Serenity Nail Spa

The bad reviews here surprise me. I’ve been here over and over and never had any problems. I guess I’m not giving five start only because sometimes the wait is a problem, and I live close to downtown. Love the service, love the way my nails look afterward, will go here again. And again.

If you are considering going here — Please be warned — it’s filthy and you get treated like garbage on top of it. If I could give this dump a minus star I would.
I got a fungus from their foot baths which they don’t sterilize except to lightly spray — that’s NOT STERALIZATION. I GOT DOCTOR DIAGNOSED FUNGUS from them and when I asked for a liner they charged me for it. Their receptionist is so rude and nasty you can’t believe it and they don’t care. When I tried to talk to the owner — one «Tommy» he was just as rude as their receptionist.
So what you get here is a crummy pedicure in a germ laden tub and have to pay way too much for what they do. As frosting on the cake they treat you like crap on top of it. It is not sanitary at all, the services are not good, especially for the amount they charge. It’s just another run of the mill rush you in and rush you out. Please save yourself and find another salon — one that’s top rated in Santa Fe.

I tried Serenity Nail Spa after having disappointing experiences at Nail Experts, Linda’s Nails and the nail business at Santa Fe Mall. This is a professional, clean, sanitary salon with adequate ventilation for customers, all services are by appointment, all staffed friendly and professionally trained, all staff speaks English, prices are very fair for the excellent services rendered. This is a business owner who knows what they are doing and strives and succeeds with an excellent customer experience. I will return again and again. This business is professional and EXCELLENT.

I am really surprised by the other rating on here. Serenity is the best nail salon in Santa Fe. The one downside is they are always busy so you can’t just walk-​in and expect to get a pedi. I am definitely willing to give them the benefit of the doubt, I work at a busy salon in downtown and it is very rare for us to take walk-​ins in the summer. If your good it shows. This is the friendliest and best salon in town hands down.

I went here on a recommendation from a friend. I got a gel manicure, and took a photo from NY fashion week for them to use as a guide for the art. The manicurist was pretty friendly, but the manicure didn’t turn out well, very lumpy. So I call back later that day asking them to re-​do it. They say ok, and I go for my appointment for them to fix the bad manicure.
While I’m getting it done, the receptionist informs me that I will have to pay for them to be redone at a fee of $ 20, when I had already spend $ 43 for the poorly done manicure earlier that afternoon, plus a tip, so was less than happy to hear that I would have to pay more just to have my nails look decent.
The manicurist could see I was a little unhappy that I was having to pay more, so she charged me only $ 5, but still, should not have been charged anything to have them fix a poorly done manicure.
I did call and speak with the owner the next day, he was apologetic but offered no restitution or anything for the poor service.

Very pleased with Serenity. I’ve returned several times and will stick with them because they do top notch work on both the Deluxe Pedicure (a real treat!) and the French Gel Manicures. They keep special sets of tools for each, individual client, so no nasty germs can be spread from person to person. Very clean. I have no idea what that other reviewer is talking about regarding the chemicals. I’ve never experienced anything like that. It’s a great place and I’m relieved to have found them after salon-​hopping for months trying to find a professional, friendly, clean place. Only nail salon i recommend in Santa Fe.

I love this place! The spa is clean, the staff is friendly and the service is always perfect. A few other things; they never overbook so you don’t end up waiting and hour-​ish to get the service done. They are super careful with your nails, and you never feel like they are in a hurry. The pedicure massage is good, never rough. Good choice of gel nail colors. Professional front desk help, and they keep good records. I won’t go anywhere else.

I have had pedicures costing 4 times as much and not lasting ½ as long, and all of the technicians have been great to chat with.

I have really mixed feelings about this place. It’s clean, the employees are friendly, and they do an excellent job on my nails. I like that they keep a little box with tools just for me. The problem I have is with the TVs. Two big screen TVs. It’s a nail salon; I’d like to relax. I do not need American Idol or the Kardashians screaming in my ear. But they really do a great job.

I’ve had acrylic nails for over 30 yrs and this is by far the worst place I’ve been to. I have my nails pink and white so I don’t need polish. I didn’t notice that they weren’t being done that way until about half way through. When I mentioned it, he spoke it very broken English and for the most part ignored me. He even had to have a cheat cheat so he knew what came next. I told him how i wanted them shaped and he mangled it so badly that by the time he was done they were shorter then they have been in 20 yrs. I realize that people have to learn but at least tell me up front that you are a. I was short on time or I would have made them do it all over. When brought up to the manager, he just didn’t seem to care. I now have to wear polish for the first time in 8 yrs and wait for my nails to grow to out again so they can be shaped properly. I don’t recommend this place to ANYONE.

So this is my second pedicure experiment in Santa Fe.
Not going back, can’t make me, no price is worth my health.
These folks are very close to my house and I needed a quick pedi so I called and made an appt. They were nice, I showed up on time and they seated me on time.
They had a good selection of nail polish colors (OPI), those nice chairs that massage you while you are getting your work done, and some good trashy mags to read.
They also did a very good job on my pedicure, the leg massage was OK but not the best. The charged me an extra $ 5 for the extra skin removal they required (and they pulled out this crazy and kinda scary automated circular saw, I mean buffer, to do it with). There’s gotta be a better way to position it than they did, but I’m over them announcing to everyone in the establishment that my feet were in terrible shape — that’s fine.
So-​o why the two stars when everything seemed like it went ok? ‘Cause the chemicals that I breathed for that hour will give me cancer next year… seriously I could hardly breathe in there, they had the front door opened a crack but even when I just walked in it smelled like I was leaning over a huge nail polish remover vat and splashing it on my face. That can’t be healthy for me, or more importantly for the employees who breathe it in all day EVERY day.
I’m still on the lookout and still willing to pay to get a good pedi in a healthy environment. I don’t feel right about doing business with a company who has so little regard for the health of their employees.