Pacheco Patrick M DDS PC

I have seen dr Pacheco for years after dealing with cash up front by several dentists in the Los alamos area. He has been very nice and personal. Lately he is only available a couple days a week but the new dentists are also good (naturally you would ask their names — I need to remember them), and available — including two Saturday’s a month which is great for our kids.
Last time I went in I had some pain with my teeth. I assumed some drilling was in the works but x-​Rays said no and dentist thought a mouth guard was the way to go. These are expensive but insurance covered a portion. After a fitting I came back in a week to try it on. After a couple of weeks to get used to it at night, the pain went away. Overall they seem quite good and I come from a family of dentists!

Dentist had moved and referred Pacheco. Right away red flags became apparent. Discovered early on that female office manager left along with other staff who seemed unhappy with this corporate environment. They called with an appointment although I had never made one for a cleaning. Nevertheless, I went for the cleaning; the hygienist i was sceduled to see was not available. Found the cleaning to be painful. I was told x rays would be free since this was my first visit there. The bill reflected a cleaning charge but also an examination charge for their dentist. I was later informed the charge was for Dr. PACHECO to look at my x rays. So the xrays weren’t free after all. I let them know there was no mention of this charge in advance. Charge was taken off after I let them know this was unacceptable. They seemed vague in hopes that i would give in and only interested in making a quick buck. Corporate and dishonest… need i say more. New office manager seemed odd. My old dentist would only charge me for cleanings even if he stopped in for a couple of minutes to look at my teeth. But even so they should have let me know their policy ahead of time.
I had complications after the cleaning which led to me having a medical emergency with my teeth. The front desk receptionist never returned my call when she said she would. Called much later to speak with Dr pacheco. He was telling me I would need to see him. Instead of referring me to an oral surgeon he wanted me to come in for an examination even though i was having a medical emergency. He was not qualified to do the type of surgery I needed and should have known this when I described my symptoms. He behaved like a jerk. I didn’t have more time or money to waste. I would not recommend this office and will never return.

Dr Pacheco was recommended to me by a co-​worker. I’ve also had only good experiences there.