Lexus of Santa Fe

Back again to buy another car from Barry, who made it easy and seamless even though I know there was a considerable amount of effort on his part to get us what we wanted. We got a 2013 Mercedes with low miles for a very reasonable price of $ 31K. The added value was in Barry’s personal delivery of the car to our house to help close the deal this month.
The other value for me is knowing that Lexus’ service dept will be a resource should we ever need help. They’ve been courteous and efficient in our dealings with them in the past and other than Auto Angel I wouldn’t trust anyone else in SF with my car.
My only regret is that i don’t need another car now for a good ten years — but if you do, I recommend Barry at Lexus.

This is my 5^th Lexus and I love this car. This one is ES350. I’ve had a BMW and a few Mercedes, but the service at Lexus Is absolutely the best! Tony, my salesman has gone above and beyond to make sure I get a great deal and am happy with the follow up.
The folks in the service department know what they’re doing and they are helpful and considerate. The car is ready when they say it will be and I never have a problem afterwards. They also give me a lender when they keep the car. Also, a lot of men at other dealerships are condescending when it comes to dealing with female clients. Not here.
If it’s only going to take a few minutes to check something, they have very comfortable seating inside with a television and good coffee, cold water and cookies!
The receptionists are friendly and helpful. In fact, everyone I’ve had contact with there goes out of their way to make sure I’m happy and all is well with my car.

Purchased my first Lexus from Anna Gonzales. She really went above and beyond to make sure that it was a good experience. I highly recommend her and Lexus of Santa Fe!

I don’t buy cars often. Part of the reason is memories from past car buying experiences. Lexis though shattered those memories. I did my homework in advance of stopping in and knew the vehicle I was interested in. Barry showed me the car, answered all my questions, and treated me professionally throufhout the entire process.
I had brought with me pre-​approved financing, and they asked to see if they could offer better. Sure enough they found a local credit union that had better rates, with the same terms, than the offer I had from a federal credit union. I was happy to keep the business local.
And just when I thought real customer service was a lost art in the car industry, Barry took it one step farther. Since I wasn’t trading in my vehicle, I would have 2 cars to try to get home. He arranged to have someone follow me home, drop off my car, and then take me back so that I could drive my new car home. THANK YOU!
Lexus just won over a customer. I have a teen who will soon be driving and expect to stop in to see Barry again,

Giving it one star only because zero isn’t an option. Don’t go here. Rip off. Sold me a bad car and then charged me to fix it. Turned out the parts I paid for to fix it weren’t even the problem. Go figure. Then I emailed the gm to try to get my issues resolved. Four months later I still haven’t heard back from him.