Empire Towing Service

Empire Towing was dispatched by my roadside assistance in the middle of the night last week. They showed up 10 min before the projected time that was given to me by my roadside assistance company. The guy didn’t have the right attachment for my car (which I had luckily), but they had everything else. They were prompt, quick, and they got the job done. I was very pleased with my experience.

BEWARE! RIPOFF,
Even though I had roadside insurance, the driver required an extra $ 50. He gave different excuse to the insurance company and a different excuse to me as to why the extra cash was needed. $ 125.00 total is too much for 15 minutes of work. I will be watching my debit card, to see if any additional charges show up.

Had to wait nearly 2 hours for service. Once the tire was changed, I paid with my credit card and the driver refused to give me a receipt, said that is the way they effing do it.
I called the owner, he said the same thing. I also told him I was told it would be $ 70 and your guy charged me $ 75. He said, oh, no we always charge that amount.
I contacted Consumer Affairs and who directed me to the DMV and I found out that they have to provide anyone who requests, a detailed receipt, Upon Request.
I will be filing a complaint with the BBB.

If I could give negative stars, I would. We were involved in an accident over the weekend and our insurance company dispatched Empire Towing to pick up our car. Once the driver (who chose not to introduce himself) arrived, he shoved some paperwork in my face, and wandered off, presumably to load our car. He did offer to move the muffler away from the tire so we could (theoretically) drive our car. It would seem that towing our car was a bit more of a burden than our driver was prepared for. Once our car was on the tow bed, the driver offered to let me take a picture of the car on the tow bed so I would know where to pick it up. Since he was taking our car, I assumed it was reasonable to request a ride to the rental car agency. That was a huge mistake, as it seems that leaving a stranded motorist after being involved in an accident is completely acceptable to Empire. When I came to my senses after a couple of hours, I called the driver who finally gave me his name (Brad) asking for some sort of evidence to confirm that our vehicle had indeed been towed to Empire’s lot. Once again, foolish to assume that a tow company would provide the vehicle owner with any sort of documentation proving that a vehicle had been towed to their lot.
I called them this morning to speak to someone in the office, once again foolishly assuming that office personnel would be more groomed to deal with customer complaints. Nope. I was told that all that had transpired was totally acceptable, and furthermore, I needed to hurry and get my car removed from their lot.
Needless to say, I won’t utilize their service at any point in the future.

So considering that I am becoming extremely knowledgeable with the quality and services of many towing companies in the greater Sonoma County area… what the hell… might as well share my thoughts about the latest one… so here it is…
Ok…so cool guy answered the phone… said no probelm…30 minutes later another cool guy showed up at my house… did the job… ran my card and was off with my car headed to my mechanic. It was straightforward service and was fast and painless… well as much as it can be when you see you car being towed away.