Bernstein Orthodontics

Bottom line, they did a great job on my teeth. I would not call them a warm friendly staff but they get the job done. My problem is with how my treatment was presented to me, and what I was told about my insurance coverage.
I have had braces two times before and I just needed a few teeth moved back for a total of 8 teeth that would have treatment. These teeth move fast, I told him that and he said it would be no more than 6 months. My teeth stopped moving back into place after 3 weeks. At my 2 month appointment he said we can take them off, then after seeing my look of puzzlement (I am paying for 6 months and was told it would take that long and I would be charged more if it took longer) he said why don’t we adjust one tooth a little more, we will take them off next month.
There was zero noticeable difference to my teeth or bite in that one month. When I arrived to have my braces removed I inquired if this reduced my cost by any amount, I was told no. seriously? On top of that I have been trying to get ahold of their financial staff since the month after I had my braces because I received a letter from my insurance stating that they would not cover my braces. What a surprise because their finance lady left the room and called them, then returned and told me that they would be covering me.
I have been trying for 4 months now to contact her and never get a call back and every time I go into the office she is not in. I feel like I was hoodwinked by them into this. I could afford the braces because I had insurance covering it and it was only 6 months, bam they are off in 3 months with no money off and oh ya my insurance is not covering me and I cannot get a hold of anyone who can answer my questions.
Because of that I gave them 2 stars.

We are extremely happy with the care that our two sons have received from Dr. Bernstein and his team at the Santa Office! Everyone is extremely polite, friendly and professional. Our older son (age 19) got his braces off today after only 14 ½ months! His teeth look great and he was fitted for and received his retainer right after removing his braces! We couldn’t be happier with the entire process and we highly recommend Dr. Bernstein for ANY aged client!

Great facilities and staff. Treatment went well, underbite corrected! Frustrating for us living in Petaluma when that office closed. Thank you for compensation for that. Was also difficult getting insurance claim through for treatment in progress, but finally successful after that 7 month endeavor, Nu fantastic with son, who loves Bernstein orthodontics.

Dr Bernstein and staff amazing as always! Happy to have #2 in braces with you all!
Braces on the same day as consultation. Fast friendly service and best prices around.
My kids love him and his staff.

The staff was great! Very busy yet got us in and out quickly. I didn’t feel like they were trying to sell me. The dentist was friendly and has my daughter’s best interest.

My daughter just got braces about 3 weeks ago. I have been very impressed with Bernstein’s staff, organizational systems and follow up. They do a wonderful job at making each patient feel special. They do a great job with branding their business too!

Great, friendly staff. I really appreciate their on-​time appointments. Convenient location across from Montgomery Village.

Unique decorative atmosphere, ceiling tvs for patients, Bernie bucks to buy sweet gifts, patient appreciation parties with face painting and rock wall climbing, free photoshoot after you get your braces off and an amazingly friendly staff. Bernstein himself is quite the expert and charactor. Would recommend to everyone!

Staff is friendly and they are lenient with financial situations. At least with mine they were. I am a college student on a budget so this place was perfect for me. I didn’t need a $ 1000 down payment like some other places expected. Also I feel like Dr Bernstein really cares about making your teeth perfect. Just had an appointment today and any other orthodontist would probably just take it off since I am pretty much done with my payments. But there is a small overbite that I wasn’t comfortable with and I’m just glad he noticed :) if he was just in it for the money he probably would have just gave the okay to take them off

The entire experience has been amazing from start to finish! The office has the best decorations and is very kid and adult friendly. The staff are very knowledgeable and could always help with any questions that I had. 3 years with braces is a long time, but with Dr. B and his staff it was a great experience!

I have two children that have braces here and I have received Excellency servixe for both of them. I never imagined having the ability to fix their teeth and their financing program has allowed me to give my kids the gift of a beautiful smile. Everything I go to the appointments Dr Bernstein is courteous. friendly and says hello. I recommend this to anyone considering an orthodontist. The office is busy but in spite of how busy it is my children always have been attended to in a polite and reasonable time frame. I have two more kids that will need braces and I will be sticking with this office.

Consistently outstanding care. Excellent follow-​up. I received adult treatment with Dr. Bernstein and his staff, and now my twin children are under his care as well.

HANDS DOWN THE BEST PLACE TO GET BRACES!!! Dr. Bernstein and the staff are one of a kind. They really love what they do. If i had another set of teeth Id do it all over again lol

I would have to agree with the other negative reviews. We only went in for consultation. Based on the very aggressive approach he recommended, and after getting more opinions that were quite the opposite, I can now say that there are other healthier ways to get the job done. In our case the job is now done and it turned out very well, with none of the interventions and pulling of teeth that he had recommended. My advice to others is ALWAYS get 3 – 4 more opinions when a doctor is suggesting you do anything remotely invasive. Orthodontist consults were all free, so nothing to be lost.

Great staff and wonderful overall experience! This is a fun place to be and have your teeth straightened!

After spending $ 12,000 on 2 kids here you’d think Bernstein Orthodontics would include a couple retainer replacements in that cost!!! Nope! «That’s the policy»! I’ve never been happy with the customer service here. been dealing with them for at least 5 years thru 2 kids. They need to work on customer service, I’m a single mom and $ 199 to replace a retainer when I’m already struggling is very inconsiderate! :-(

My braces experience started when I was 8 at a different orthodontist who put me in braces that only solved a temporary problem and sent me to unnecessary speech therapy. After two years he finally told me I needed jaw surgery and there was no other option. Dr. B was my other option. I went through some interesting metal work along with my braces and it took a few years, but I wanted an alternative to jaw surgery and he did that for me. I could not be happier with my smile! Not only does Dr B do great work, but his team is always friendly and happy to help!

I am shocked at anything less than 5 stars, dr. B is the best. Staff is top notch. Apts are always quick. I am an oldie and while his office is super kid friendly, it is a great place for all ages needing help to improve your smile. He has to be one of the best in the Bay Area. I have referred several friends who all share my sentiment. Cutting edge technology and extremely well run business. If you need help GO.
If you click the bottom for non recommended reviews there are 20 plus 5 star reviews, not sure why Unilocal hides some reviews but you can read lots of other happy customers.

I’m speaking from personal experience. Customer service are top notch. Few times my brace broked and the hook on the bracket broked they went out of thier way without appointment to squeeze me in thier schedule or corrected the problem on the off business day. I once was late to my scheduled appointment they took me in anyways. It speak volume for a business, to value it’s customers. The work they have done has been very positive. Like the old saying goes you get what you pay for. This place offer excellent customer services and orthodontics services.

Worst orthodontist ever. Terrible service. 45 minute waits for appointments, inexperienced staff, etc. Yes, it’s geared towards kids. They have two offices so the doctor is always way too busy and isn’t even there some days which is annoying. I would not reccomend this place