Pier 1 Imports

I should have written this review in early December of last year. I have never had a bad experience at this Pier 1. I was late on my Christmas shopping for decorating and I always love the decorations you can see from outside. I was able to find practically everything I needed to decorate my table and home entirely. The sales associates were so incredibly helpful. There was a wreath that I really wanted they went above and beyond to help me get it. I had a lovely experience at Pier 1 Imports on Wilshire Blvd.

Great selection of fun Pier 1 goodies. Horrible customer service. After making a return from another store with a gift receipt (what this is from a pier 1 store in OH?! Can we process this?) other items were selected. It comes time to check out in this empty store and confusion arises. You picked up the last lamp on display! What to do as there needs to be another lamp to replace it and there’s none in the storeroom. Let’s make the customer wait 10 minutes while we double check. Oh there isn’t a replacement you can make your purchase. As we ring you up we’ll decide this lamp that is clearly printed $ 50 should instead be $ 59 because when we look at our book of sku numbers that’s what it is.
I can safely say this was one of the oddest shopping experiences I’ve ever had. Just head to a different Pier 1.

I am a huge fan of Pier One and this is THE WORST ESTABLISHMENT. It is no wonder the staff are useless, they are hired by the rudest, most difficult, and argumentative management that could care less about their customers.
Every time I come in here I am shocked and appalled. Today was no different — I went to purchase a mirror and was told «no they would have to order it». Rather than sympathizing with my need to finalize the purchase today — they claimed «they are a small store and need to display for other customers» and actually refused the sale! I had to drive to Manhattan Beach where they GLADLY sold me the floor model no problems, no issues, and no attitude.
This store and their entire staff SUCKS. Pier One should be ashamed of what takes place here.

Im afraid to even enter this crowded, cluttered to the ceiling tiny space! I drive by and glance in and it just looks like a hot mess full of color and crowded to the gills! Yuck! Maybe they should move to a bigger location or edit what this location carries because its overwhelming and not cute. I would never go in again

Horrible, Terrible, despicable. Me and my girlfriend happened to walk in looking at floor pillows for a creative space. we walked up stairs to check things out and as we were ready to walk downstairs we heard another employee likely the shift manager radio the associate working upstairs standing right next to us. Say «are you upstairs, can you keep a close eye on those two» I mean all three of us heard it… The blatant overtone was theft. How dare you! You effectively embarrassed your employee made an ass out of yourself and permanently eliminated these two potential customers. I was a retail store manager at multiple flagship stores for almost 10 years and the best lost prevention technique is to actually provide good customer service. This store is awful!

Never ever buy things from this store. Instead of keeping the costumer happy they just argue with you. The management is awful. I wish I could upload a video of the way that the manager (Lindsey) treated me. Just for $ 11.00 (sounds strange?) But it’s real. I bought two LED lanterns for $ 15. I never used them. When I wanted to return them she told me that I will get the store credit for $ 4.5 (funny huh?) she told me that they don’t carry those anymore. When I was leaving the store I saw that they DO carry the same item for $ 12.99. I went back and told them that they still carry these lanterns. That was the beginning of the show. She didn’t even let me finishing my sentences. She was trying to dictating me that all these happens because she can not scan the barcode and when she does it won’t come up on her computer! 10 minutes of nonsense! I told her the reason that you work here as a manager is to prevent these thing happens. I stopped talking since she made me really nervous.
«If you want to take my opinion about your costumer service, take it other wise please don’t waste my time!» It was my last sentence before LEAVING THIS STORE FOREVER!

Good customer service. The employees always know where to find whatever my wife and I are looking for. Downside to this location is it is so small. The size limits what they can carry in house, so a few times we have been referred to the website or sent to different stores in the area.

Absolutely fantastic customer service. Regina was very friendly and helpful. Great sale items as well.

