Bank of America

All Banks seem to have gone backwards in customer service. This particular branch begs the question «How did this person become a manager?» The woman who runs the show needs to check herself. Twice now she has come at me; once because she apparently felt her underling personal banker was taking too long (he was a bit slow but the transaction was complicated) and once when I was waiting for my husband. Seems I was riffraff she needed to hurry out of her lobby. A simple «How can I help you?» and a smile works wonders!
I don’t post about rude people based on one interaction because you never know what they are going through but based on other comments and personal experience this branch’s manager could use more training.
Been a B of A customer since they took over Security Pacific. Slowly been moving accounts to other banks because of changes in their policies. No single Bank will ever hold all of my assets again.

Usually only one teller open and if the person ahead of you has a long transaction, be prepared to wait. It takes a minimum of 30 minutes to get helped.

I read all the reviews and it is very disappointing to see how people complain about the wait time. People please understand that anything to do with government or finance within any state you will need to wait a while before getting served. This is not the teller’s or manager’s fault. Its called «cutting costs», they can only have so many employees due to financial cut backs. Over all I always get service with a smile and never left there dissatisfied.
The customer service is good.

I stopped by this location yesterday to get a bank verification and found out that it takes few days to process. However, Eric, who is a financial advisor went out of his way to help me. He made a phone call and got it done in less than 20 minutes. Thank you Eric A. and all the friendly staff at the Santee branch!

Not a bad location, can be a bit busy most of the time. It seems like walking in to see a teller can be a hassle, unless you’re willing to wait for more then 10 minutes. Then go patience. Also, the drive thru isn’t convenient at all. It’s off the Main Street and is not easily accessible.

If I could give them no stars I would. There’s Lines for days and the manager with brown short hair is RUDE and looks lazy like get up and help the tellers out! Last time I ever go here again! San Diego credit union is ten times better

The lines are always long and never enough tellers especially with the preferred business line to only make things worse.

If I could give negative stars I would. While not a B of A customer. (except that they bought my mortgage a few years back). I have been forced to deal with them since my mother in laws passing and our position as trustees to her accounts. We have spent approximately 25+ hours in this location since December trying to handle her affairs, distribute funds and access her financial issues. We’ve spoken to 4 different ‘bankers’ not to mention tellers (who are mostly impotent and have NO authority to do anything!). Have waited for hours watching mind numbing b of a propaganda in their ‘lounge’. Today was no different still trying to close an account of less than 200 $ which some idiot had put on hold because both in laws have died. Duh! It’s been since February 2010 since my father in law passed and 8 months foryou her in law. And today they made the 5^th copy of the death certificates! No one here knows what the hell they are doing!. We left after an hour with Nothing accomplished but were given
A number to call! Really? Wtf? Why have a branch if no one can do anything in it and we are controlled by computer files that are mishandled and lost ! And what we get is a ‘sorry about that! Never again! Am planning on switching mortgage to another bank! Complete waste of time!

Had a very strange experience today. I used to work for BoA, so I always pay close attention. I went in to make a withdrawal, and was waited on by the Teller Operations Specialist, who is supposed to manage all tellers and teach them how to do their jobs. The TOS didn’t greet me, just looked up when it was my turn in line. After sliding my cardi told her the amount I wanted. She had me confirm and offered me twenties. When I told her I wanted tens, she canceled the transaction and started over, with no explanation, and asked me to swipe my card again. After performing the withdrawal, she gave me the wrong bills (just handed me the stack saying «there’s 60»). I responded by saying, «I’m sorry, but that’s not what I asked for.» I passed back the bills I didn’t want and asked for the ones I did. She coldly took them and have back the ones I wanted, without saying a word. I thanked her and left. I guess the bank has fallen a long way from when they wanted to treat their customers like Guests.

This bank is very poorly mismanaged. There is never enough tellers working to get people moving quick. We come here for work, and the merchant line barely moves while the regular line keeps moving. The manager is the loudest person to ever work in the banking industry. When I bank I’d rather my transactions not be screamed for everyone to hear– not very professional in my opinion. I would never personally bank here, I only come here because it’s an employer chosen bank.

I closed my account here after being with them over 20 years! Staff was always nice, but lines took forever. Once there was no one in front of me in line and I still stood for 18 minutes waiting! But that’s not what made me leave — it was the massive amounts of mistakes — My parents came from out of town to open a joint account with me. The bank didn’t open it with them on it. Even though I could prove they were supposed to be on it and their signatures were on the card– it was too bad for me. Two or three different times they took $ out of my account by mistake, one causing checks to bounce. I had to fight and fight to get the fees removed even though they admitted it was their mistake. Once they deposited a lot of money in my account that wasn’t mine — I even had to fight with them to get them to remove that. There were many other mistakes and I finally decided it was time to get out of there before something serious happened to our finances.

really good customer service, im usually in and out quickly :)

All Bank of America locations are the same to me. I came to this location only to use their ATM. They have two ATMs right outside their door, and another for drive-​thru. The only thing I hated about this location is that it’s hidden by trees, so when I drove by it the first time on Mission Gorge, I passed by it not knowing it was what I was looking for.

Rude staff. Refused to cash a check from one of their accounts. Treat customers like criminals. Huge line out the door on a Saturday with only 2 tellers working.