Golden State Overnight

Horible service drivers are rude and when called to place a complain no one will return calls back. Antelope service horible my boss not impressed. Driver came by our office no door tag and we even waved for driver to stop we where completely ignored.. Looking for a different service provider. 15 years ago company still a bit decent now it worthless service very bad.

This place has isn’t all that good at all because these mangers have no customer service skills nor do they work hard at all I’ve seen is them on their phones and that was the warehouse manager and I seen him tell other people“you can’t be on ur phone” when going with him to find my packages through the warehouse I’ve seen other supervisors on there phone not even working and telling other coworkers «u can’t be on ur ph or u get a «write up what kind of mangers are they?!» Besides being hypocrites…

I am really not at all surprised by all the bad reviews for Golden State Overnight. There is not one positive thing I can say about this company. They really don’t even deserve the 1-​Star Unilocal has as a default. (Corporate Address: Golden State Overnight– 7901 Stoneridge Drive
Suite 400 Pleasanton, CA 94 588)
I ordered an important electronic part from a company Monoprice, which had an over-​night shipping option via GSO (Golden State Overnight). Well for starter it’s wasn’t over-​night. The tracking information said it would be delivered today. The driver said he made an attempt to deliver my package this morning (at 9:11am) and left a tag on our front gate.(I was home all day!!!) When I called customer service number on the tag they said he couldn’t deliver my package because the gate was closed, which is a total lie because my neighbors were moving out this morning and the gate was propped wide open since 8am. The driver was too lazy to walk to my front door and ring the bell. (Funny if the gate was locked, which it wasn’t, he could have used the call box and I would have rang him in but to be honest I think the driver was to dumb to figure out how to use it.
When I called customer service (just when you thought it couldn’t get worse) the women I spoke to said that they would not make an attempt to deliver it today, but suggested I should drive to their office to pick it up… Their office is over 15 miles (one way) from my house and in afternoon Los Angeles traffic that would cost me hours out of my busy day. I don’t even have the energy to explain how lame their customer service was, just trust me on this one!
I hate the US Postal Service but Golden State Overnight makes them look like total rock stars! How these people have stayed in business this long… I’ll never know! GOLDEN STATE OVERNIGHT (GSO) WELL SIMPLY SUCKS!!!

I really wish I could give them negative stars. They told me they’d deliver today and even called in the morning to confirm that I’d be home. I called 4 hours later and the driver had left for the day without delivering my package. Customer service was mediocre. The guy who helped me asked to reschedule for tomorrow. I told him I had to work so he asked to reroute it to my job. I gave him the address along with business hours. He told me he just needed to confirm with the shipper. I took it upon myself to see if this was done and called the shipper which happens to be a pharmacy and they said they didn’t get a call and they wouldn’t approve without charging me $ 20 because that’s how much GSO charges them. This company is horrible! Oh yeah… and they lost the first package with this being the second attempt.
Avoid them!!!

Wow! Wow! how bad is this company. Why do companies use them for shipping. Unprofessional customer service. Bad, lazy drivers.
Tracking system on website does not correspond to their internal note/​tracking system.
Still trying to get my overnight package.

I would rate no star if I could.
overnight delivery becomes 3 days delivery, not sure why this company is still open… they always use «WEATHER/​ACCIDENT» to delay the delivery, but when you ask them what wrong with the weather or what accident cause delay, they will tell you they don’t know.
don’t waste your money on this company, their customer service is very bad too, wait for 8 minutes to get hold with supervisor, all she told me is sorry, you have to wait… you will be regret if you choose this company.

This company should be shut down.
They are a supposed competitor for overnight shipping of small packages with companies like fed ex but they have no customer service and almost no drop boxes for you to mail through.
I hand delivered my package because the recipient was actually closer than their dropbox!

If I could put 0 stars I would. This company is ridiculous. I ordered an item and used this company. They tried to delivery in the rain, which is appreciated. But, seriously thats about the only good thing I can say. The rain knocked out the door bell so the gate was unlocked. All major delivery services and a few others I have used to purchase wine, all come thru the gate because they know they have to come to the front door to get a signature for must sign for type deliveries such as wine.
GSO did not even bother to use critical thinking to open the gate. They pushed the door bell and heard no sound from the door bell because it did not WORK! So rather than thinking hmmm lets see if the gate is open since all deliveries of this type notify the owner of the delivery so they should be expecting it! Nope, that type of thought process just does not exist.
So the next day lady comes thru the gate and proceeds to bang on my front window located next to the front door. What the heck kind of delivery service bangs on my window! My drunk neighbor has done this, talk about quality business!
So I see her and come to the door and she proceeds to say your door bell is broke and you should fix it I don’t have to come thru the gate to deliver your items. I looked her and said, yes the door bell was knocked out by the rain and why the gate you just came thru was unlocked yesterday as it was today and I have never had any delivery service having a problem opening the gate. She said well its your fault and I don’t have to come thru the gate.
I told her I refuse shipment and send it back to the sender. The company will need to use a different delivery service!
Wow, just all I can say is wow! People just no longer know how to use their brain!