The UPS Store

Horrible customer service.
Went in to ship some parts for a motorcycle. The guy behind the counter begrudgingly quoted me close to 400 dollars. I laughed and asked him if he thought that was reasonable. He just shrugged. My guess is he didn’t want to do the work to pack them because he was almost off work. Went down to Fedex and shipped for half the price and with great customer service.
Stay away and show business owners that customer service starts with who they hire.

This is a great UPS location. The staff are very friendly, and I’ve never had to wait too long to get my items packaged and shipped.

Your in the service industry. At least fake a smile and don’t look annoyed if you don’t feel like working. Aldo is cool the owner is not. I’m looking else where that at least smiles and makes me feel like I’m no annoying the hell out of you. Wish you all don’t have the owner serve you cause he will not make your day.

Used to be great customer service. Now they charge for every little thing and don’t even help with packaging and taping. With so many places around, I’ll find a different place.

We’ve had a mailbox at this location for over a year and have been very pleased with the service provided by Andrew and Aldo! They’re not only reliable and trustworthy but are also thoughtful… like the time they called us to let us know that flowers arrived! They have free parking in the back and are also open on Sundays. I highly recommend this store!

I love this UPS location! They are super helpful and always really patient with me and my million questions. Great service!

I am beyond lucky to have found this specific UPS store. Working for a company, I’m constantly shipping items. Aldo and Andrew ALWAYS provide top service. They know what they’re doing and it’s a relief to trust them with our company shipments (unlike USPS). Other UPS stores nearby aren’t as detail oriented as these guys are. I always go out of my way to come to this specific one because I know they’ll take good care of it. The only time I don’t is if I need a later cut off time for overnight. In all honesty, I’m now spoiled because of how great these guys consistently do.
I did read the negative reviews and although everybody has different experiences and opinions, I honestly can’t imagine the employees at this location ever performing poorly. I wish every shipping company worked the ways these guys do!

Negative 1star
I have gone in 4 time over the last year and what complete jerks every time. Rude. They never have any envelops. I even reported them to UPS corporate. They are always saying no but you can buy this from us to ship. PLEASE UPS stop these guys from using your good name to line their pockets. And the attitude for service is horrible!!!
Go to the nice people on Santa Monica blvd

Quick and easy. Great price. Recommend checking here first before considering other options.

I had two packages to return. I thought they were both ups but the gentlemen at the ups store told me one was usps. He was vey polite. The usps box I brought in needed to be sealed with tape. He was super nice and taped it up for me and even covered the old label, and he didn’t charge me anything for the extra help. It’s rare these days to find amazing customer service. I will only be using this ups store from now on! Can’t recommended it enough!

I’ve been here a few times to mail stuff back to Amazon and haven’t had any issues. The person behind the counter seem knowledgeable about how Amazon ships their products and helped me explain it was cheaper to go through amazon than just mail it back. Saved 20 bucks for that advice.

If you are willing to pay extra charges that none of the other UPS charges you, this is the right place, if you want to use their tape to seal the box, $ 2.00. The store on Santa Monica doesn’t charge anything extra and they provide better service.

I always leave here happy, no issues. Aldo is the man. He’s friendly and always happy to help me with anything I need. What more could you ask for in a place like this?

I have received excellent service at this location every time. You can tell that the staff cares about the happiness of their customers and as a business owner, this means a lot to me. They have convenient parking. In & out service, fast, and great staff! What else can you ask for? I highly recommend.

WOW, MUST READ, please what ever you do dont give your money to this store
I make an appointment to have a live scan finger print done, for a volunteer coaching opportunity. I walk in and the owner says its $ 33 dollars, I explained that he is supposed to bill the account on the form and he say No its a separate charge for his time. UMMM excuse me I have had a live scans done at least a dozen times and NEVER have I ever paid extra or more then $ 10 bucks. So he says you are looser anyways get out of my store if you cant afford it. WTH!!! back and forth back and forth
So, Apparently If you volunteer your time and dont like to be ripped off you are a looser according to the owner of this store.

The best experience I have ever had shipping overnight on a very crucial document. The staff exceeded my expectations with their friendly and supportive service. One stop and you get your item shipped on time.

I’ve had my business mailbox here for about a year and I find the staff at this location super helpful, friendly and they go the extra mile to get whatever it is you need done. They are open on sundays and have a computer and printer there as well. Which I find really convenient if I happen to find myself out and about and need to access files or print something out. I don’t need to run home or to the office, i just hit the UPS Store and be on my way.
Andrew is the owner and is always on top of things. He’s amazing. The store is always clean, the staff always proactive and courteous. I’ve used other UPS stores in the neighborhood, but I never felt like they cared about their gig. I know live in Venice and still use Andrew’s store because I know I can always count on them. I highly recommend using these guys, the service is great and personal. You won’t be disappointed.

Let me start with the fact that I live much closer to the other UPS store on at 12^th and Wilshire — having promised myself that I would never subject myself to their lousy attitudes and charging for every little thing (scotch tape by the inch), I went online to find another store nearby.
As it’s just a few days before Christmas I thought the place would be swamped and honestly, I feel bad that it wasn’t because their service was SUPERB!
Excellent service including: shipping options to fit my budget, an offer to repack one of my items into a smaller box (no extra charge), and a SMILE!
Aldo is the person who helped me, and I could hear others in the store being assisted with smiles and a general care to want to help in the best way possible.
Do yourself a favor and drive down the road a bit to this store and let that other store at 12^th and Wilshire close due to a boycott. You can have a pleasant experience here and save money.
Happy Holidays!

Aw, I should have known better! I had to get a Live Scan done and I called around a few places to get quotes. (Which kind of bothers me that there is not a set price for something like fingerprinting.) This place offered it for $ 33… And free parking. The phone call alone should have been a big clue because they couldn’t give me a quote since they «wouldn’t know until they input everything.» And asked if I could fax over my form ahead of time to make it go even faster.
I almost went with my second choice, but they charged $ 2 more and I was too lazy/​cheap to deal with metered parking.
Lesson learned! The girl who did my prints seemed like a trainee and it took painfully long. Her boss came over to check and had her redo them, at which point I asked if he could do it, or if I should come back another time. He stated once you start the process, you have to complete it, and they always check each other’s work. She was clearly annoyed with me when my prints wouldn’t take. I have never had an issue with fingerprinting before, but she could not get any clear prints. I’m talking multiple (minimum 3x) rolls for each finger.
Then she couldn’t seem to figure out how to make the copy of the paper I needed.
The whole process took about 30 minutes, much less than the other places I called that estimated 15. And let’s be real– I’m a teacher so I’ve been fingerprinted many a time and it doesn’t take that long.
Update– 2 weeks later and guess what! This place did not process my prints correctly! They want me to pay another fee and come in AGAIN to get prints because they don’t know how to figure out how to resubmit it in the first place. The manager Andrew refuses to take accountability for his employee’s mistake of forgetting to check both DOJ and FBI, which is clearly marked on the photocopy they made for me.
What. A. Nightmare.

Amazon messed up and sent me a 29 pound, 12′ tube with a backdrop in it instead of the light kit I ordered. Yeah, they made it «right», but I still had to drag the thing to UPS to ship it back. I wasn’t sure which labels and tracking numbers to remove, (the thing had like 20 on it!) so I brought my new label and tape to do it there.
I was pleasantly surprised that the AWESOME expert there (sorry I didn’t grab his name) put the new label on and covered all the old ones for me. He gave me a drop off receipt and was super nice. I’m so not going to any other UPS place! :)
Perfection. Totes appreciated! Thanks!
Tip: street parking only out front and around the corner…