Neptune Society of Northern California

Our family had a terrible experience with Neptune Society of the North Bay. My parents signed up for Neptune Society cremation services while living in San Diego. My father passed away there and we were treated very well with all aspects of his cremation and scattering at sea.
My mother moved to Santa Rosa in 2011 and I transferred her membership to the Northern California office. They sent me a membership card for Mom saying she was a «Lifetime» member. When she passed away in October 2015, they refused to honor the membership. They said that they are not connected in any way to the San Diego branch. Even though Mom had a card from their office, they refused to honor her membership. Finally after much communication, they agreed to cover some of the expenses. Their communication was so lacking in compassion that we moved on. We had a wonderful experience with Adobe Creek Funeral Home in Petaluma. They honored the funds that San Diego Neptune Society had in trust without any qualms.

We had a very poor experience with Neptune Society. We were accused of falsehoods and then never apologized to after the mistakes (on their part) had been found. We were scheduled for an 11 am appointment, but none of the paperwork was completed or ready for us. The service manager lady was unprofessional and inexperienced.
Don’t come here if you want a a smooth and easy transition.

My mother recently died. We used The Neptune Society for cremation. They were very responsive to our family needs in a tough situation. My mother was fortunate enough to die in her own home. The Neptune Society picked up her remains, met with us the next day and handled all the necessary steps including death certificates and notifications of legal entities. The staff was at all times easy to deal with and as I mentioned before, responsive. I recommend them very highly.

I agree with Michelle, the customer service is awful! The initial contact with Lindsay was fine, if a bit drawn out, she covered everything. It is the follow up we are having issues with. A message was left on my voice mail saying that my father’s ashes were ready to be picked up. My father passed away 15 years ago. I called trying to make an appointment to pick up my MOTHER’S ashes and was told someone would call back. I have called 5 days in a row leaving messages and still no return call!

Terrible. Neptune Society has really gone downhill. My grandparent prepaid for their services many years ago and the service their children and grandchildren have received is absolute horrifying.
Last Sat. June, a memorial service was planned for my grandmother. My mother received a call a day and half before that the yacht was having electrical issues and that they needed to move it to Sunday and that the boat they were renting would be comparable. They actually called and stated the wrong date and wrong party name cause a huge upheaval. Then it was confirmed for Sunday at 11, no one for warned the party that their was a huge gay parade in SF and to anticipate waiting in traffic 45 – 60 mins, no one provided an alternative route or anything helpful. Unfortunately, we (my brother and I were 15 mins late) and they wouldn’t hold the boat for us claiming they had to be back by 1pm. I understand the world doesn’t revolve around me, but this wasn’t a sightseeing op. it was a memorial for someone I deeply loved. Worse yet, the boat came back 20 mins early at 12:40pm: they could have waited for us. Cruel and heartless. Neptune society, you are simply awful! Anyone who has prepaid and is still with us should demand their money back.