the poor reviews for the prior owner. He was a total sweetheart, every time! I hope the new owners do as well!

Shockingly rude. That’s really all I can say. I rarely rate someone with 1 star, I try to at least give them the benefit of the doubt because everyone does at least some things well, but when you are such a prick that it actually pushes customers away before they can give you business, there isn’t much else to rate on.

If I could give negative stars, I would. Went in the day after thanksgiving to drop off a package, and the owner says VERY rudely «drop off? Okay, I got it, you can go now». My husband told him we needed a receipt and he says «ok, whatever». My Husband tried to «kill him with kindness» so he asked how he was doing and the guys reply was «don’t ask, I don’t want to be here. Here’s your receipt, now you go». How is it that the franchise isn’t reprimanding this guy? He is the worst person I’ve ever dealt with, ever! I’m confused how an owner can be so awful to his customers, considering they’re his paycheck.

The WORST service I’ve had in Santa Cruz, and that’s saying a lot considering I’ve had a lot of sub par experiences in this county. I could give you the long drawn out story, but the point of the story is STAY AWAY from John the franchise owner and his store on Soquel! He is a heartless robot

I’m surprised that this place is still in business. The owner is extremely rude and treats his customers with a lack of respect. In addition to that, I drove all the way over to print a document and have it notarized only to be told that he doesn’t allow printing any longer because he blames a customer for breaking his computer in the past. The only UPS store that I’ve ever been denied a print job after a drive over with my toddler and not the time or ability to run back and forth to bring him a document. He was rude, dismissive, and acted as if he didn’t want my business anyway.
Stay away from this place.

I went in here to drop off a Zappo’s return. Easy enough, right? Not even! I asked for a piece of tape, not longer than 16″, to close my box. The guy at the counter (only person there) said, «One dollar.» I thought he was kidding, because that’s absolutely ridiculous. A dollar for a piece of tape? I asked if he was joking, and he said no, and pointed to a sign that said tape is a dollar.
I ended up just using the shipping label as tape because there is no way I’m paying a DOLLAR for some tape. I’d understand if it were a more nominal value — say, 10c or even a quarter if the package is large. However, tape is free at any other UPS store, as is customer service. This guy is horrible and should read his Unilocal reviews.

The Korean guy at the counter is rude. Told me to set my packages down and go. Also to the people in front of me. They were going to send a package out thru ups… decided they’d rather have it go to usps… he said no and wouldn’t give the package back.
Would never come here again or recommend.