Dr Roybal and his staff are excellent at customer service. The dr is not pushy and very gentle. His philosophy is give more than you take! I trust him fully with my dental care.
Anita H.
Évaluation du lieu : 1 San Luis Obispo, CA
I’m not a fan of writing bad reviews because it is too easy to damage someone’s business when angry or upset. That said, I have waited a long time to write this review. I had 2 crowns made at this office and they didn’t fit properly. I returned at least four times for bite adjustments and the office was very good about accomodating me. I know it can take time to get it right. However, even with the bite adjustments I suffered with an aching jaw that didn’t open and close properly for more than two years. My teeth also shifted sideways from the pressure of the ill-fitting crown(s). I have had other crowns and never had a problem with pain or my jaw. I moved back to CA and a dentist here told me I would have to have the crowns replaced because they weren’t «seated» properly and would allow decay to enter. This seemed like overkill to me so I had him contact Dr Roybal to discuss it and was told that he never got a response. I moved on to a second opinion who agreed they weren’t perfect but said we could simply keep an eye on them, and also advised using a hydrofloss system to help keep the area clean(which I now do). Today I discovered that the back crown has broken. I have had this crown for 3 ½ years. 2 ½ years were disfunctional and painful, 1 year felt fine but held a decay risk. Now one of them is broken. Suffice it to say I do not recommend this dentist.
Clare M.
Évaluation du lieu : 5 Santa Fe, NM
I’ve been seeing Dr. Roybal for about 3 years. It started with a need to replace a veneer on a front tooth and getting the rest whitened to match. Dr. Roybal and his staff were wonderful and even though it took a little longer than I would have liked to get my permanent veneer, they refused to settle for one that was less than perfectly matched to my other front tooth. Since then I have used them for all my dental needs. Yes, they have a very nice office and many of the comments suggest that cushions into your bill, but they also have a wonderful staff of hygienists and office managers that are some of the sweetest and most attentive I’ve encountered in any office. Most people are afraid of the dentist and obviously there is nothing fun about dental work, but Dr. Roybal and staff are always paying attention to make sure you suffer as little as possible if at all. Today I had my first root canal… no fun. But Sammy was by my side the entire time and was an absolute delight and made what had full potential to be the worst 3 hours I’ve had in a long time, completely relaxing. Dr. Roybal will be my dentist as long as I’m in Santa Fe and I hope he can keep those lovely ladies around too because each and every one of them has a special and caring touch that takes those dental jitters away.
Jes Z.
Évaluation du lieu : 4 Austin, TX
Found this dentist online and was I immediately impressed by the office managers expertise at that initial phone call. She managed to rush me in quickly to get my painful tooth evaluated. Dr Roybal has a super low cost clinic near the Opera House and a regular office near the hospital. I observed the patients at the Discount Clinic being treated with the same VIP concern and caring as the folks at his higher end office. This is a huge service to the Santa Fe Community.