St Joseph Urgent Care

This is by far the worst hospital I have ever been to. The staff was not pleasant by any means. I had a head wound and they never cleaned it… once. When we asked if they could clean it a staff member proceeded to start yanking pieces of my hair out of the wound and called it good. Still did not clean it. They did not explain to me care for my injury. It was just a rushed process, I felt like I was a burden to the staff. The whole process was not good.

Do not use this urgent care! Staff misplaced my drivers license & insurance card. Then finally found it, only to sit & wait with my very sick little boy for over 2 hours to be seen. I’ll stick with driving the extra miles to Rohnert Park Urgent Care

I took my son into urgent care this morning we had been at memorial hospital tuesday where we were told he had a respatory infection we were given amoxicyllian and sent home. 2 days later he was showing no signs of improvement took him to urgent care today, staff was warm and friendly they asked questions, listened to me, gave my 9 year old his first breathing treatment, went above and beyond to make sure he was ok did a x ray where they were able to confirm he had pneumonia. The doctor explained all the meds he was getting and sent us on our way. I really felt like my son was cared for and my concerns were addressed.

Brought my daughter in this morning for an eye infection. We are in the area visiting so I needed to get her seen. Getting a little worried about the bill based on the comment. I usually have a $ 30 copy for Urgent Care visits. With 4 kids we frequent our local urgent care which is awesome. I’ll have to update if it is close to ER charges!
But the staff, from the front desk to the doctor was awesome. We weren’t there a half hour before we were heading home. Awesome experience!

Great visit for my husband. The wait was not long and the care was really caring, compassionate and thorough. The Doctor was excellent and Tammy went out of her way to listen and provided candid information. We were going to go to the ER but this worked out just fine.

On a rainy Sunday with only two people ahead of I still waited in the lobby for an hour and another 45 minutes in the back. Although the receptionist (who sat behind the glass and complained loudly to coworkers about not having enough time with her boyfriend) said «I came on a good day, because they had the fast doctor» When I was taken back to be examined no one introduced themselves, not the nurse, nor the doctor. The doctor came into the room with a loud voice (I came in for a migraine).The doctor (I don’t know her name because she never introduced herself) shouted questions and was gone in less then 2 minutes. I would not recommend this place. They really don’t deserve one star. They make you feel like a number not a person.

This is the most INCOMPETENT health care I have ever received!!! My 7 year hell lives on! Seven years ago I had an emergency c-​section due to incompetent doctors who didn’t know my baby was frank breech, refused to give me an ultrasound when asked and let me labor for 8 & ½ hours. They discussed the next c-​sections name while sewing me up, roomed us next door to each other, shared that our babies had the same name, gave my baby an immunization I had signed refusal papers for and never drew post-​op labs that would have shown that I was severely anemic. Even better, 2 years later I received a bill for $ 100 because the insurance and St Joseph’s refused to pay the bill. Today over 7 years later, I received a check a for $ 10. Nothing but curse words are running through my head right now. I think I deserve more than that for the PTSD I have because of them.

Well I was only just there a little while ago, and reading from the comments. i wonder if a huge bill is going to show up at my door soon. I of course assumed that since they took my insurance, everything was A-​OK.
I felt rushed and the staff wasn’t really that friendly. The receptionist looked like it she didn’t want to be there.
So I was there for an ear infection that was taking a turn for the worse. The Dr I had seen wasn’t in that day so. I went to Urgent Care.
There was only one person in front of me, which I thought YAY! since there was a pretty decent line when I walked out. Anyways, Nurse called me in, took my vitals and asked me what was up. I told her why I was there and she kept making weird faces and commenting how I had things wrong. It took another 10 – 15 min after that before the doctor came in and took a look at my ear. He told me to up my ear drops by more than double and switched me to a different antibiotic. He kept poking and pushing on swollen parts which was agitating me and then told me to check up with the doctor I had seen before in a few days to make sure it was healing OK.
I went to my follow up and I told him everything the Urgent Care doctor had told me. Which was not that good of advice. Why up the dose of ear drops if its not going in. My ear was severely blocked and that needed to be dealt with before the ear drops could every reach the infection. Thank goodness he put me on the right antibiotics. I think I’ve dosed myself enough with 2 different kinds.
It wasn’t the worst care I ever received. But its not the best. Go here only if you really need to, I guess.

I HAVE to update my review. The past few times I have come in to this urgent care. (Im here now actually) I have seen Dr. Gina. I cannot express how happy I am with her. She is absolutely amazing. She works with my needs, and helps me make the best decisions possible for myself, and my daughter. I have to admit she’s the best doctor I have seen in my entire life. I trust her, and am extremely confident in her ability to diagnose and treat me. The nurses are always wonderful and warm too. So happy and refreshing, and caring every time I walk in. I’m leaving a happier person today! Thank you for your service ladies!

Wow, can I just say I had no idea that medical care this bad existed in this area. But OMG was this a doozy of a visit. OK, so I had to sit and wait for the receptionist to talk on the phone for 10 minutes about her work schedule and chatting ever so nicely with the person on the other end. Fine, my expectations were pretty low and I wouldn’t write up a review for that. I wouldn’t even write up a review for the insanely long wait when I was the first person in the waiting room. No, this is about the ridiculously uneducated PA that saw me. I went in for a sinus infection on a Saturday, simple stuff. However, I was told by the PA that I couldn’t possibly have a sinus infection because I’m not a smoker. The fact that I have had multiple sinus infections and know when I get one did not deter her from treating me like I was an antibiotic fiend just in to get my fill. She was rude from the second she walked in asking me why I didn’t think I had the flu (to which I explained that I had no flu symptoms). She started arguing with me about the way my previous doctor had handled my chronic sinus infections. The whole thing was very odd. She left telling me that she would write me a prescription because it was not «an exact science.»
I know people don’t go to the urgent care for the most well trained doctors, but one would expect the person on staff to at least have knowledge about sinus infections and treatment.

