Big R Store

If I could select ZERO STARS I would! I purchased a cowboy hat from Big R in Santa Fe, NM on Monday for my toddler; this was the only hat on the shelves in the specific size. We tried it on our toddler on Tuesday which took all of 30 seconds, it did not fit. On Wednesday we took it back to Big R to get a different size. After the sales clerk refused to exchange the hat the Assistant Manager, Hanno was called. He also refused to exchange the hat as he said I should be embarrassed for returning a hat in which the sweatband was missing stitching and was dirty. We purchased the hat this way! THEY HAD THIS HAT ON THEIR SHELVES TO BE SOLD! He told me that he would be unable to put that hat on the shelves to be sold because of the «damage», even though the hat was bought off the shelf in the same condition as it was returned. As stated before it was the only one in his size and he wore it for 30 seconds. We did not damage the hat. The assistant manager, Hanno, was extremely rude and the customer service is horrible. I do not recommend purchasing any items from this store and me nor my family will EVER again!

Love this store! Great addition to the Santa Fe shopping scene. Big R has better prices than TSC and is in a much better location (right near downtown). Tons of parking too!

This store has the best firearm selection in Santa Fe, even though it’s not a gun store. Prices are very fair and cheaper than Tractor Supply (for farm supplies) and The Outdoorsman (Guns).
I found the staff to be friendly and helpful. Jeff in the gun department is smart and helpful. It felt like to me that folks actually like working there!
Highly recommended.

This place probably has the best gun and gear selection in Santa Fe. The gun counter folks have been pretty knowledgeable and helpful, and the ammo prices have been fair, when they have .22lr they don’t charge an arm and a leg. So far the employees store wide have all been super friendly, and my wife found a hat and three shirts here that she loves and she’s picky about clothes. Overall not a bad find, I’ll look for more Big R stores in my travels.

Wow this store is horribly overpriced and I do not think this store will be successful in Santa Fe. Rude cashier, even more rude stocker watching customers as if they were criminals. I will never set foot into that store again and will never travel to the Alamosa store like I used to in the past, I guess the Big «R» is short for Ripoff.