HIT UP THE CLEARANCE WALL. Don’t be afraid to dig around in the back, for items that are up to 90% off!
The staff is amazing, I feel like I’m part of their family when I come in! And I miss them when I’m not shopping there!
All the employees do their best and it’s clearly shown through how clean and organized it is. And the place looks great, especially since it’s the smallest lot I’ve ever seen a Pier 1 have!
Also, get the Pier 1 card. And sign up for the catalogs. They’re real money savers, even if you don’t shop here often!
Overall a great place to visit for gifts and other fun stuff. Corporate should give everyone here raises for doing so well. ;)

I’m a fairly regular customer of this location.
I was here recently to buy some more diffuser oil. I found Lindsay to be very helpful, pleasant & professional. She gave me some suggestions on various diffuser flavors & mentioned other items that were on sale.
The location is small, but I don’t see that as a problem. There is a lot in the back of the store that I’ve always been able to find a parking at. I’ve parked on the street a couple of times, but not very often.
I actually found the survey & completed it, as I think that Lindsay should be acknowledged for making it a pleasant experience of shopping in this store.

well I love this little store, it’s cozy and full of great stuff. The staff is super friendly and always try to help. The only thing I HATE is the constant request to get their credit card. If I say ‘no’ once please let that be enough. And if you are a semi-​frequent shopper there then you are kind of hounded to get the card. Also, and this is not the store’s fault, but that ‘take an online-​survey to win a gift card…’ offer… the survey is virtually impossible to locate online! Makes me think they never have to honor the offer because no one can fill out the stupid thing.

I’m not really sure why people say the service at this location is bad; I had a great experience. I came in looking for a very specific end table, and after looking around at all the cool baubles (yep, I think plates are interesting), I asked the guy at the counter about the table. He was super helpful — found the table, and when I waffled about whether to buy, he very graciously looked up the SKU, as well as when the sale on it would end. Can’t ask for any better!
I agree though — this place is claustrophobic. I know real estate is expensive in Santa Monica, but this place is like your crazy hoarder grandma’s house.
Small parking lot in the back! Gotta love free parking :)

I usually come here looking for candles (enticed by the fact that their tealights are such a bargain — 30 for $ 7 — way cheaper than Target), but everything always smells awful. Keep it simple. Simple scents. Not Moroccan ginger seagull farts. Or Asian cilantro toejam breeze. Honestly… they smell that bad.
There’s a small parking lot in the back, as well as some street metered spots.
The store is fairly small, despite having an upper level and easily overlooked merchandise near the back of the store. Displays are very close together, and in true Pier 1 fashion, are filled with lots of ‘artsy’ looking glass items, so watch where you swing that big purse.
Meh. Makes you really appreciate Cost Plus.

Been here twice. They’ve got about as much selection as any other Pier 1, but the staff here is pushy and often clueless.

Least favorite Pier One in LA due to terrible customer service. Avoid.

This store is close to my house so I find myself wandering in when walking the dog. First of all — this place is so cluttered you have to walk sideways to go through the isles sometimes and second, I purchased some dinnerware on sale. I asked them if they lead test their porcelain and was told that they do. I went home and self tested the dinnerware (I am a careful mama) and it tested positive for lead! I filed a complaint with the store and will not be returning.

Came here to look for a bridal shower present. Right as I was walking into the store, someone on the floor asked if I needed help finding anything. I described the particular dining set that I had saw online and she brought me straight to the collection. Good thing she had helped me because the items in this store seemed very disorganized and all over the place!
Unfortunately though, this store did not have a couple of the items I was looking for. I asked for help again and this second lady was also very nice and patient with me. She looked online for the exact item I was looking for, though their website did not seem to be working. She proceeded to tell me that this Pier 1 is one of the smallest ones and that if I wanted to find a more complete collection, I should go to one of their other stores.
So that is my advice! Call before you come here searching for something you saw online because there is a good chance that they won’t have it!
4 stars for service but 2 stars for being expensive and not having a large enough collection.

I just bought a $ 100 coat rack & although I changed my mind over and over about purchasing this item, forgive me, sales clerk, but please, provide better patience and service. Do not roll your eyes at me because it’s taking me awhile to buy this. Not like there was anyone behind me either.
And thanks for offering to lug this humongous box out on Wilshire blvd as I drag this heavy thing to my car by myself.
Customer service, two thumbs down. You ladies weren’t even busy either. Irritating.

I don’t go to Pier 1 for outfitting a home, I go to Pier 1 for trinket shopping! They have super cheap, super cute stuffers for party kits. If your hunting skills are good you will not be disappointed.

Are you a crazy lady? Are you looking for home furnishings that exemplify your eccentric personality? Is a mug not a mug unless it has a quirky monkey painted on it with his arm serving as the handle? Then Pier 1 is the place for you.
For the rest of us, there are a few things here and there (namely basic kitchenware), but I wouldn’t recommend outfitting your entire home with Pier 1 goods. The store is also really cramped and made me feel somewhat claustrophobic.
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Take Metro 720, 20 or Big Blue Bus 2.