FedEx Office Print & Ship Center

Bruce helped me out today. Very friendly and helpful. There was a bit of a line when I first walked in but they seemed to get through everyone quickly. Pleasant experience.

Try to avoid this store if at all possible! Very unfriendly and unhelpful. I was struggling to open the door with a very heavy package that weighed about 50 lbs. I am an older woman, and the door has to be pulled to open, not pushed. I couldn’t hold the package with one arm, but I had to try and then try to open the door with my other arm and foot. All the while a male employee (I think a FedEx driver) was watching me never offering to help at all! Then he just made a joke after I finally got in. This is unacceptable, come on people, have a little common sense. Or I guess it is UNcommon sense!

HUGE GIGANTIC SHOUTOUT TO SAMANTHA AND VICTORIA!!!
They were so helpful to me. Samantha literally edited my document to be exactly how I wanted. They’re serious so amazing, hands down some of the best customer service I’ve ever experienced.

After a 7ish hour drive from the LA area, a few of us realized we needed to still print out a few things. FedEx saved our lives. Ok, not really; we wouldn’t have died without FedEx. And it wouldn’t have killed us to drive up to the Library up at UCSC as was suggested by someone we asked on the streets before we decided to all get out our phones and look for a place in town.
But we were really grateful we to find a place open at 9 pm in town where we could print out what we needed.
The staff were super helpful and friendly. They greeted us as we walked in and directed us towards the computers in the back. Everything was super easy to use and we were in and out in no time.

Not good. Credit card machine was «broken» when I came in. My card was charged, even though it said it wouldn’t go through. Not surprisingly the charge went through and they would not issue a refund even though no package was shipped when I called back.
When I called to talk to the manager and she hung up on me.
When I called the 1800 number I got the expected results. I just want my $ 9 back. Is that too much to ask?
:(

The people at this office starting with the manager are helpful, cordial and know their staff.
It is the only office I use in Santa Cruz.
The other office in Capitola is a embarrassment compare to them.

Young man helped send a fax, even gave us a copy of our paper for free because it was too small to fax. It was cheap and easy, and fast.

Terrible printing service. The PC charges 30¢ per minute but the computers are ancient, and constantly crashing. All the tone the minutes are taking up. Today I printed 3 pages, and spent over $ 11.

I came in yesterday inquiring about a print job and was told I could do it online. The person behind the counter gave me a business card and said to email the store if I had any issues. Online did not clearly delineate what I wanted so I went to the kinkos/​fedex in Campbell. Not only did I get amazing customer service, my order was taken care of within hours.
This location is great if you want to make basic copies. I do not recommend for larger print jobs… Campbell now has my business.

The worst customer service. I waited for the phone to ring 20 times plus before someone answered. Then put on hold (listening to the promise of superior customer service over and over and over). Then told yes my package was there even though they never called to tell me it had been delivered. Then I go to the store and I am told the guy sitting on the computer cant help me while the other tries to tell a customer that there is no way they could have lost his package although he sat it on the counter in the store and it never got to its destination. Told the guy what I shoudl have known, use the Fed Ex on commercial for shipping, never this store. Oh, and the copy and print service? Even worse! I took in a single poster to be laminated. Was told it would take a couple hours? Why? Because they havent turned thier machine on. Will call me when done. Four hours later, no call, no answer on phone. Go down to find my poster sitting on the counter right where I left it. Took it to OfficeMax and it was done in 5 minutes. The only good thing is with the self service copies you dont have to talk to anyone who works there. They keep hiring worse and worse people and the managers are just as bad. Nobody cares about service in this store.

Incompetent, slow. Unable to filter traffic (package pickup should go first as it’s far quicker than shipping), even the manager seems incapable of sending a box in less than 10 minutes.

So I still needed my copies and stopped into the UPS Store at Soquel and 41^st. Super nice young man helped me print that very same file off of my USB while he helped a guy ship a giant package. The whole thing took five minutes. Everything was beautiful and nothing hurt.
Wish I could recommend an alternative location for printing closer to Santa Cruz.

I didn’t think the customer service was bad. It was okay. The Lapnet system (for laptops) is another story. I had to print docs off of my laptop and kept getting error messages that would say that the document would or would not be able to print. This occurred every eight to ten seconds, making printing next to impossible when you consider the large quantity of documents.
Long story short, I was not able to print off of my map top using Lapnet, even after requesting the CD from the employees that would initialize the Lapnet Wizard. I had to save the documents as PDF and proceeded to utilize the store PCs to the immediate right. What happens? Error message on PC #1 on the desktop. I slide over to the left to try PC #2. The desktop wouldn’t open onto the main screen. Finally, I try PC # 3 and it opens but get this: very, very slow browser navigation. OMG, it was bad. Slower than dial up speed bad!
Needless to say, I got my work done, albeit the least efficient way. It could have been worse, yet it wasn’t. Not sure why the store keeps the bathroom constantly locked yet I imagine that non-​Fedex customers think it’s for the general public. Overall, an okay place despite what was going on with the computer section on the far left of the store.

Consistently poor service. I utilize Fedex locations frequently and this is by far the worst location although 41^st is in a close 2^nd. Not only are they overpriced but the service level is non existent.
I am fairly tech savvy, but I watch how the staff treats people with questions and it’s grotesque.
I partially blame the location Santa Cruz doesn’t breed work ethic, but the management is to blame in full.
I’d rather stand in line at the post office than deal with «for profit» incompetence.

I wanted to rate this location with 0 stars. I’m a pretty patient person and have put up with a lot of poor customer service but this was one of the worst I have experienced. I can’t believe this place is still in business. I have never had a good experience here but today took the cake and I finally put up a bad Unilocal review on someone’s page. I will no longer be returning to Fedex after these boxes are sent.

I use a couple of FedEx Kinkos in the Bay Area and am generally very satisfied. This Santa Cruz location is the negative exception.
I feel as though I am dealing with Dieter and Franz after they spent the entire evening at a rave, but could not find their way back to Bob’s Youth Hostel. The employees seem semi-​stoned, have a bad entitlement attitude and generally could not care less. Especially the young lady with the short hair cut.
Fred Smith are you listening? The crew here Absolutely, Positively has to be replaced.
Nice copies though at $.12 a piece.

I hate this fucking place. The machines never work! PC load letter what the fuck does that mean?

OMG the most incompetent people ever. Would give this place 0 stars if I could. Took them 4 tries to print out a simple do-​it-​yourself business card package. Wasted several hours over many days of my life on their incompetence. ARGHHHHHHH!!!
PS: And did I mention that their sales associates are either rude, creepy (in an axe-​murderer type fashion) or obviously stoned at all times?

terrible place!!!
i went there to get some pictures printed… they turned out terrible… went home and once I looked them out I realized half of them were cut off and not printed properly
Once I asked to change some files from .tiff to .pdf because I didn’t have my computer at the time and the guy looked at me and said «this is going to take forever» once I asked how long that I could come back later and he replied «about 5 minutes» I just looked at him and said «I will just wait here for them» the guy looked annoyed.
Wasted money.

This branch was easy to use and I was able to make a lot of copies for my company. They are able to help out with projects that are very small and very large. What we did was bring a flash drive in and could make copies right off of it. They had extra materials like folders that we needed and were cheap to pick up in the store.
The staff was helpful but limited to only two workers so once it got busy people ended up waiting quite some time to get help.