The ladies at the front desk need some work. They are very rude and don’t have any respect for peoples privacy. As I’m waiting for my nieces name to be called a lady called to see if she could make an appointment. When the lady asked what the appointment was for, she responded that she needed a pregnancy test. The receptionist then started being very rude, saying that you can’t come here for that, go to the dollar store and get a pregnancy test, this place is not for people that need a pregnancy test. When the receptionist hung up the phone her and the other lady at the desk gossiped about that phone call for about 15 mins. They kept talking about why would you call here thinking that you could get a pregnancy test and these such things. It was sooooo disrespectful! But the doctors and nurses are sooo nice and amazingly sweet!

DO NOT USE unless really an emergency.
Like many others I got blindsided by these guys calling themselves (and appearing like) an urgent care but billing like a hospital. For a 5 minute visit my out of pocket was $ 150. An office visit copay on my plan is $ 10 — which is what I was expecting. I don’t think I have any recourse here as I’m sure one of the forms I signed when I showed up told me they were going to shaft me.
The nurse and doctor I saw were excellent and I’m sorry that they have to be associated with such an unethical business.

All I have to say is, wow! These people are the best! My daughter cut her arm, pretty bad. She needed stitches and they were on too of it! Short wait, and they did. A good job!

DO NOT GO HERE! DOUBLE BILLS!!! Not only did Dr take two mins to look at me but now they are trying to double bill. They charge for not only the facility of 400 dollars but also a fee for their doctors as well at almost 500 dollars. My insurance only covered one of the payments. What’s horrible is I was told by the receptionist that it would be no more than 500 dollars if my insurance didn’t cover their urgent care. Simply not the case.

Loved the staff. Seriously. I thought they were great.
What wasn’t great was the fact that I got a huge bill a few weeks later. While the Urgent Care Center accepted my health insurance, the doctor that saw me billed separately and did NOT accept my health insurance. After going through a lengthy appeals process, I have come to discover that the Urgent Care Center knows nothing about the billing practices of their doctors. In the document you sign upon admission they state that the hospital and the doctors bill separately, but that is the only warning you get.
It’s like Russian Roulette: your doctor might accept your insurance, but they might not, and the Urgent Care Center takes no responsibility to inform you, even if you ask (which I did).
I will never use St. Joseph’s Urgent Care Center again.

DO NOT COME HERE — THEY DO NOT BILL AS URGENT CARE!!!
I was in Sonoma on vacation and was in such pain I had to get to an urgent care facility, this was the only one remotely close by. The accepted by insurance co-​pay for URGENT CARE and have since billed as out-​patient hospital, which means it is not covered by my insurance. Never ONCE was I told this was the billing araingment. This is NOT urgent care, it is a outpatient hospital facility and you will be billed as such.
Not only is this place a blatant lie, they were ZERO help to me.

Had I not been in great pain, I probably would have waited until the following Monday. I haven’t been to Urgent Care in a really long time. I was having severe throat pain and could barely talk or swallow.
I went to Urgent Care last Saturday.
The front desk staff was nice and helpful. I got there early and was taken back right away.
The doctor I saw, Dr. Koida, seemed nice upon coming into the room.
I advised him of why I was there and he checked my throat, did a swab and left the room. He came back advised I had a canker sore on my tonsil and wanted to know who my primary care provider (primary doctor) was and if I was up-​to-​date on my shots. I advised him that I didn’t have a PCP and that I don’t get immunized. I only see the doctor once a year and that I had only lived in this area about year. I advised him that I had not established with anyone as I had not been sick. He then decided to question me about my kids and who their PCP was. I advised him the same. He gave me a lecture on why I should have my kids immunized and so on and so on…
REALLY??? Why are you questioning me about my kids??? I am not here about my kids… AND it’s none of your damn business!!! I was so pissed by the time I left, I wanted to punch the guy in the face. I hate when doctors try to push their physician beliefs on me!
I will not be back to ST Joe’s Urgent Care, unless completely necessary!!!
As for the Dr. — just do your job! Treat your patients and keep your opinions to yourself!!! And DON’T scoff at me because I choose NOT immunize myself OR my kids!!!

I came here multiply times and they told me my insurances was covered. I then received bills asking for charges from the doctor and from st. Joseph. I also got charged a few hundreds for a wart they use a small bottle to spray down. I will double check if your insurances gets covered here before going.

I have received treatment at St. Joseph Urgent Care twice (both times at their previous location on Fulton Road). At both visits, I found the reception staff very helpful and pleasant. I realize that this is a walk-​in facility, so you might have a very long wait to be seen depending on what’s going on that day. But when I was seen, the doctor was calm, polite, listened to my concerns, and treated me satisfactorily. I’m thankful to have such a clinic in my area. It is certainly much, MUCH cheaper than an emergency room visit. (Yes, you will receive two bills — one from the facility, and one for the doctor who treated you. That’s pretty normal these days.)

I’ve visited this location a couple times… reception staff need some work on their customer service skills.
Nurses and Doctors! keep up the good work.
Thanks,
Sam